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Operational Account Manager Jobs in Minnesota (NOW HIRING)

Global supply chain management is what we do, and at the heart of Expeditors you will find ... Operational Excellence & Enablement * Ensure accurate customer setup and documentation in systems ...

Service Account Manager

Duluth, MN ยท On-site

$63K - $94K/yr

Service Account Manager Build What's Next with Jamar For more than a century, Jamar has built its ... You'll work alongside experienced service and operations teams while strengthening relationships ...

... Finance and Operational Management. Supporting the organization by building strong customer ... Keep records of customer interactions, process customer accounts and file documents * Prepare and ...

Associate Account Manager

Minneapolis, MN ยท On-site

$68K - $75K/yr

Communicate clearly and confidently with operational, technical, and executive stakeholders. Adapt ... account management, training, or a related customer-facing role; hospitality experience is a plus.

Associate Account Manager

Minneapolis, MN ยท On-site

$128K - $133K/yr

Communicate clearly and confidently with operational, technical, and executive stakeholders. Adapt ... account management, training, or a related customer-facing role; hospitality experience is a plus.

Key Account Manager

Minneapolis, MN ยท On-site

$140K - $170K/yr

With operations across North America and around the world, we are committed to delivering ... About the Role We are seeking a strategic and customer-focused Key Account Manager to lead the ...

Showing results 41-60

Operational Account Manager information

What is an operational account manager?

An Operational Account Manager is responsible for overseeing the day-to-day management of client accounts, ensuring service delivery aligns with client expectations and contractual agreements. They act as a liaison between the client and internal teams, addressing operational issues, optimizing processes, and identifying areas for improvement. Their goal is to build strong client relationships, resolve any service-related concerns, and help clients achieve their business objectives through effective account management.

How does an operational account manager typically collaborate with internal teams to address client needs?

Operational Account Managers work closely with various internal departments, such as sales, customer support, logistics, and finance, to ensure clients receive seamless service and solutions. They act as the main point of contact for clients, translating client requirements into actionable tasks for internal teams and coordinating efforts to resolve issues promptly. This collaborative approach helps build strong client relationships and ensures that service delivery meets or exceeds expectations. Regular meetings and status updates are common practices to keep all stakeholders aligned.

What are the key skills and qualifications needed to thrive as an operational account manager, and why are they important?

To thrive as an Operational Account Manager, you need expertise in account management, operational processes, and a solid understanding of business strategy, typically supported by a relevant degree and experience in client-facing roles. Familiarity with CRM software, data analysis tools, and project management platforms is commonly required. Strong interpersonal communication, problem-solving abilities, and attention to detail set standout professionals apart in this role. These competencies are essential for effectively managing client relationships, ensuring operational efficiency, and driving customer satisfaction.

What is the difference between Operational Account Manager vs Customer Success Manager?

AspectOperational Account ManagerCustomer Success Manager
Primary FocusManaging account operations, processes, and service deliveryEnsuring customer satisfaction and retention
Required SkillsAccount management, process optimization, communicationCustomer relationship management, problem-solving, communication
Work EnvironmentClient sites, operations teams, account management platformsCustomer-facing, support teams, CRM tools
CertificationsOften requires project management or industry-specific certificationsOften requires customer service or success certifications

While both roles involve managing client relationships, the Operational Account Manager focuses on operational processes and service delivery, ensuring smooth account functioning. The Customer Success Manager emphasizes building strong customer relationships to promote satisfaction and retention. Both roles are vital in client management but serve different strategic purposes within organizations.

What job categories do people searching Operational Account Manager jobs in Minnesota look for?

The top searched job categories for Operational Account Manager jobs in Minnesota are:

Infographic showing various Operational Account Manager job openings in Minnesota as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Account Manager

BLACKHAWK INDUSTRIAL OPERATING CO

Minneapolis, MN โ€ข On-site

$75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago


Job description

WHO ARE WE: BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.

We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.


**Compensation**


  • Base Salary: $75,000 per year.
  • Variable Pay (Bonuses/Incentives): This position is eligible for uncapped performance-based commissions. While commissions are variable based on individual performance, successful team members in this role typically earn approximately $25,000 in additional commission annually.
  • On Target Earnings (OTE): Based on the above, the total target compensation for this role is $100,000. 


*This position is considered safety sensitive and is subjective to drug testing, including cannabis*


SUMMARY: The Account Manager is responsible for managing existing and new customer relationships to meet and/or exceed company sales revenue and profit objectives.

ESSENTIAL COMPETENCIES AND RESPONSIBILITIES: 

  • Personally exhibits, recruits and coaches associates consistent with Core Behaviors
  • Responsible for promoting culture of safety
  • Manage new and existing customer relationships
  • Maintains a thorough knowledge of products
  • Presents products to customer
  • Follows through with customer to ensure satisfaction
  • Identifies and prioritizes all existing and prospective customers within his/her territory and keeps mailing list current.
  • Studies product information, attends seminars, supervises tests of products
  • Attends and contributes to company sales meetings and technical sessions.
  • Provides customers with all literature and promotional materials they need to enhance their productivity.
  • Provides the General Manager with information from the market regarding trends, new products, market share in existing and potential accounts.  
  • Proactively solve problems for customers
  • Build and sustain positive customer relationships
  • Provide and coordinate technical support as needed
  • Support and expand onsite sales and service 
  • Communicate customer and market issues to company management
  • Perform other duties as assigned
  • Perform all work in accordance to ISO processes and procedures

 

QUALIFICATIONS:

  • High levels of product knowledge
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Competent with the use of computer software specific to the operation

 

 SUPERVISORY RESPONSIBILITIES:

  • No direct supervisory responsibility. May provide indirect supervisory input.

EDUCATION and/or EXPERIENCE: 

  • High School diploma required
  • Bachelor’s degree in a related field preferred
  • 2-5 years’ experience in a similar position required in Industrial Sales
  • Previous sales or customer service experience preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

  • None required

WORK ENVIRONMENT:

  • Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
  • Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.

PPE REQUIRED:  

  • Eye protection, ear protection, and as required by customer, steel-toed shoes and head protection.

OTHER INFORMATION:

BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.


BENEFITS:

  • Health Insurance BCBS of OK HDHP
  • HSA with Employer match (must meet criteria)
  • Dental and Vision Insurance
  • 401K Plan and Company Match
  • FSA (Full FSA, Limited FSA, and Dependent FSA)
  • Company paid Long Term and Short-Term Disability
  • Company paid basic Life Insurance and AD&D/
  • Supplemental life and AD&D/Dependent life
  • Ancillary Critical Illness Insurance (Wellness Rider Included)
  • Ancillary Accident Insurance (Wellness Rider Included)
  • Ancillary Hospital Indemnity
  • Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
  • Paid Time Off
  • Holiday Paid Time Off
  • Gym Reimbursement
  • Quarterly Wellness challenge with a chance to win money or prizes
  • Tuition Reimbursement – after 1 year of employment

*BlackHawk Industrial is an Equal Opportunity Employer


Executive Search Firms and Staffing Agencies: Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with. Accordingly, BlackHawk Industrial and any of its affiliates is not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.