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Operational Account Manager Jobs in Massachusetts

Validity

Account Manager

Boston, MA · On-site

$70K - $100K/yr

Role Title: Account Manager (SaaS Experience Required) LOCATION: We are focused on identifying ... In addition, you will leverage insights into customer operations, industry trends, and competitive ...

Red Thread

Account Manager

Boston, MA · On-site

Account Manager ID: 1589 Department: Furniture Sales Location: Boston, MA Description The Account ... Operations personnel or outside contractors. * Attend and take notes for all project meetings.

Validity

Account Manager

Boston, MA · On-site

Role Title: Account Manager (SaaS Experience Required) LOCATION: We are focused on identifying ... In addition, you will leverage insights into customer operations, industry trends, and competitive ...

Presidio

Account Manager

Woburn, MA · On-site

Operational Command: Maintain a strong operational understanding of your accounts, ensuring ... Ability to manage multiple accounts with a focus on efficiency, forecasting, and account health ...

Presidio

Account Manager

Woburn, MA

Operational Command: Maintain a strong operational understanding of your accounts, ensuring ... Ability to manage multiple accounts with a focus on efficiency, forecasting, and account health ...

The CCS Companies

Account Manager

Norwood, MA · On-site

Additionally, the Account Manager will collaborate with Sales, Operations, and other managers to ensure successful enhancement and continuous improvement of customer service and other business ...

NFP Corp

Account Manager

Norwell, MA

$61K - $98K/yr

... multiple operational teams. Be the difference, be the change, be part of our dynamic team ... Coordinates with Lead Account Manager, Account Executives or Advisors in doing so. * Begins to ...

NFP Corp

Account Manager

Norwell, MA

$55K - $105K/yr

... with diverse operational teams. Be the difference, be the change, be part of our dynamic team ... Coordinates with Senior Account Manager, Account Executives or Advisors in doing so. * Begins to ...

NFP Corp

Account Manager

Norwell, MA · On-site

$61K - $98K/yr

... multiple operational teams. Be the difference, be the change, be part of our dynamic team ... Coordinates with Lead Account Manager, Account Executives or Advisors in doing so. * Begins to ...

NFP Corp

Account Manager

Norwell, MA · On-site

$61K - $98K/yr

... multiple operational teams. Be the difference, be the change, be part of our dynamic team ... Coordinates with Lead Account Manager, Account Executives or Advisors in doing so. * Begins to ...

NFP Corp

Account Manager

Norwell, MA · On-site

$55K - $105K/yr

... with diverse operational teams. Be the difference, be the change, be part of our dynamic team ... Coordinates with Senior Account Manager, Account Executives or Advisors in doing so. * Begins to ...

The Hiller Companies

Account Manager

Amesbury, MA · On-site

$75K - $140K/yr

Ensures a smooth "sale to operations" turnover and monitor's progress. * Actively involved and ... Our Account Managers earn between $75,000-$140,000+, which is a combination of base salary and ...

NFP Corp

Account Manager

Norwell, MA · On-site

$55K - $105K/yr

... with diverse operational teams. Be the difference, be the change, be part of our dynamic team ... Coordinates with Senior Account Manager, Account Executives or Advisors in doing so. * Begins to ...

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Operational Account Manager information

What is an operational account manager?

An Operational Account Manager is responsible for overseeing the day-to-day management of client accounts, ensuring service delivery aligns with client expectations and contractual agreements. They act as a liaison between the client and internal teams, addressing operational issues, optimizing processes, and identifying areas for improvement. Their goal is to build strong client relationships, resolve any service-related concerns, and help clients achieve their business objectives through effective account management.

What are the key skills and qualifications needed to thrive as an operational account manager, and why are they important?

To thrive as an Operational Account Manager, you need expertise in account management, operational processes, and a solid understanding of business strategy, typically supported by a relevant degree and experience in client-facing roles. Familiarity with CRM software, data analysis tools, and project management platforms is commonly required. Strong interpersonal communication, problem-solving abilities, and attention to detail set standout professionals apart in this role. These competencies are essential for effectively managing client relationships, ensuring operational efficiency, and driving customer satisfaction.

What is the difference between Operational Account Manager vs Customer Success Manager?

AspectOperational Account ManagerCustomer Success Manager
Primary FocusManaging account operations, processes, and service deliveryEnsuring customer satisfaction and retention
Required SkillsAccount management, process optimization, communicationCustomer relationship management, problem-solving, communication
Work EnvironmentClient sites, operations teams, account management platformsCustomer-facing, support teams, CRM tools
CertificationsOften requires project management or industry-specific certificationsOften requires customer service or success certifications

While both roles involve managing client relationships, the Operational Account Manager focuses on operational processes and service delivery, ensuring smooth account functioning. The Customer Success Manager emphasizes building strong customer relationships to promote satisfaction and retention. Both roles are vital in client management but serve different strategic purposes within organizations.

How does an operational account manager typically collaborate with internal teams to address client needs?

Operational Account Managers work closely with various internal departments, such as sales, customer support, logistics, and finance, to ensure clients receive seamless service and solutions. They act as the main point of contact for clients, translating client requirements into actionable tasks for internal teams and coordinating efforts to resolve issues promptly. This collaborative approach helps build strong client relationships and ensures that service delivery meets or exceeds expectations. Regular meetings and status updates are common practices to keep all stakeholders aligned.
What are popular job titles related to Operational Account Manager jobs in Massachusetts? For Operational Account Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Operational Account Manager jobs in Massachusetts look for? The top searched job categories for Operational Account Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Operational Account Manager jobs? Cities in Massachusetts with the most Operational Account Manager job openings:
Operational Account Manager jobs near you
Infographic showing various Operational Account Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Account Manager

Validity

Boston, MA • On-site

$70K - $100K/yr

Full-time

Re-posted 11 days ago

Job description

Role Title: Account Manager (SaaS Experience Required)
LOCATION: We are focused on identifying local candidates who can work a hybrid office-based position (Tuesday, Wednesday and Thursday) in the team's Boston, Massachusetts location. This role is not eligible for remote work or relocation.
About the Role
Validity is hiring for an Account Manager with SaaS experience to focus on long-term growth, strategic retention, and expansion within named Mid-Market and Enterprise-Level accounts. The Account Manager will act as the strategic owner between clients and internal teams - including sales, product, and technology - to drive value and ensure customer success.
You will be responsible for driving revenue growth within existing customer accounts by nurturing trusted, strategic relationships. This includes gaining a comprehensive understanding of your customer's needs and creating tailored account strategies that align with their goals, backed by compelling business cases for various personas. In addition, you will leverage insights into customer operations, industry trends, and competitive positioning to build and execute a roadmap for both short-term and long-term growth within your assigned accounts.
This is a role for an Account Manager with a minimum of 4 years of directly-related experience in a similar role at a B2B, SaaS organization with a history of demonstrated performance meeting and exceeding quota, revenue and performance goals!
Team Dynamic
  • Commitment to Win - Consistently achieve their personal and professional goals
  • Intellectual Curiosity - A strong desire to learn and understand and ask thoughtful questions
  • Critical strategic thinking - The ability to find and synthesize information, apply logic to problems, and quickly analyze information to provide a recommendation
  • Coachability - You are humble, acknowledge strengths and weaknesses, and take feedback well. Able to self-diagnose and translate into an actionable solution
  • Strong communicator
  • Self-starter who can work independently and with a team as necessary to secure business
  • Passion for providing solutions to ensure our clients' success
Position Duties and Responsibilities
  • Achieve trusted advisor status individually as well as establish, nurture and grow relationships between accounts and internal executive teams.
  • Learn and understand customers' strategic objectives, growth plans, tech stack, competitive landscape and industry trends.
  • Develop detailed account plans which tie closely to customers' strategic objectives as well as define a clear growth plan and achieve revenue targets. Create demand.
  • Upsell, cross-sell and renew accounts achieving retention and growth targets.
  • Take overall ownership of the end-to-end sales process utilizing MEDDPICC. Coordinate and communicate cross-functionally to ensure internal and external stakeholders are aligned and appropriate resources are applied as needed.
  • Develop deep industry and product knowledge and expertly command value-based messaging to customers.
Required Experience, Skills, and Education
  • Minimum of 4 years in similar Account Manager (or combination of Account Manager and Account Executive) roles at B2B, SaaS companies where you have demonstrated success managing Mid-Market and Enterprise-Level relationships across multiple buying centers.
  • Highly effective and strategic user of Agentforce 360 Platform (Formerly Salesforce Platform).
  • Demonstrated track record of achieving retention and growth targets.
  • Proven business development and value-based selling capabilities.
  • Strong business acumen, operational and analytical skills. Ability to understand complex business environments, structures, drivers and manage your book like a business.
  • Ability to cultivate productive client relationships with a variety of buying personas.
  • Experience developing strategic account plans aimed at creating demand.
  • Ability to think strategically and execute tactically. Strong strategic thinking and problem-solving skills.
  • Sales cycle and negotiation skills.
  • Exceptional verbal and written communication skills as well as effective and persuasive presentation skills.
  • We are focused on identifying local candidates who are immediately available to work a hybrid office-based position (Tuesday, Wednesday, and Thursday) in the team's Boston, Massachusetts location. This role is not eligible for relocation or remote work.
  • Ability to travel as needed.
Preferred Experience, Skills, and Education
  • Bachelor's degree or equivalent experience
  • Knowledge/Experience in Email Deliverability or Data Management Industry

Base salary range $70,000 - $100,000, OTE range $140,000 - $200,000, plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience.
#LI-Hybrid
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.
Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.
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