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Operational Account Manager Jobs in Boston, MA (NOW HIRING)

Red Thread

Account Manager

Boston, MA

Account Manager ID: 1589 Department: Furniture Sales Location: Boston, MA Description The Account ... Operations personnel or outside contractors. * Attend and take notes for all project meetings.

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Account Manager

Boston, MA · On-site

$70K - $100K/yr

Role Title: Account Manager (SaaS Experience Required) LOCATION: We are focused on identifying ... In addition, you will leverage insights into customer operations, industry trends, and competitive ...

Validity

Account Manager

Boston, MA · On-site

Role Title: Account Manager (SaaS Experience Required) LOCATION: We are focused on identifying ... In addition, you will leverage insights into customer operations, industry trends, and competitive ...

Presidio

Account Manager

Woburn, MA · On-site

Operational Command: Maintain a strong operational understanding of your accounts, ensuring ... Ability to manage multiple accounts with a focus on efficiency, forecasting, and account health ...

Presidio

Account Manager

Woburn, MA · On-site

Operational Command: Maintain a strong operational understanding of your accounts, ensuring ... Ability to manage multiple accounts with a focus on efficiency, forecasting, and account health ...

The CCS Companies

Account Manager

Norwood, MA

Additionally, the Account Manager will collaborate with Sales, Operations, and other managers to ensure successful enhancement and continuous improvement of customer service and other business ...

Red Thread

Account Manager

Boston, MA · On-site

Account Manager The Account Manager assists with maintaining the fundamental business relationship ... Operations personnel or outside contractors. * Attend and take notes for all project meetings.

NFP Corp

Account Manager

Norwell, MA · On-site

$61K - $98K/yr

... multiple operational teams. Be the difference, be the change, be part of our dynamic team ... Coordinates with Lead Account Manager, Account Executives or Advisors in doing so. * Begins to ...

NFP Corp

Account Manager

Norwell, MA · On-site

$55K - $105K/yr

... with diverse operational teams. Be the difference, be the change, be part of our dynamic team ... Coordinates with Senior Account Manager, Account Executives or Advisors in doing so. * Begins to ...

NFP Corp

Account Manager

Norwell, MA · On-site

$55K - $105K/yr

... with diverse operational teams. Be the difference, be the change, be part of our dynamic team ... Coordinates with Senior Account Manager, Account Executives or Advisors in doing so. * Begins to ...

NFP Corp

Account Manager

Norwell, MA · On-site

$61K - $98K/yr

... multiple operational teams. Be the difference, be the change, be part of our dynamic team ... Coordinates with Lead Account Manager, Account Executives or Advisors in doing so. * Begins to ...

NFP Corp

Account Manager

Norwell, MA · On-site

$61K - $98K/yr

... multiple operational teams. Be the difference, be the change, be part of our dynamic team ... Coordinates with Lead Account Manager, Account Executives or Advisors in doing so. * Begins to ...

NFP Corp

Account Manager

Norwell, MA · On-site

$55K - $105K/yr

... with diverse operational teams. Be the difference, be the change, be part of our dynamic team ... Coordinates with Senior Account Manager, Account Executives or Advisors in doing so. * Begins to ...

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All JobsOperational Account JobsOperational Account Manager JobsOperational Account Manager Jobs in Boston, MA

Operational Account Manager information

See Boston, MA salary details

$32K

$71.5K

$115.2K

How much do operational account manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for operational account manager in Boston, MA is $71,503.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,100.00 and $85,300.00 per year, depending on experience, location, and employer.

What is an operational account manager?

An Operational Account Manager is responsible for overseeing the day-to-day management of client accounts, ensuring service delivery aligns with client expectations and contractual agreements. They act as a liaison between the client and internal teams, addressing operational issues, optimizing processes, and identifying areas for improvement. Their goal is to build strong client relationships, resolve any service-related concerns, and help clients achieve their business objectives through effective account management.

What are the key skills and qualifications needed to thrive as an operational account manager, and why are they important?

To thrive as an Operational Account Manager, you need expertise in account management, operational processes, and a solid understanding of business strategy, typically supported by a relevant degree and experience in client-facing roles. Familiarity with CRM software, data analysis tools, and project management platforms is commonly required. Strong interpersonal communication, problem-solving abilities, and attention to detail set standout professionals apart in this role. These competencies are essential for effectively managing client relationships, ensuring operational efficiency, and driving customer satisfaction.

What is the difference between Operational Account Manager vs Customer Success Manager?

AspectOperational Account ManagerCustomer Success Manager
Primary FocusManaging account operations, processes, and service deliveryEnsuring customer satisfaction and retention
Required SkillsAccount management, process optimization, communicationCustomer relationship management, problem-solving, communication
Work EnvironmentClient sites, operations teams, account management platformsCustomer-facing, support teams, CRM tools
CertificationsOften requires project management or industry-specific certificationsOften requires customer service or success certifications

While both roles involve managing client relationships, the Operational Account Manager focuses on operational processes and service delivery, ensuring smooth account functioning. The Customer Success Manager emphasizes building strong customer relationships to promote satisfaction and retention. Both roles are vital in client management but serve different strategic purposes within organizations.

How does an operational account manager typically collaborate with internal teams to address client needs?

Operational Account Managers work closely with various internal departments, such as sales, customer support, logistics, and finance, to ensure clients receive seamless service and solutions. They act as the main point of contact for clients, translating client requirements into actionable tasks for internal teams and coordinating efforts to resolve issues promptly. This collaborative approach helps build strong client relationships and ensures that service delivery meets or exceeds expectations. Regular meetings and status updates are common practices to keep all stakeholders aligned.
What are popular job titles related to Operational Account Manager jobs in Boston, MA? For Operational Account Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Operational Account Manager jobs in Boston, MA look for? The top searched job categories for Operational Account Manager jobs in Boston, MA are:
Operational Account Manager jobs near you
Infographic showing various Operational Account Manager job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $71,503 per year, or $34.4 per hour.

Account Manager

Red Thread

Boston, MA

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Red Thread
My Account
Openings >> Account Manager
Account Manager
Summary
Title: Account Manager ID: 1589 Department: Furniture Sales Location: Boston, MA
Description
The Account Manager assists with maintaining the fundamental business relationship with a single and/or multiple major accounts. The primary responsibility of the Account Manager is to assist sales team with all aspects of supporting the account to either increase or secure additional business. The Account Manager may also represent Red Thread at various project meetings, client meetings, and other customer meetings with the goal of enhancing Red Thread's position as a primary vendor to the account and/or accounts.
Job Functions:
  • Conduct sales calls with or without Sales Representative, as needed.
  • Create proposals with and for the Sales Rep, including ones which contain complete turnkey solutions. This includes customer quotes, typical presentations, finish documents, etc.
  • Meet with the customer's end users on-site to identify project needs.
  • Process complete and accurate orders in Hedberg and track acknowledgments (with the Sales Coordinator, if applicable).
  • Serve as primary point of contact and communication with the customer on designated projects.
  • Help to establish, develop and maintain the desired level of customer satisfaction for the account. Monitor and measure Red Thread's performance for quarterly reporting if applicable.
  • Publish status reports for review by the sales team and customer. Participate in regular team meetings, weekly field office conference calls, virtual presentations with field office general agents, and update all parties on the status of projects and activities.
  • Identify and enlist resources necessary to effectively service the customer.
  • Coordinate the production of installation drawings, plans and presentation materials with the Design Department and customer to ensure functionality of product as well as accuracy of specifications.
  • Coordinate projects with Project Management and requests for delivery, service and installation with Operations personnel or outside contractors.
  • Attend and take notes for all project meetings.
  • Perform site visits as necessary.
  • Be familiar with all contract agreements between the client and Red Thread.
  • Utilize all order management reports to track orders.
  • Ensure that all punch-list items have been resolved and orders closed out for invoicing in a timely fashion.
  • Maintain accurate and standardized order records.
Qualifications
Skills & Abilities:
  • Strong customer service, presentation, communication and organizational skills.
  • The ability to problem solve and to work in a team environment.
  • Strong attention to detail with excellent follow-through.
  • Goal-oriented, self-motivated, and collaborative
  • Solid computer skills: Word, Excel, Hedberg.
  • CRM experience
Level of Education/Training/License:
  • BA/BS degree
Experience:
  • 2-3 years of B2B sales experience
  • Furniture, design, or A&D / construction industry experience preferred.
Salary Range:
  • $60k-$75k (based on experience). Plus bonus.
Benefits:
Red Thread offers a highly competitive compensation and benefits package including medical, dental, STD, LTD, Life/AD&D, 401(k), paid time off and paid holidays.
Red Thread is an Equal Opportunity Employer.
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