Operational Account Manager Jobs in Boston, MA (NOW HIRING)

About Specialty Program Group:

Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.

About International Special Risks:

International Special Risks (ISR), operating in all 50 states, is one of the largest Marine intermediary insurance brokers and program managers in the US. We pride ourselves on providing professional technical expertise and tremendous market access to retail agents and brokers. While mainstream marine business continues to be the focal point of ISR, we currently place both full and participating lines in the US market for some of the world's largest marine accounts. We are not surplus lines brokers, but rather marine insurance specialists.

Role Overview:

We are seeking a detail-oriented and proactive Marine Account Manager to join our team. The ideal candidate will have a strong background in insurance account management with expertise in marine policies, as well as exceptional organizational and client-facing skills. This role requires working collaboratively with clients, underwriters, and internal teams to provide exceptional service and maintain smooth operations.

Key Responsibilities:

• Manage and maintain Agency Management files in AIM and ImageRight.

• Request and review loss runs.

• Handle renewal solicitations.

• Review insurance applications.

• Issue Certificates of Insurance.

• Process and review audits to ensure compliance with marine insurance policies.

• Prepare and complete additional insurance forms and process endorsements as required.

• Collaborate with agents/brokers, Insureds, and team.

• Manage new business inquiries from existing agency plant.

• Complete other insurance-related documents as needed.

• Stay informed of industry trends and regulations, with a focus on marine insurance.

• Strong administrative capabilities with emphasis on attention to detail.

• Exceptional ability to interface with clients.

• Team-oriented mindset with ability to collaborate effectively.

• Property & Casualty (P&C) license required.

Skills & Qualifications:

• Experience in underwriting.

• Familiarity with policy endorsements and amendments.

• Knowledge of specialized insurance sectors (e.g., marine, property, casualty).

• Marine industry experience preferred but not mandatory.

• Proficiency in insurance-specific software (e.g., AMS360) and Microsoft Office Suite (Excel, Word, Outlook).

• Ideally, knowledge of compliance and regulatory requirements.

• Data analysis and interpretation skills.

Soft Skills:

• Strong problem-solving abilities.

• Effective time management and multitasking.

• Excellent verbal and written communication skills.

• Adaptability to changing priorities and tasks.

• Ability to work independently while collaborating with a team.

Preferred Qualifications:

• Candidate would ideally be working in the Lynnfield, MA or Richmond, VA area to be able to work in a hybrid capacity but remote work is an option for the right candidate.

• Knowledge of marine policies and industry-specific terminology.

• Previous experience with underwriting or policy issuance in the marine sector.

Salary Transparency:

The expected salary range for this position is $95,000 to $110,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HAS and 401(k) accounts, paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays. In addition, eligible annual bonuses, equity and commissions may be available for some positions.

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HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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