The Representative will be responsible for handling a variety of calls, chats, and email communication regarding Hotwire Communication's suite of technology services and products. RESPONSIBILITIES:
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60 Hotwire Communications Jobs Hiring Near You
The Representative will be responsible for handling a variety of calls, chats, and email communication regarding Hotwire Communication's suite of technology services and products. RESPONSIBILITIES:
The Representative will be responsible for handling a variety of calls, chats, and email communication regarding Hotwire Communication's suite of technology services and products. RESPONSIBILITIES:
The Representative will be responsible for handling a variety of calls, chats, and email communication regarding Hotwire Communication's suite of technology services and products. RESPONSIBILITIES:
Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers. * Other duties as required or assigned. QUALIFICATIONS: To perform this job ...
Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers. * Other duties as required or assigned. QUALIFICATIONS: To perform this job ...
Program Manager EPMO
Fort Lauderdale, FL · On-site
The position also involves cross-functional and direct support of all Hotwire Communication employees and applicable vendors to communicate and coordinate project and program deliverables, remove ...
Program Manager EPMO
Fort Lauderdale, FL · On-site
The position also involves cross-functional and direct support of all Hotwire Communication employees and applicable vendors to communicate and coordinate project and program deliverables, remove ...
Program Manager EPMO
Charlotte, NC · On-site
The position also involves cross-functional and direct support of all Hotwire Communication employees and applicable vendors to communicate and coordinate project and program deliverables, remove ...
Program Manager EPMO
Charlotte, NC · On-site
The position also involves cross-functional and direct support of all Hotwire Communication employees and applicable vendors to communicate and coordinate project and program deliverables, remove ...
... Hotwire Communications Concierge service excellence experience. RESPONSIBILITIES: * Participate in the design of call monitoring formats and quality standards. * Use quality monitoring data ...
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... Hotwire Communications Concierge service excellence experience. RESPONSIBILITIES: * Participate in the design of call monitoring formats and quality standards. * Use quality monitoring data ...
Logistics Coordinator
Naples, FL · On-site
$18.50 - $24.75/hr
Hotwire Communications has paved the way in fiber optic telecommunications for over two decades, offering our partners high-speed internet, cable, phone, and security service. As we expand nationwide ...
Logistics Coordinator
Naples, FL · On-site
$18.50 - $24.75/hr
Hotwire Communications has paved the way in fiber optic telecommunications for over two decades, offering our partners high-speed internet, cable, phone, and security service. As we expand nationwide ...
... Hotwire Communications Concierge service excellence experience. RESPONSIBILITIES: * Participate in the design of call monitoring formats and quality standards. * Use quality monitoring data ...
... Hotwire Communications Concierge service excellence experience. RESPONSIBILITIES: * Participate in the design of call monitoring formats and quality standards. * Use quality monitoring data ...
The Fiber Plant Manager is responsible for the oversight, maintenance, and strategic growth of Hotwire Communications' fiber-optic network infrastructure. This role manages end-to-end outside plant ...
The Fiber Plant Manager is responsible for the oversight, maintenance, and strategic growth of Hotwire Communications' fiber-optic network infrastructure. This role manages end-to-end outside plant ...
The Fiber Plant Manager is responsible for the oversight, maintenance, and strategic growth of Hotwire Communications' fiber-optic network infrastructure. This role manages end-to-end outside plant ...
Quick apply
The Fiber Plant Manager is responsible for the oversight, maintenance, and strategic growth of Hotwire Communications' fiber-optic network infrastructure. This role manages end-to-end outside plant ...
The Fiber Plant Manager is responsible for the oversight, maintenance, and strategic growth of Hotwire Communications' fiber-optic network infrastructure. This role manages end-to-end outside plant ...
The Fiber Plant Manager is responsible for the oversight, maintenance, and strategic growth of Hotwire Communications' fiber-optic network infrastructure. This role manages end-to-end outside plant ...
The Fiber Plant Manager is responsible for the oversight, maintenance, and strategic growth of Hotwire Communications' fiber-optic network infrastructure. This role manages end-to-end outside plant ...
The Fiber Plant Manager is responsible for the oversight, maintenance, and strategic growth of Hotwire Communications' fiber-optic network infrastructure. This role manages end-to-end outside plant ...
... Hotwire Communications' telecommunications operations. This leadership role ensures the timely delivery of materials and equipment to construction sites, data centers, and field service teams across ...
... Hotwire Communications' telecommunications operations. This leadership role ensures the timely delivery of materials and equipment to construction sites, data centers, and field service teams across ...
The Fiber Plant Manager is responsible for the oversight, maintenance, and strategic growth of Hotwire Communications' fiber-optic network infrastructure. This role manages end-to-end outside plant ...
Quick apply
The Fiber Plant Manager is responsible for the oversight, maintenance, and strategic growth of Hotwire Communications' fiber-optic network infrastructure. This role manages end-to-end outside plant ...
Fiber Plant Manager
Las Vegas, NV · On-site
The Fiber Plant Manager is responsible for the oversight, maintenance, and strategic growth of Hotwire Communications' fiber-optic network infrastructure. This role manages end-to-end outside plant ...
Quick apply
Fiber Plant Manager
Las Vegas, NV · On-site
The Fiber Plant Manager is responsible for the oversight, maintenance, and strategic growth of Hotwire Communications' fiber-optic network infrastructure. This role manages end-to-end outside plant ...
The Fiber Plant Manager is responsible for the oversight, maintenance, and strategic growth of Hotwire Communications' fiber-optic network infrastructure. This role manages end-to-end outside plant ...
The Fiber Plant Manager is responsible for the oversight, maintenance, and strategic growth of Hotwire Communications' fiber-optic network infrastructure. This role manages end-to-end outside plant ...
The Fiber Plant Manager is responsible for the oversight, maintenance, and strategic growth of Hotwire Communications' fiber-optic network infrastructure. This role manages end-to-end outside plant ...
Quick apply
The Fiber Plant Manager is responsible for the oversight, maintenance, and strategic growth of Hotwire Communications' fiber-optic network infrastructure. This role manages end-to-end outside plant ...
Installation Technician
$16 - $21.25/hr
Hotwire Communications has paved the way in fiber optic telecommunications for over two decades, offering our partners high-speed internet, cable, phone, and security service. As we expand nationwide ...
Installation Technician
$16 - $21.25/hr
Hotwire Communications has paved the way in fiber optic telecommunications for over two decades, offering our partners high-speed internet, cable, phone, and security service. As we expand nationwide ...
Communication Desk Analyst (Night)
$19.50 - $26.75/hr
This position will responsible for writing and sending internal and external communications ... Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted ...
Quick apply
Communication Desk Analyst (Night)
$19.50 - $26.75/hr
This position will responsible for writing and sending internal and external communications ... Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted ...
The Fiber Plant Manager is responsible for the oversight, maintenance, and strategic growth of Hotwire Communications' fiber-optic network infrastructure. This role manages end-to-end outside plant ...
The Fiber Plant Manager is responsible for the oversight, maintenance, and strategic growth of Hotwire Communications' fiber-optic network infrastructure. This role manages end-to-end outside plant ...
Hotwire Communications Jobs Information
What is it like to work at Hotwire Communications?
Hotwire Communications is a global technology communications agency that prioritizes creativity, collaboration, and innovation in its work culture. The agency is structured into specialized teams, including creative, media, and digital, which work together to deliver integrated communications solutions for its clients. Working at Hotwire Communications may appeal to professionals seeking a dynamic and fast-paced environment where they can contribute to high-profile campaigns and develop their skills in a supportive and entrepreneurial team.
Do workers at Hotwire Communications get paid breaks?
Sometimes. Only some people get paid breaks.
56% of people say they don’t get paid breaks.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.
56% of people say they don’t get paid breaks.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.
Does Hotwire Communications pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
36% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and May 2026.
36% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and May 2026.
At Hotwire Communications, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
81% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and May 2026.
81% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and May 2026.
Is the health insurance from Hotwire Communications affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between March 2025 and May 2026.
100% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between March 2025 and May 2026.
Do people get paid time off at Hotwire Communications?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and May 2026.
100% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and May 2026.
Do workers at Hotwire Communications worry about hours?
Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and January 2026.
88% of people report they don’t worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and January 2026.
Do Hotwire Communications workers get to choose the shifts they work?
Most people get to choose which shifts they work.
77% report that they have enough control over which shifts they work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.
77% report that they have enough control over which shifts they work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.
How easy is it to get time off at Hotwire Communications?
Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and May 2026.
80% of people report it’s easy to get time off.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and May 2026.
Do Hotwire Communications managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and January 2026.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and January 2026.
Do jobs at Hotwire Communications spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and January 2026.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and January 2026.
How easy is it to take sick days at Hotwire Communications?
Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.
Do people at Hotwire Communications feel treated with respect by their managers?
Most people feel treated with respect by their managers.
95% of people say they’re treated with respect by their managers.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and May 2026.
95% of people say they’re treated with respect by their managers.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and May 2026.
Do people at Hotwire Communications get to take their breaks without interruption?
Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.
88% of people report that they get to take their breaks without interruption.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.
Is it stressful to work at Hotwire Communications?
Some people feel stressed out here.
65% of people say they often feel stressed out at work.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.
65% of people say they often feel stressed out at work.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.
Do people at Hotwire Communications enjoy their jobs?
Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.
75% of people report they enjoy their job.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.
Do people at Hotwire Communications recommend working with their team?
Most people recommend working with their team.
73% of people report that they would recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and May 2026.
73% of people report that they would recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and May 2026.
Do people get enough training when they start at Hotwire Communications?
Most people got enough training when they started.
85% of people report they got enough training when they started working here.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.
85% of people report they got enough training when they started working here.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.
Do people get support to advance at Hotwire Communications?
Most people are given support to advance their career here.
In the last year, 69% of people report being given support to advance their career here.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.
In the last year, 69% of people report being given support to advance their career here.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.
Do people think Hotwire Communications’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
69% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.
69% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.
Do workers feel well informed about how Hotwire Communications is doing?
Most people feel well informed about how the company is doing.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.
What are the most popular titles at Hotwire Communications?
What are the most popular cities for Hotwire Communications jobs?
What are the most popular states for Hotwire Communications jobs?
What are the most popular job types at Hotwire Communications?
What are the most popular categories at Hotwire Communications?
Full-time
Posted 2 days ago
Hotwire Communications rating
8.2
Based on 22 frontline employees who took The Breakroom Quiz
15th of 78 rated telecommunications companies
Job description
The Customer Engagement Specialist provides “white glove” support and service to our customers. The Representative will be responsible for handling a variety of calls, chats, and email communication regarding Hotwire Communication’s suite of technology services and products.
RESPONSIBILITIES:
- Provide technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage products.
- Perform follow-up testing, and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s).
- Phone, chat and email contact with customers to make recommendations on Hotwire’s Service and resolve issues.
- Resolve customer questions or problems via telephone in areas of system configuration/setup, product functionality, and bugs/enhancements.
- Serve as primary support liaison between Hotwire Communications and our residential customers.
- Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers.
- Other duties as required or assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to speak clearly using grammatically correct English (Other language skills a plus)
- Must have a High School Diploma or equivalent.
- Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support
- Strong communication and organizational skills
- Demonstrate personal excellence including punctuality, integrity and accountability
- Ability to demonstrate sensitivity and compassion
- Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays
- Must have ability to work independently and in a team environment
- A quiet workplace so you can focus on delivering excellent service to our customers
- Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s
- Candidates must provide and meet all technical requirements prior to the first day of training
BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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