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Operational Account Manager Jobs in Virginia (NOW HIRING)

360clean - 8322

Account Manager

Roanoke, VA · On-site

$45K - $50K/yr

The Account Manager is responsible for overseeing day-to-day operations, client satisfaction, and service quality across assigned accounts. This role serves as the primary point of contact for ...

W3Global Inc.

Account Manager

Norfolk, VA

$60K - $65K/yr

Contribute to operational efficiency through consistent execution of established workflows Team Collaboration * Partner with internal support staff and account management teams to ensure excellent ...

Securitas

Account Manager

Norfolk, VA · On-site

$50K/yr

If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? • Apply quickly and ...

Securitas

Account Manager

Virginia Beach, VA · On-site

$50K/yr

If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? • Apply quickly and ...

Securitas

Account Manager

Chesapeake, VA · On-site

$50K/yr

If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? • Apply quickly and ...

Securitas

Account Manager

Virginia Beach, VA · On-site

$50K/yr

If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? • Apply quickly and ...

Sperber Landscape Companies

Account Manager

Sterling, VA · On-site

$75K - $85K/yr

You'll work closely with the operations teams, estimating, and leadership to uphold the high ... Strong organizational ability, able to manage multiple accounts and adapt to changing priorities.

Allied Universal

Account Manager

Danville, VA · On-site

$69K/yr

As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding ...

New

Allied Universal

Account Manager

Ashland, VA · On-site

$60K/yr

As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding ...

Allied Universal

Account Manager

Leesburg, VA · On-site

$84K/yr

As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding ...

Allied Universal

Account Manager

Winchester, VA · On-site

$59K/yr

As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding ...

Securitas Services

Account Manager

Virginia Beach, VA · On-site

$50K/yr

If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? Apply quickly and ...

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Operational Account Manager information

Is ops manager higher than GM?

An Operations Manager (Ops Manager) typically oversees daily operational activities within a company or department, focusing on efficiency and process improvement. A General Manager (GM) usually has broader responsibilities, including strategic planning, overall business performance, and managing multiple departments. In many organizations, the GM is considered higher in hierarchy than the Ops Manager, but this can vary depending on the company's structure and industry.

What is an Operational Account Manager?

An Operational Account Manager is responsible for overseeing the day-to-day management of client accounts, ensuring service delivery aligns with client expectations and contractual agreements. They act as a liaison between the client and internal teams, addressing operational issues, optimizing processes, and identifying areas for improvement. Their goal is to build strong client relationships, resolve any service-related concerns, and help clients achieve their business objectives through effective account management.

What does an account operations manager do?

An account operations manager oversees the daily functions related to client accounts, ensuring smooth service delivery and operational efficiency. They coordinate between sales, customer service, and technical teams, often using tools like CRM software, and may analyze data to improve processes and client satisfaction.

What are the key skills and qualifications needed to thrive as an Operational Account Manager, and why are they important?

To thrive as an Operational Account Manager, you need expertise in account management, operational processes, and a solid understanding of business strategy, typically supported by a relevant degree and experience in client-facing roles. Familiarity with CRM software, data analysis tools, and project management platforms is commonly required. Strong interpersonal communication, problem-solving abilities, and attention to detail set standout professionals apart in this role. These competencies are essential for effectively managing client relationships, ensuring operational efficiency, and driving customer satisfaction.

What is the difference between Operational Account Manager vs Customer Success Manager?

AspectOperational Account ManagerCustomer Success Manager
Primary FocusManaging account operations, processes, and service deliveryEnsuring customer satisfaction and retention
Required SkillsAccount management, process optimization, communicationCustomer relationship management, problem-solving, communication
Work EnvironmentClient sites, operations teams, account management platformsCustomer-facing, support teams, CRM tools
CertificationsOften requires project management or industry-specific certificationsOften requires customer service or success certifications

While both roles involve managing client relationships, the Operational Account Manager focuses on operational processes and service delivery, ensuring smooth account functioning. The Customer Success Manager emphasizes building strong customer relationships to promote satisfaction and retention. Both roles are vital in client management but serve different strategic purposes within organizations.

What jobs in the US pay 300,000 a year?

Operational Account Managers typically do not earn $300,000 annually, but high-level roles such as senior executives, investment bankers, specialized physicians, and certain technology or finance professionals can reach or exceed this salary level. Achieving this income often requires extensive experience, advanced skills, and often leadership responsibilities or specialized certifications.

How does an Operational Account Manager typically collaborate with internal teams to address client needs?

Operational Account Managers work closely with various internal departments, such as sales, customer support, logistics, and finance, to ensure clients receive seamless service and solutions. They act as the main point of contact for clients, translating client requirements into actionable tasks for internal teams and coordinating efforts to resolve issues promptly. This collaborative approach helps build strong client relationships and ensures that service delivery meets or exceeds expectations. Regular meetings and status updates are common practices to keep all stakeholders aligned.

What is the average salary for an account manager?

The average salary for an operational account manager typically ranges from $60,000 to $85,000 per year, depending on experience, industry, and location. Many account managers also receive bonuses and commissions based on performance, and strong communication and CRM skills are often required.
What are popular job titles related to Operational Account Manager jobs in Virginia? For Operational Account Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Operational Account Manager jobs in Virginia look for? The top searched job categories for Operational Account Manager jobs in Virginia are:
What cities in Virginia are hiring for Operational Account Manager jobs? Cities in Virginia with the most Operational Account Manager job openings:
Operational Account Manager jobs near you
Infographic showing various Operational Account Manager job openings in Virginia as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Account Manager

360clean - 8322

Roanoke, VA • On-site

$45K - $50K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 13 days ago

Job description

Benefits:
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Signing bonus
  • Training & development
  • Vision insurance
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Free food & snacks

Job Title: Account Manager
Location: Roanoke, VA
Company: 360clean
Position Overview:
The Account Manager is responsible for overseeing day-to-day operations, client satisfaction, and service quality across assigned accounts. This role serves as the primary point of contact for customers, ensuring consistent communication, proactive problem-solving, and high service standards. The Account Manager will also support staffing, inspections, and operational execution to ensure long-term client retention and growth.
Schedule:
This role requires a flexible schedule to support evening operations, typically working either 2:00 PM 11:00 PM or 3:00 PM 12:00 AM. Occasional daytime availability may be needed for client meetings and onboarding.
Key Responsibilities:

  • Serve as the primary point of contact for all assigned client accounts
  • Build and maintain strong client relationships through regular communication and site visits
  • Conduct routine quality control inspections during evening service hours
  • Address and resolve client concerns within a timely manner
  • Coordinate onboarding of new accounts, including walkthroughs, key collection, and service setup
  • Manage and support cleaning staff and subcontractors across assigned accounts
  • Assist with recruiting, interviewing, and onboarding of new cleaners as needed
  • Ensure proper staffing coverage for all scheduled services
  • Monitor service performance and implement improvements where needed
  • Maintain accurate documentation of inspections, client interactions, and service updates
  • Support monthly and quarterly client meetings and reporting
  • Collaborate with leadership on operational improvements and account growth opportunities
Qualifications:

  • 2+ years of experience in account management, operations, or service-based industries
  • Strong communication and relationship-building skills
  • Highly organized with the ability to manage multiple accounts and priorities
  • Problem-solver with a proactive and solutions-oriented mindset
  • Ability to work evening hours consistently
  • Experience in janitorial, facilities management, or service industry preferred but not required
Compensation & Benefits:

  • Salary: $45,000 $50,000 annually
  • Health insurance included
  • Gas stipend provided
  • Performance-based bonus opportunities
  • Eligibility for expanded benefits package after 6 months
  • Growth opportunities within a rapidly expanding multi-market organization
What Success Looks Like:

  • High client retention and satisfaction across all assigned accounts
  • Consistent service quality with minimal issues or complaints
  • Strong team stability and staffing coverage
  • Proactive communication and ownership of all assigned accounts
Why Join Us:
At 360clean, we are building a best-in-class commercial cleaning organization with a focus on systems, people, and long-term growth. This role offers the opportunity to be part of a fast-growing company with strong leadership, clear expectations, and real advancement potential.