Account Manager
Roanoke, VA · On-site
The Account Manager is responsible for overseeing day-to-day operations, client satisfaction, and service quality across assigned accounts. This role serves as the primary point of contact for ...
Quick apply
Account Manager
Roanoke, VA · On-site
The Account Manager is responsible for overseeing day-to-day operations, client satisfaction, and service quality across assigned accounts. This role serves as the primary point of contact for ...
VA · On-site
$65K - $85K/yr
If you have a passion for customer service, sales, and operations, and enjoy building lasting client relationships, we'd love to hear from you! What You'll Do As a Landscape Account Manager, you'll ...
VA · On-site
$65K - $85K/yr
If you have a passion for customer service, sales, and operations, and enjoy building lasting client relationships, we'd love to hear from you! What You'll Do As a Landscape Account Manager, you'll ...
Account Manager
$60K - $65K/yr
Contribute to operational efficiency through consistent execution of established workflows Team Collaboration * Partner with internal support staff and account management teams to ensure excellent ...
Quick apply
Account Manager
$60K - $65K/yr
Contribute to operational efficiency through consistent execution of established workflows Team Collaboration * Partner with internal support staff and account management teams to ensure excellent ...
Account Manager
Roanoke, VA · On-site
$40K - $50K/yr
The Account Manager is responsible for overseeing day-to-day operations, client satisfaction, and service quality across assigned accounts. This role serves as the primary point of contact for ...
Account Manager
Roanoke, VA · On-site
$40K - $50K/yr
The Account Manager is responsible for overseeing day-to-day operations, client satisfaction, and service quality across assigned accounts. This role serves as the primary point of contact for ...
Account Manager
Virginia Beach, VA · On-site
$50K/yr
If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? • Apply quickly and ...
Account Manager
Virginia Beach, VA · On-site
$50K/yr
If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? • Apply quickly and ...
Account Manager
Richmond, VA · On-site
Collaborate with Operations to ensure timely and efficient service delivery * Provide ongoing account management, including collections support as needed * Educate construction and safety ...
Account Manager
Richmond, VA · On-site
Collaborate with Operations to ensure timely and efficient service delivery * Provide ongoing account management, including collections support as needed * Educate construction and safety ...
Account Manager
Richmond, VA · On-site
Collaborate with Operations to ensure timely and efficient service delivery * Provide ongoing account management, including collections support as needed * Educate construction and safety ...
Account Manager
Richmond, VA · On-site
Collaborate with Operations to ensure timely and efficient service delivery * Provide ongoing account management, including collections support as needed * Educate construction and safety ...
Account Manager
Norfolk, VA · On-site
$50K/yr
If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? • Apply quickly and ...
Account Manager
Norfolk, VA · On-site
$50K/yr
If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? • Apply quickly and ...
Account Manager
Chesapeake, VA · On-site
$50K/yr
If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? • Apply quickly and ...
Account Manager
Chesapeake, VA · On-site
$50K/yr
If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? • Apply quickly and ...
Account Manager
Virginia Beach, VA · On-site
$50K/yr
If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? • Apply quickly and ...
Account Manager
Virginia Beach, VA · On-site
$50K/yr
If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? • Apply quickly and ...
Account Manager
Richmond, VA · On-site
Collaborate with Operations to ensure timely and efficient service delivery * Provide ongoing account management, including collections support as needed * Educate construction and safety ...
Account Manager
Richmond, VA · On-site
Collaborate with Operations to ensure timely and efficient service delivery * Provide ongoing account management, including collections support as needed * Educate construction and safety ...
Account Manager
Richmond, VA · On-site
Collaborate with Operations to ensure timely and efficient service delivery * Provide ongoing account management, including collections support as needed * Educate construction and safety ...
Quick apply
Account Manager
Richmond, VA · On-site
Collaborate with Operations to ensure timely and efficient service delivery * Provide ongoing account management, including collections support as needed * Educate construction and safety ...
Account Manager
Sterling, VA · On-site
The Account Manager serves as the primary point of contact between FCS and the client, and is ... Manage all day-to-day operations of an assigned security contract, including scheduling, payroll ...
Account Manager
Sterling, VA · On-site
The Account Manager serves as the primary point of contact between FCS and the client, and is ... Manage all day-to-day operations of an assigned security contract, including scheduling, payroll ...
Account Manager
Varina, VA · On-site
$60K - $75K/yr
Responsible for overall site operations and managing a service team that consist of Account Supervisors and Recruiters. You will manage annual revenues between $1 million - $5 million, regularly ...
Account Manager
Varina, VA · On-site
$60K - $75K/yr
Responsible for overall site operations and managing a service team that consist of Account Supervisors and Recruiters. You will manage annual revenues between $1 million - $5 million, regularly ...
Account Manager
Chesapeake, VA · On-site
Job Summary The Account Manager is the liaison between customers and cross-functional internal ... Attention to Detail Safety It is SCI's policy to require safe operations and practices from all ...
New
Quick apply
Account Manager
Chesapeake, VA · On-site
Job Summary The Account Manager is the liaison between customers and cross-functional internal ... Attention to Detail Safety It is SCI's policy to require safe operations and practices from all ...
New
Description Job Summary The Account Manager is the liaison between customers and cross-functional ... operations and practices from all employees and to ensure our management team focuses on ...
New
Description Job Summary The Account Manager is the liaison between customers and cross-functional ... operations and practices from all employees and to ensure our management team focuses on ...
New
Account Manager
Virginia Beach, VA · On-site
$50K/yr
If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? Apply quickly and ...
Account Manager
Virginia Beach, VA · On-site
$50K/yr
If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? Apply quickly and ...
Account Manager
Sterling, VA · On-site
$75K - $85K/yr
You'll work closely with the operations teams, estimating, and leadership to uphold the high ... Strong organizational ability, able to manage multiple accounts and adapt to changing priorities.
Account Manager
Sterling, VA · On-site
$75K - $85K/yr
You'll work closely with the operations teams, estimating, and leadership to uphold the high ... Strong organizational ability, able to manage multiple accounts and adapt to changing priorities.
Account Manager
Chesapeake, VA · On-site
Job Type Full-time Description Job Summary The Account Manager is the liaison between customers and ... operations and practices from all employees and to ensure our management team focuses on ...
Account Manager
Chesapeake, VA · On-site
Job Type Full-time Description Job Summary The Account Manager is the liaison between customers and ... operations and practices from all employees and to ensure our management team focuses on ...
Account Manager
Virginia Beach, VA · On-site
$50K/yr
If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? • Apply quickly and ...
Account Manager
Virginia Beach, VA · On-site
$50K/yr
If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? • Apply quickly and ...
Operational Account Manager information
What is an operational account manager?
An Operational Account Manager is responsible for overseeing the day-to-day management of client accounts, ensuring service delivery aligns with client expectations and contractual agreements. They act as a liaison between the client and internal teams, addressing operational issues, optimizing processes, and identifying areas for improvement. Their goal is to build strong client relationships, resolve any service-related concerns, and help clients achieve their business objectives through effective account management.
How does an operational account manager typically collaborate with internal teams to address client needs?
Operational Account Managers work closely with various internal departments, such as sales, customer support, logistics, and finance, to ensure clients receive seamless service and solutions. They act as the main point of contact for clients, translating client requirements into actionable tasks for internal teams and coordinating efforts to resolve issues promptly. This collaborative approach helps build strong client relationships and ensures that service delivery meets or exceeds expectations. Regular meetings and status updates are common practices to keep all stakeholders aligned.
What are the key skills and qualifications needed to thrive as an operational account manager, and why are they important?
To thrive as an Operational Account Manager, you need expertise in account management, operational processes, and a solid understanding of business strategy, typically supported by a relevant degree and experience in client-facing roles. Familiarity with CRM software, data analysis tools, and project management platforms is commonly required. Strong interpersonal communication, problem-solving abilities, and attention to detail set standout professionals apart in this role. These competencies are essential for effectively managing client relationships, ensuring operational efficiency, and driving customer satisfaction.
What is the difference between Operational Account Manager vs Customer Success Manager?
| Aspect | Operational Account Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Managing account operations, processes, and service delivery | Ensuring customer satisfaction and retention |
| Required Skills | Account management, process optimization, communication | Customer relationship management, problem-solving, communication |
| Work Environment | Client sites, operations teams, account management platforms | Customer-facing, support teams, CRM tools |
| Certifications | Often requires project management or industry-specific certifications | Often requires customer service or success certifications |
While both roles involve managing client relationships, the Operational Account Manager focuses on operational processes and service delivery, ensuring smooth account functioning. The Customer Success Manager emphasizes building strong customer relationships to promote satisfaction and retention. Both roles are vital in client management but serve different strategic purposes within organizations.
What are popular job titles related to Operational Account Manager jobs in Virginia?
For Operational Account Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Operational Account Manager jobs in Virginia look for?
The top searched job categories for Operational Account Manager jobs in Virginia are:
What cities in Virginia are hiring for Operational Account Manager jobs?
Cities in Virginia with the most Operational Account Manager job openings:
Full-time
Medical, Dental, Vision, PTO
Re-posted 2 days ago
Job description
Benefits:
Job Title: Account Manager
Location: Roanoke, VA
Company: 360clean
Position Overview:
The Account Manager is responsible for overseeing day-to-day operations, client satisfaction, and service quality across assigned accounts. This role serves as the primary point of contact for customers, ensuring consistent communication, proactive problem-solving, and high service standards. The Account Manager will also support staffing, inspections, and operational execution to ensure long-term client retention and growth.
Schedule:
This role requires a flexible schedule to support evening operations, typically working either 2:00 PM – 11:00 PM or 3:00 PM – 12:00 AM. Occasional daytime availability may be needed for client meetings and onboarding.
Key Responsibilities:
At 360clean, we are building a best-in-class commercial cleaning organization with a focus on systems, people, and long-term growth. This role offers the opportunity to be part of a fast-growing company with strong leadership, clear expectations, and real advancement potential.
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
- Vision insurance
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Free food & snacks
Job Title: Account Manager
Location: Roanoke, VA
Company: 360clean
Position Overview:
The Account Manager is responsible for overseeing day-to-day operations, client satisfaction, and service quality across assigned accounts. This role serves as the primary point of contact for customers, ensuring consistent communication, proactive problem-solving, and high service standards. The Account Manager will also support staffing, inspections, and operational execution to ensure long-term client retention and growth.
Schedule:
This role requires a flexible schedule to support evening operations, typically working either 2:00 PM – 11:00 PM or 3:00 PM – 12:00 AM. Occasional daytime availability may be needed for client meetings and onboarding.
Key Responsibilities:
- Serve as the primary point of contact for all assigned client accounts
- Build and maintain strong client relationships through regular communication and site visits
- Conduct routine quality control inspections during evening service hours
- Address and resolve client concerns within a timely manner
- Coordinate onboarding of new accounts, including walkthroughs, key collection, and service setup
- Manage and support cleaning staff and subcontractors across assigned accounts
- Assist with recruiting, interviewing, and onboarding of new cleaners as needed
- Ensure proper staffing coverage for all scheduled services
- Monitor service performance and implement improvements where needed
- Maintain accurate documentation of inspections, client interactions, and service updates
- Support monthly and quarterly client meetings and reporting
- Collaborate with leadership on operational improvements and account growth opportunities
- 2+ years of experience in account management, operations, or service-based industries
- Strong communication and relationship-building skills
- Highly organized with the ability to manage multiple accounts and priorities
- Problem-solver with a proactive and solutions-oriented mindset
- Ability to work evening hours consistently
- Experience in janitorial, facilities management, or service industry preferred but not required
- Salary: $40,000 – $50,000 annually
- Health insurance included
- Gas stipend provided
- Performance-based bonus opportunities
- Eligibility for expanded benefits package after 6 -9 months
- Growth opportunities within a rapidly expanding multi-market organization
- High client retention and satisfaction across all assigned accounts
- Consistent service quality with minimal issues or complaints
- Strong team stability and staffing coverage
- Proactive communication and ownership of all assigned accounts
At 360clean, we are building a best-in-class commercial cleaning organization with a focus on systems, people, and long-term growth. This role offers the opportunity to be part of a fast-growing company with strong leadership, clear expectations, and real advancement potential.