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Operational Account Manager Jobs in Virginia (NOW HIRING)

CAI

Account Manager

Richmond, VA · Hybrid

Account Manager Req number: R7844 Employment type: Full time Worksite flexibility: Hybrid Who we ... Resolve operational challenges quickly and effectively to keep projects on track * Provide VMS ...

Global Guardian

Account Manager

Mclean, VA · On-site

$65K - $75K/yr

Our 24/7 Operations Centers in McLean, VA, and Charlotte, NC, identify, monitor, and respond to ... The Account Manager will be responsible for building and maintaining strong relationships with our ...

CAI

Account Manager

Richmond, VA · Hybrid

Account Manager Req number: R7844 Employment type: Full time Worksite flexibility: Hybrid Who we ... Resolve operational challenges quickly and effectively to keep projects on track * Provide VMS ...

Rent-A-Center

Account Manager

Christiansburg, VA

$13.73 - $16.15/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer ... operational guidelines Qualifications High school diploma or equivalent At least 18 years of age ...

Rent-A-Center

Account Manager

Franklin, VA

$15.50 - $17/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer ... operational guidelines Qualifications High school diploma or equivalent At least 18 years of age ...

Rent-A-Center

Account Manager

Roanoke, VA

$13.73 - $16.15/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer ... operational guidelines Qualifications High school diploma or equivalent At least 18 years of age ...

Rent-A-Center

Account Manager

Colonial Heights, VA · On-site

$14.45 - $17/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer ... operational guidelines Qualifications High school diploma or equivalent At least 18 years of age ...

Rent-A-Center

Account Manager

Williamsburg, VA · On-site

$14.45 - $17/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer ... operational guidelines Qualifications High school diploma or equivalent At least 18 years of age ...

Rent-A-Center

Account Manager

Collinsville, VA

$15.50 - $16.15/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer ... operational guidelines Qualifications High school diploma or equivalent At least 18 years of age ...

Rent-A-Center

Account Manager

Danville, VA

$15.50 - $16.15/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer ... operational guidelines Qualifications High school diploma or equivalent At least 18 years of age ...

Rent-A-Center

Account Manager

Hopewell, VA

$14.45 - $17/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer ... operational guidelines Qualifications High school diploma or equivalent At least 18 years of age ...

Rent-A-Center

Account Manager

Chester, VA · On-site

$14.45 - $17/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer ... operational guidelines Qualifications High school diploma or equivalent At least 18 years of age ...

Valcourt

Account Manager (71852)

Vienna, VA · On-site

The Sales Account Manager is responsible for driving branch revenue growth through proactive sales ... Collaboration with Operations: Partner with the operations team to ensure smooth job execution ...

Rent A Center

Account Manager

Collinsville, VA · On-site

$14 - $15.30/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer ... to all company safety and operational guidelines Qualifications · High school diploma or ...

Rent-A-Center

Account Manager

Franklin, VA · On-site

$15.50 - $17/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer ... and operational guidelines Qualifications • High school diploma or equivalent • At least 18 ...

Securitas

Account Manager

Manassas, VA

$85K/yr

Account Manager Location: Manassas, Virginia ( VA ) Travel : Virginia State Securitas USA: Your ... At Securitas, we recognize that authentic leadership means more than just overseeing operations; it ...

New

Rent A Center

Account Manager

Colonial Heights, VA · On-site

$14.45 - $17/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer ... to all company safety and operational guidelines Qualifications · High school diploma or ...

Rent-A-Center

Account Manager

Williamsburg, VA · On-site

$14.45 - $17/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer ... and operational guidelines Qualifications • High school diploma or equivalent • At least 18 ...

Rent-A-Center

Account Manager

Colonial Heights, VA · On-site

$14.45 - $17/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer ... and operational guidelines Qualifications • High school diploma or equivalent • At least 18 ...

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Operational Account Manager information

Is ops manager higher than GM?

An Operations Manager (Ops Manager) typically oversees daily operational activities within a specific department or area, focusing on efficiency and process improvement. A General Manager (GM) usually has broader responsibilities, including overall business performance, strategic planning, and managing multiple departments. In many organizations, the GM holds a higher position than the Ops Manager, but the hierarchy can vary depending on the company's structure.

What is an Operational Account Manager?

An Operational Account Manager is responsible for overseeing the day-to-day management of client accounts, ensuring service delivery aligns with client expectations and contractual agreements. They act as a liaison between the client and internal teams, addressing operational issues, optimizing processes, and identifying areas for improvement. Their goal is to build strong client relationships, resolve any service-related concerns, and help clients achieve their business objectives through effective account management.

What does an account operations manager do?

An account operations manager oversees the daily functions related to client accounts, ensuring smooth service delivery and operational efficiency. They coordinate between sales, customer service, and technical teams, often using tools like CRM software, and focus on optimizing processes to meet business goals.

What are the key skills and qualifications needed to thrive as an Operational Account Manager, and why are they important?

To thrive as an Operational Account Manager, you need expertise in account management, operational processes, and a solid understanding of business strategy, typically supported by a relevant degree and experience in client-facing roles. Familiarity with CRM software, data analysis tools, and project management platforms is commonly required. Strong interpersonal communication, problem-solving abilities, and attention to detail set standout professionals apart in this role. These competencies are essential for effectively managing client relationships, ensuring operational efficiency, and driving customer satisfaction.

What is the difference between Operational Account Manager vs Customer Success Manager?

AspectOperational Account ManagerCustomer Success Manager
Primary FocusManaging account operations, processes, and service deliveryEnsuring customer satisfaction and retention
Required SkillsAccount management, process optimization, communicationCustomer relationship management, problem-solving, communication
Work EnvironmentClient sites, operations teams, account management platformsCustomer-facing, support teams, CRM tools
CertificationsOften requires project management or industry-specific certificationsOften requires customer service or success certifications

While both roles involve managing client relationships, the Operational Account Manager focuses on operational processes and service delivery, ensuring smooth account functioning. The Customer Success Manager emphasizes building strong customer relationships to promote satisfaction and retention. Both roles are vital in client management but serve different strategic purposes within organizations.

What jobs in the US pay 300,000 a year?

Operational Account Managers typically do not earn $300,000 annually, but high-level roles such as senior executives, investment bankers, specialized physicians, and certain technology or finance professionals can reach or exceed this salary level. Achieving this income often requires extensive experience, advanced skills, and often leadership responsibilities or specialized certifications.

How does an Operational Account Manager typically collaborate with internal teams to address client needs?

Operational Account Managers work closely with various internal departments, such as sales, customer support, logistics, and finance, to ensure clients receive seamless service and solutions. They act as the main point of contact for clients, translating client requirements into actionable tasks for internal teams and coordinating efforts to resolve issues promptly. This collaborative approach helps build strong client relationships and ensures that service delivery meets or exceeds expectations. Regular meetings and status updates are common practices to keep all stakeholders aligned.

What job makes $10,000 a month without a degree?

Operational Account Managers can earn $10,000 or more per month through managing large client accounts, especially in industries like finance, technology, or consulting. Success in this role depends on experience, skills in communication and negotiation, and the ability to handle high-value accounts, often without requiring a formal degree but emphasizing proven performance and industry knowledge.
What are popular job titles related to Operational Account Manager jobs in Virginia? For Operational Account Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Operational Account Manager jobs in Virginia look for? The top searched job categories for Operational Account Manager jobs in Virginia are:
What cities in Virginia are hiring for Operational Account Manager jobs? Cities in Virginia with the most Operational Account Manager job openings:
Operational Account Manager jobs near you
Infographic showing various Operational Account Manager job openings in Virginia as of June 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Account Manager

CAI

Richmond, VA • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Account Manager

Req number:

R7844

Employment type:

Full time

Worksite flexibility:

HybridWho we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

The Account Manager role involves managing the full Statement of Work (SOW) lifecycle and utilizing the Vendor Management System (VMS) to facilitate those workflow processes.

Job Description

We are seeking a highly skilled and experienced Account Manager to join our IT team. This position will be full-time, hybrid, and is a salaried position.

What You’ll Do

  • Serve as the primary point of contact for agency clients and supplier partners within MSP SOW programs, ensuring a high level of service and clear communication

  • Manage the full Statement of Work (SOW) lifecycle, including pre-bid calls, supplier Q&A, negotiations, onboarding, and project execution

  • Guide agencies and suppliers through procurement processes to ensure compliance with program rules and regulations

  • Utilize and optimize the Vendor Management System (VMS) to support workflows and improve operational efficiency

  • Monitor SOW projects against milestones, manage change orders, and ensure timely, accurate invoicing and payments

  • Build and maintain strong client and supplier relationships, acting as a trusted advisor

  • Develop and maintain Standard Operating Procedures (SOPs) for SOW processes across clients

  • Resolve operational challenges quickly and effectively to keep projects on track

  • Provide VMS training, onboarding support, and ongoing guidance to clients and suppliers

  • Track supplier performance and ensure delivery meets service level agreements (SLAs)

  • Identify and implement process improvements to drive efficiency, productivity, and program success

What You’ll Need

  • 3–5 years of experience in IT account management, project management, staffing/services, or supplier management

  • Experience supporting public sector clients (ideally Commonwealth of Virginia) and working with suppliers

  • 3–5 years of experience with Workforce Solutions programs, specifically SOW-based services

  • Strong understanding of IT terminology and ability to help clients define project scope

  • Hands-on experience with Vendor Management Systems (VMS) (VectorVMS preferred)

  • Proven ability to manage multiple projects, priorities, and deadlines effectively

  • Strong communication, relationship-building, and negotiation skills.

  • Detail-oriented with a focus on process improvement and operational excellence

  • Ability to analyze workflows and implement strategies to enhance efficiency and innovation

  • Bachelor’s degree in Business, Management, or a related field (preferred).

  • PMP certification is a plus

  • Must be located in Central Virginia with the ability to attend on-site client meetings as needed

  • Must be authorized to work in the U.S. (no sponsorship provided)

Physical Demands

  • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc

  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$75,000 - $85,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

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