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New Patient Intake Jobs (NOW HIRING)

AC3

Patient Intake Specialist

Mishawaka, IN

$16.25 - $21.75/hr

New Patient Intake The New Patient Intake position is responsible for scheduling new patient appointments, obtaining and entering patient demographics, insurance information, past medical history ...

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New Patient Intake information

What is a New Patient Intake?

A New Patient Intake is the process of collecting important information from patients who are visiting a healthcare provider for the first time. This typically involves gathering personal details, medical history, insurance information, and any current health concerns. The intake process helps ensure that healthcare providers have all the necessary background to offer safe and effective care. It may be done in-person, over the phone, or through online forms before the first appointment. Efficient new patient intake improves the patient experience and streamlines clinic operations.

What is the difference between New Patient Intake vs Medical Receptionist?

AspectNew Patient IntakeMedical Receptionist
CredentialsMay require medical history knowledge, basic healthcare trainingTypically no specific healthcare credentials required
Work EnvironmentClinics, hospitals, healthcare officesMedical offices, clinics, hospitals
Primary ResponsibilitiesGathering patient information, scheduling, insurance verificationGreeting patients, scheduling appointments, managing phone calls
Common Search IntentPatient registration, new patient proceduresFront desk duties, appointment scheduling

While both roles involve front-office tasks in healthcare settings, New Patient Intake focuses on collecting detailed patient information and preparing new patients for care, often requiring some healthcare knowledge. Medical Receptionists handle general administrative tasks like greeting patients and scheduling, with less emphasis on medical details.

What are some common challenges faced in a New Patient Intake role, and how can they be managed effectively?

One of the most common challenges in a New Patient Intake role is managing high call volumes and ensuring accuracy while collecting sensitive patient information. Balancing efficiency with empathy is crucial, as new patients may feel anxious or overwhelmed. Staying organized, using checklists, and leveraging electronic health record (EHR) systems can help streamline the process. Effective communication with clinical and administrative teams is key to resolving any discrepancies quickly and providing a smooth onboarding experience for patients.

What are the key skills and qualifications needed to thrive as a New Patient Intake Specialist, and why are they important?

To thrive as a New Patient Intake Specialist, you need strong organizational skills, attention to detail, and experience in healthcare administration, often supported by a high school diploma or associate's degree. Familiarity with electronic health record (EHR) systems, patient scheduling software, and HIPAA compliance is typically required. Excellent interpersonal communication, empathy, and problem-solving abilities help build rapport with patients and ensure a smooth intake experience. These skills are crucial for accurately collecting patient information, maintaining regulatory compliance, and delivering a positive first impression of the healthcare facility.
More about New Patient Intake jobs
What cities are hiring for New Patient Intake jobs? Cities with the most New Patient Intake job openings:
What are the most commonly searched types of New Patient Intake jobs? The most popular types of New Patient Intake jobs are:
What states have the most New Patient Intake jobs? States with the most job openings for New Patient Intake jobs include:
What job categories do people searching New Patient Intake jobs look for? The top searched job categories for New Patient Intake jobs are:
New Patient Intake jobs near you
Infographic showing various New Patient Intake job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

New Patient Intake Coordinator

Los Angeles Orthopedic Surgery Specialists

Los Angeles, CA • On-site

$21 - $25/hr

Full-time

Posted 11 days ago

Job description

About Los Angeles Orthopedic Surgery Specialists
Los Angeles Orthopedic Surgery Specialists provides compassionate, high-quality orthopedic care to help patients reach lifelong wellness. The experienced team of medical providers sees patients from in and around Los Angeles, with offices in East Los Angeles, Wilshire, Santa Fe Springs, Tarzana, Encino, Valencia, and Montebello, California.
New Patient Intake Coordinator
A successful New Patient Intake Coordinator takes ownership of the referral pipeline, proactively reaches out to patients to schedule care, effectively manages referral work queues, supports PPO intake operations when needed, and consistently converts referrals into scheduled appointments. Through strong communication, follow-through, and productivity, this individual helps ensure patients receive timely access to orthopedic care while supporting the organization's growth and operational goals.
This position serves as the primary point of contact for patients following receipt of referral and authorization documentation and is heavily focused on outbound patient outreach.
The successful candidate is highly organized, proactive, and comfortable making a high volume of outbound calls while maintaining productivity goals and providing exceptional customer service. This role is expected to successfully schedule an average of 35 new patient appointments per day while supporting patient access initiatives and organizational growth.
Essential Duties and Responsibilities
  • Manage and maintain the daily new patient referral queue.
  • Review incoming referrals and authorizations to identify patients ready for scheduling.
  • Conduct proactive outbound outreach to patients to schedule initial orthopedic consultations and evaluations.
  • Make multiple follow-up attempts to patients as necessary to maximize referral conversion and minimize scheduling delays.
  • Maintain ownership and accountability for assigned referral work queues and ensure timely action on all referrals.
  • Successfully schedule an average of 35 new patient appointments per day through effective management of the referral queue and outbound patient outreach efforts.
  • Schedule patients with the appropriate provider, specialty, and location based on referral and authorization guidelines.
  • Monitor referral aging and work to reduce the time between authorization receipt and patient scheduling.
  • Document all outreach attempts, patient communications, and scheduling activities accurately within the EMR and scheduling systems.
  • Coordinate with clinic staff regarding scheduling needs and authorization requirements.
  • Serve as a secondary resource for the PPO New Patient Intake Line, assisting appointment scheduling, and may support overflow call volume as needed.
  • Provide timely and professional assistance to patients seeking new appointments, ensuring a positive first impression and efficient access to care.
  • Escalate referral, authorization, scheduling, or patient service issues when appropriate.
  • Maintain a professional, patient-centered approach during all interactions.
  • Assist leadership with tracking referral conversion, scheduling productivity, and patient access metrics.
  • Perform other duties as assigned.

Experience
  • Minimum of 1-2 years of medical scheduling, referral coordination, patient intake, call center, or healthcare customer service experience preferred.
  • Experience in orthopedic specialty healthcare settings strongly preferred.
  • Experience managing referral work queues and conducting high-volume outbound patient outreach preferred.

Knowledge, Skills, and Abilities
  • Strong customer service and communication skills.
  • Ability to effectively manage a high-volume referral queue.
  • Comfortable making a high volume of outbound calls daily.
  • Strong organizational, follow-up, and time management skills.
  • Ability to prioritize workload and meet productivity goals.
  • Strong attention to detail and commitment to accuracy.
  • Working knowledge of EMR systems, scheduling software, and Microsoft Office applications.
  • Ability to work independently and collaboratively in a fast-paced healthcare environment.

The pay range for this role is:
21 - 25 USD per hour (LAOSS - East Los Angeles)

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