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New Patient Intake Jobs (NOW HIRING)

Jayes Tech LLC

Patient Intake Coordinator

Ypsilanti, MI · On-site

$20 - $30/hr

Receive, review, and triage new referrals for specialty medications, home infusion therapies, and ambulatory infusion center services, creating complete and accurate intake records. * Verify patient ...

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New Patient Intake information

What is a new patient intake?

A New Patient Intake is the process of collecting important information from patients who are visiting a healthcare provider for the first time. This typically involves gathering personal details, medical history, insurance information, and any current health concerns. The intake process helps ensure that healthcare providers have all the necessary background to offer safe and effective care. It may be done in-person, over the phone, or through online forms before the first appointment. Efficient new patient intake improves the patient experience and streamlines clinic operations.

What are the key skills and qualifications needed to thrive as a new patient intake specialist, and why are they important?

To thrive as a New Patient Intake Specialist, you need strong organizational skills, attention to detail, and experience in healthcare administration, often supported by a high school diploma or associate's degree. Familiarity with electronic health record (EHR) systems, patient scheduling software, and HIPAA compliance is typically required. Excellent interpersonal communication, empathy, and problem-solving abilities help build rapport with patients and ensure a smooth intake experience. These skills are crucial for accurately collecting patient information, maintaining regulatory compliance, and delivering a positive first impression of the healthcare facility.

What are some common challenges faced in a new patient intake role, and how can they be managed effectively?

One of the most common challenges in a New Patient Intake role is managing high call volumes and ensuring accuracy while collecting sensitive patient information. Balancing efficiency with empathy is crucial, as new patients may feel anxious or overwhelmed. Staying organized, using checklists, and leveraging electronic health record (EHR) systems can help streamline the process. Effective communication with clinical and administrative teams is key to resolving any discrepancies quickly and providing a smooth onboarding experience for patients.

What is the difference between New Patient Intake vs Medical Receptionist?

AspectNew Patient IntakeMedical Receptionist
CredentialsMay require medical history knowledge, basic healthcare trainingTypically no specific healthcare credentials required
Work EnvironmentClinics, hospitals, healthcare officesMedical offices, clinics, hospitals
Primary ResponsibilitiesGathering patient information, scheduling, insurance verificationGreeting patients, scheduling appointments, managing phone calls
Common Search IntentPatient registration, new patient proceduresFront desk duties, appointment scheduling

While both roles involve front-office tasks in healthcare settings, New Patient Intake focuses on collecting detailed patient information and preparing new patients for care, often requiring some healthcare knowledge. Medical Receptionists handle general administrative tasks like greeting patients and scheduling, with less emphasis on medical details.

More about New Patient Intake jobs

What cities are hiring for New Patient Intake jobs?

Cities with the most New Patient Intake job openings:

What are the most commonly searched types of New Patient Intake jobs?

The most popular types of New Patient Intake jobs are:

What states have the most New Patient Intake jobs?

States with the most job openings for New Patient Intake jobs include:

What job categories do people searching New Patient Intake jobs look for?

The top searched job categories for New Patient Intake jobs are:

New Patient Intake jobs near you
Infographic showing various New Patient Intake job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 68% Full Time, 19% Part Time, and 9% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Patient Intake Coordinator

Jayes Tech LLC

Ypsilanti, MI • On-site

$20 - $30/hr

Full-time

Re-posted 9 days ago

Job description

Position Overview

The Intake Coordinator – Specialty, Home Infusion, and Ambulatory Infusion Center is responsible for managing end-to-end referral intake across ambulatory infusion, home infusion, and specialty pharmacy patients. This position ensures timely insurance verification, benefit investigation, prior authorization support, and accurate data entry into payer portals and pharmacy systems such as Caretend, supporting a Monday–Friday 8:30 a.m.–5:00 p.m. schedule with flexibility for workload-driven after-hours support.
Key Responsibilities

  • Receive, review, and triage new referrals for specialty medications, home infusion therapies, and ambulatory infusion center services, creating complete and accurate intake records.
  • Verify patient demographics and Michigan payer coverage; update insurance information using systems such as Availity and other payer portals for all sites of care.
  • Conduct benefit investigations and support prior authorization processes for infusion medications, specialty drugs, and HCPCS-coded supplies used in the home and in the ambulatory infusion center.
  • Collaborate with billing and reimbursement teams to ensure accurate HCPCS data, proper payer selection, and clean claims submission for specialty, home infusion, and ambulatory infusion services.
  • Use pharmacy systems such as Caretend to enter orders, verify dose, volume, and day supply, and perform basic pharmacy calculations related to infusion therapies under pharmacist guidance.
  • Coordinate with pharmacists, nurses, and scheduling staff to ensure timely medication preparation, delivery, and nursing visits for home patients, and appropriate chair time and nursing coverage in the ambulatory infusion center.
  • Communicate financial responsibility, including copays, coinsurance, and deductibles, to patients and caregivers and escalate complex issues to billing or compliance as needed.
  • Manage high-volume phone, fax, and electronic referral queues, routing communication to appropriate departments while maintaining a professional, service-focused demeanor.
  • Support after-hours/on-call operations when workload dictates by assisting with urgent referrals, benefit checks, or documentation updates in accordance with on-call protocols.
  • Maintain organized electronic documentation, including scanned orders, authorizations, and intake forms, in accordance with internal policies and external regulatory requirements.
  • Participate in performance improvement initiatives related to intake accuracy, shipping and supply data integrity, and patient communication, including HCPCS mapping in delivery and documentation systems.
Required Qualifications

  • High school diploma or equivalent; post-secondary coursework in healthcare, pharmacy technology, or medical billing preferred.
  • 2–3 years of experience in specialty pharmacy, home infusion, ambulatory infusion center intake, or medical intake/insurance verification, with specific experience working with Michigan payers.
  • Proficiency with payer systems such as Availity and similar web portals for eligibility, benefits, and authorization workflows.
  • Experience using pharmacy management/EHR systems such as Caretend for intake, order entry, and documentation.
  • Working knowledge of HCPCS billing codes and basic understanding of infusion-related billing requirements for drugs and supplies across ambulatory and home settings.
  • Ability to perform basic pharmacy calculations (dose, volume, rate, and day supply) with strong attention to detail.
  • Demonstrated multitasking skills in a busy, deadline-driven environment, Monday–Friday 8:30 a.m.–5:00 p.m., with flexibility for workload-driven after-hours support.
  • Proficiency in Microsoft Excel and Word and comfort working with shared spreadsheets, logs, and intake dashboards.
  • Excellent written and verbal communication skills, including professional email, telephone etiquette, and clear, concise documentation.
Skills and Competencies

  • Detail-oriented with a strong focus on accuracy in data entry, eligibility verification, pharmacy calculations, and HCPCS coding to support clean claims and timely reimbursement.
  • Strong customer service and interpersonal skills when discussing coverage, financial responsibility, and scheduling with patients and caregivers in both home and ambulatory settings.
  • High level of organization and ability to prioritize referrals, follow up on missing information, and track authorization status across multiple service lines.
  • Collaborative mindset with the ability to work effectively with pharmacists, technicians, nurses, billing staff, and leadership in a specialty, home infusion, and ambulatory infusion center environment.
  • Commitment to compliance with HIPAA, payer rules, and internal quality assurance and performance improvement initiatives.