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New Patient Intake Jobs in Tennessee (NOW HIRING)

Douglass & Runger

Intake Specialist

Arlington, TN · On-site

$19 - $22/hr

We need an enthusiastic and client focused Intake Specialist to help screen new potential client ... You are empathetic, patient and love speaking with people from all different walks of life. * You ...

Douglass & Runger

Intake Specialist

Bartlett, TN · On-site

$19 - $22/hr

We need an enthusiastic and client focused Intake Specialist to help screen new potential client ... empathetic, patient and love speaking with people from all different walks of life. - You smile ...

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All JobsNew Patient Intake JobsNew Patient Intake Jobs in Tennessee

New Patient Intake information

What is a new patient intake?

A New Patient Intake is the process of collecting important information from patients who are visiting a healthcare provider for the first time. This typically involves gathering personal details, medical history, insurance information, and any current health concerns. The intake process helps ensure that healthcare providers have all the necessary background to offer safe and effective care. It may be done in-person, over the phone, or through online forms before the first appointment. Efficient new patient intake improves the patient experience and streamlines clinic operations.

What are the key skills and qualifications needed to thrive as a new patient intake specialist, and why are they important?

To thrive as a New Patient Intake Specialist, you need strong organizational skills, attention to detail, and experience in healthcare administration, often supported by a high school diploma or associate's degree. Familiarity with electronic health record (EHR) systems, patient scheduling software, and HIPAA compliance is typically required. Excellent interpersonal communication, empathy, and problem-solving abilities help build rapport with patients and ensure a smooth intake experience. These skills are crucial for accurately collecting patient information, maintaining regulatory compliance, and delivering a positive first impression of the healthcare facility.

What are some common challenges faced in a new patient intake role, and how can they be managed effectively?

One of the most common challenges in a New Patient Intake role is managing high call volumes and ensuring accuracy while collecting sensitive patient information. Balancing efficiency with empathy is crucial, as new patients may feel anxious or overwhelmed. Staying organized, using checklists, and leveraging electronic health record (EHR) systems can help streamline the process. Effective communication with clinical and administrative teams is key to resolving any discrepancies quickly and providing a smooth onboarding experience for patients.

What is the difference between New Patient Intake vs Medical Receptionist?

AspectNew Patient IntakeMedical Receptionist
CredentialsMay require medical history knowledge, basic healthcare trainingTypically no specific healthcare credentials required
Work EnvironmentClinics, hospitals, healthcare officesMedical offices, clinics, hospitals
Primary ResponsibilitiesGathering patient information, scheduling, insurance verificationGreeting patients, scheduling appointments, managing phone calls
Common Search IntentPatient registration, new patient proceduresFront desk duties, appointment scheduling

While both roles involve front-office tasks in healthcare settings, New Patient Intake focuses on collecting detailed patient information and preparing new patients for care, often requiring some healthcare knowledge. Medical Receptionists handle general administrative tasks like greeting patients and scheduling, with less emphasis on medical details.

What are popular job titles related to New Patient Intake jobs in Tennessee?

For New Patient Intake jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching New Patient Intake jobs in Tennessee look for?

The top searched job categories for New Patient Intake jobs in Tennessee are:

New Patient Intake jobs near you
Infographic showing various New Patient Intake job openings in Tennessee as of August 2026, with employment types broken down into 3% As Needed, 75% Full Time, 15% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Intake Coordinator Nashville Outpatient

American Vascular Access, LLC

Nashville, TN • On-site

$22 - $28/hr

Full-time

Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Nashville Vascular & Vein Institute (NVAVI) is seeking a detail-oriented Intake Coordinator to join our outpatient Office-Based Lab (OBL), where we deliver advanced vascular and interventional care, including PAD treatment and venous interventions in a physician-driven, patient-focused setting. The Intake Coordinator is the first point of contact for new and returning patients and referring providers, and plays a critical role in making sure every patient's path into care is fast, accurate, and low-friction.

This role sits at the intersection of patient experience, referral management, and revenue cycle. The person in this seat directly affects how smoothly the practice runs.

Position Summary

The Intake Coordinator manages the full front-end patient intake process: receiving and processing referrals, verifying insurance and benefits, obtaining prior authorizations, scheduling procedures and appointments, and ensuring patients arrive fully prepared clinically, financially, and administratively for their visit.

This is a full time role with med/dent/vision, 401k w/matching, PTO program. M-F 8 to 5 no weekends no major holidays.

Key Responsibilities

  • Receive and process incoming referrals from referring physicians, hospitals, and other providers; confirm all required clinical documentation is complete before scheduling
  • Verify patient insurance eligibility and benefits prior to scheduled procedures; identify coverage gaps or issues early
  • Obtain prior authorizations for vascular procedures and diagnostic testing, tracking status and following up proactively with payers
  • Schedule new patient consults, follow-ups, and procedure dates, balancing physician availability, OBL capacity, and patient needs
  • Collect and enter patient demographic, insurance, and clinical intake information accurately into the EMR/practice management system
  • Communicate with patients ahead of their visit regarding required documentation, financial responsibility, and appointment logistics
  • Provide patients with cost estimates and coordinate with billing on payment plans or financial counseling when needed
  • Serve as a liaison between referring physician offices and the clinical team, keeping referral sources informed on scheduling status
  • Maintain compliance with HIPAA and all applicable privacy and documentation standards
  • Identify and escalate scheduling bottlenecks, authorization delays, or referral issues to the Practice Manager

Qualifications

  • High school diploma or equivalent required; Associate's degree or medical office certification preferred
  • 1–2+ years of experience in medical front-office, patient intake, scheduling, or insurance verification (outpatient, ASC, or OBL setting strongly preferred)
  • Working knowledge of insurance verification, prior authorization processes, and basic medical billing/coding terminology
  • Experience with EMR and practice management systems
  • Strong attention to detail and comfort managing multiple referrals, schedules, and deadlines simultaneously
  • Excellent verbal and written communication skills, with a patient-first, service-oriented approach
  • Ability to work effectively with physicians, clinical staff, referring offices, and insurance payers

Preferred Qualifications

  • Prior experience in a vascular, cardiology, or interventional radiology practice
  • Familiarity with PAD and venous intervention procedures and associated authorization requirements
  • Bilingual (English/Spanish) a plus

If you are looking to bring your skill and experience to our team, apply today!