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New Patient Intake Jobs in Tennessee (NOW HIRING)

Tennessee Oncology

New Patient Liaison

Nashville, TN · On-site

New patient intake includes: triaging the severity of diagnosis, scheduling intake with patient, performing new patient intake phone communication, record retrieval, communication with referring ...

Tennessee Oncology

New Patient Liaison

Nashville, TN · On-site

New patient intake includes: triaging the severity of diagnosis, scheduling intake with patient, performing new patient intake phone communication, record retrieval, communication with referring ...

Tennessee Oncology

New Patient Liaison

Midtown, TN · On-site

New patient intake includes: triaging the severity of diagnosis, scheduling intake with patient, performing new patient intake phone communication, record retrieval, communication with referring ...

Audibel

Patient Care Coordinator (Kingston, TN)

Kingston, TN · On-site

$14.81 - $20.19/hr

At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our ... Administer patient intake forms at check-in. Review and update PMS as needed. * Participate as ...

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New Patient Intake information

What is a new patient intake?

A New Patient Intake is the process of collecting important information from patients who are visiting a healthcare provider for the first time. This typically involves gathering personal details, medical history, insurance information, and any current health concerns. The intake process helps ensure that healthcare providers have all the necessary background to offer safe and effective care. It may be done in-person, over the phone, or through online forms before the first appointment. Efficient new patient intake improves the patient experience and streamlines clinic operations.

What is the difference between New Patient Intake vs Medical Receptionist?

AspectNew Patient IntakeMedical Receptionist
CredentialsMay require medical history knowledge, basic healthcare trainingTypically no specific healthcare credentials required
Work EnvironmentClinics, hospitals, healthcare officesMedical offices, clinics, hospitals
Primary ResponsibilitiesGathering patient information, scheduling, insurance verificationGreeting patients, scheduling appointments, managing phone calls
Common Search IntentPatient registration, new patient proceduresFront desk duties, appointment scheduling

While both roles involve front-office tasks in healthcare settings, New Patient Intake focuses on collecting detailed patient information and preparing new patients for care, often requiring some healthcare knowledge. Medical Receptionists handle general administrative tasks like greeting patients and scheduling, with less emphasis on medical details.

What are some common challenges faced in a new patient intake role, and how can they be managed effectively?

One of the most common challenges in a New Patient Intake role is managing high call volumes and ensuring accuracy while collecting sensitive patient information. Balancing efficiency with empathy is crucial, as new patients may feel anxious or overwhelmed. Staying organized, using checklists, and leveraging electronic health record (EHR) systems can help streamline the process. Effective communication with clinical and administrative teams is key to resolving any discrepancies quickly and providing a smooth onboarding experience for patients.

What are the key skills and qualifications needed to thrive as a new patient intake specialist, and why are they important?

To thrive as a New Patient Intake Specialist, you need strong organizational skills, attention to detail, and experience in healthcare administration, often supported by a high school diploma or associate's degree. Familiarity with electronic health record (EHR) systems, patient scheduling software, and HIPAA compliance is typically required. Excellent interpersonal communication, empathy, and problem-solving abilities help build rapport with patients and ensure a smooth intake experience. These skills are crucial for accurately collecting patient information, maintaining regulatory compliance, and delivering a positive first impression of the healthcare facility.
What are popular job titles related to New Patient Intake jobs in Tennessee? For New Patient Intake jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching New Patient Intake jobs in Tennessee look for? The top searched job categories for New Patient Intake jobs in Tennessee are:
New Patient Intake jobs near you
Infographic showing various New Patient Intake job openings in Tennessee as of August 2026, with employment types broken down into 3% As Needed, 70% Full Time, 19% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

New Patient Liaison

Tennessee Oncology

Nashville, TN • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Tennessee Oncology rating

6.8

Company rating: 6.8 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
The New Patient Liaison is responsible for performing the intake of new patient referrals from multiple sources for Tennessee Oncology Clinics. New patient intake includes: triaging the severity of diagnosis, scheduling intake with patient, performing new patient intake phone communication, record retrieval, communication with referring physicians, and scheduling first appointment.
ESSENTIAL FUNCTIONS:
  • Answers incoming new patient calls, enter demographic and insurance pre-registration information; maintains contact with new patients via multiple methods (mailing new patient packets, electronic communication / email, callbacks,
  • Requests, collects, documents and assesses all appropriate records to ensure patient has been scheduled properly and all necessary records have been obtained for evaluation in accordance with HIPAA regulations.
  • Ensures referring physicians have received communication regarding the new patient visit
  • C0mmunicate with outside entities to obtain new patient medical history records when appropriate.
  • Communicates with team members, clinic staff and referring Provider offices.
  • Coordinates with Clinic staff to schedule new patient appointments
  • Additional responsibilities may be assigned

KNOWLEDGE, SKILLS & ABILITIES:
  • Promotes positive customer relations
  • Maintains and ensures confidentiality of patient information
  • Exhibits high degree of initiative, judgment and discretion
  • Promotes highest ethical standards
  • Effectively communicates both orally and in writing
  • Adheres to all Tennessee Oncology policies and procedures

EDUCATION & EXPERIENCE:
  • HS Diploma required
  • Advanced PC skills with demonstrated knowledge of Microsoft products including Word and Excel
  • Prefer experience in healthcare, customer service
  • Prefer experience with EMR

PHYSICAL REQUIREMENTS:
• Able to travel to other clinics when necessary
• Able to lift 25 pounds.
PHYSICAL REQUIREMENTS:
Job Title:
Physical Activity Required
Amount of time
None
Less than 1/3
(Occasionally)
1/3 to 2/3
(Frequently)
More than 2/3
(Regularly)
Standing
Walking
Sitting
x
Fingering or manual dexterity
Repetitive finger motion
x
Lifting or exerting force
Up to 10 pounds
Up to 25 pounds
x
Up to 50 pounds
Up to 100 pounds
Over 100 pounds
Reaching or stretching
Climbing or balancing
Crouching or stooping
Speaking
Hearing
Seeing (with correction)

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