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Msp Engineering Jobs (NOW HIRING)

Red Cup IT

MSP Service Desk & Support

$20.50 - $27.75/hr

Msp Service Desk & Support We are looking for an MSP Service Desk & Support who is responsible for ... Escalate complex issues to senior engineers or specialized teams when required * Document all ...

Aris Search

Field Technician MSP

Brooklyn, NY · Hybrid

Escalate more complex issues to senior engineers when appropriate * Assist with workstation setups ... Prior experience in an MSP, IT support, field technician, desktop support, or helpdesk role

Red Cup IT, Inc.

MSP Service Desk & Support

Los Angeles, CA · On-site

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second ... Escalate complex issues to senior engineers or specialized teams when required * Document all ...

Aris Search

Field Technician MSP

Brooklyn, NY · Hybrid

Escalate more complex issues to senior engineers when appropriate * Assist with workstation setups ... Prior experience in an MSP, IT support, field technician, desktop support, or helpdesk role

Aris Search

Field Technician MSP

Brooklyn, NY · On-site

Escalate more complex issues to senior engineers when appropriate * Assist with workstation setups ... Prior experience in an MSP, IT support, field technician, desktop support, or helpdesk role

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second ... Escalate complex issues to senior engineers or specialized teams when required * Document all ...

NWG Solutions

Senior Systems Engineer- MSP

Charlottesville, VA · On-site

$103K - $141K/yr

Design scalable, secure, and standardized solutions aligned with MSP best practices. * Client ... A collaborative, supportive engineering culture Benefits: * 401(k) * 401(k) matching * Dental ...

Apply Early

MSP Hire, Inc.

MSP Systems Administrator

Beaverton, OR · On-site

$70K - $90K/yr

If you're an engineer who prefers long-term system health over firefighting, we'd love to meet you. The Role We are hiring an MSP Systems Administrator to actively support and help manage client ...

MSP Hire, Inc.

MSP Systems Administrator

Beaverton, OR · On-site

$70K - $90K/yr

If you're an engineer who prefers long-term system health over firefighting, we'd love to meet you. The Role We are hiring an MSP Systems Administrator to actively support and help manage client ...

Apply Early

MSP Hire, Inc.

MSP Systems Administrator

Beaverton, OR · On-site

$70K - $90K/yr

If you're an engineer who prefers long-term system health over firefighting, we'd love to meet you. The Role We are hiring an MSP Systems Administrator to actively support and help manage client ...

Apply Early

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All JobsMsp Engineering Jobs

Msp Engineering information

See salary details

$53.5K

$127.2K

$167K

How much do msp engineering jobs pay per year?

As of Jul 6, 2026, the average yearly pay for msp engineering in the United States is $127,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,000.00 and $157,000.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities for someone working in MSP Engineering?

An MSP Engineer's typical day involves monitoring client systems for alerts, resolving technical support tickets, deploying software updates, and performing routine maintenance to ensure optimal network performance. You'll often communicate directly with clients to troubleshoot issues, implement solutions, and document your work in ticketing systems. Collaboration with other team members, including escalation engineers and account managers, is common to ensure comprehensive support. This fast-paced environment offers exposure to diverse technologies and industries, making it a great opportunity for skills development and career growth.

What are the key skills and qualifications needed to thrive in the Msp Engineering position, and why are they important?

To thrive in MSP Engineering, you need a robust understanding of IT systems, networking, cybersecurity, and a degree in computer science or a related field. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and industry certifications like CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Exceptional problem-solving, communication, and customer service skills help build strong client relationships and ensure timely solutions. These competencies are crucial because MSP engineers manage clients’ critical IT infrastructure and must swiftly resolve issues while maintaining trust and system uptime.

What is an MSP Engineering job?

An MSP (Managed Service Provider) Engineering job involves designing, implementing, and maintaining IT systems and networks for multiple clients. Engineers in this role provide remote and on-site support, troubleshoot technical issues, manage cloud services, and ensure cybersecurity measures are in place. They work with various technologies, including servers, networking equipment, and virtualization platforms, to optimize IT environments. MSP engineers must have strong problem-solving skills and the ability to manage multiple client infrastructures efficiently.

More about Msp Engineering jobs
What cities are hiring for Msp Engineering jobs? Cities with the most Msp Engineering job openings:
What are the most commonly searched types of Msp Engineering jobs? The most popular types of Msp Engineering jobs are:
What states have the most Msp Engineering jobs? States with the most job openings for Msp Engineering jobs include:
What job categories do people searching Msp Engineering jobs look for? The top searched job categories for Msp Engineering jobs are:
Msp Engineering jobs near you
Infographic showing various Msp Engineering job openings in the United States as of June 2026, with employment types broken down into 9% Full Time, 50% Part Time, 4% Temporary, 31% Contract, and 6% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $127,215 per year, or $61.2 per hour.
MSP Service Desk & Support

MSP Service Desk & Support

Red Cup IT

Remote

$20.50 - $27.75/hr

Other

Posted 13 days ago

Job description

Msp Service Desk & Support

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second-level technical support to MSP clients across multiple environments. This role acts as the primary point of contact for client IT issues, ensuring incidents and service requests are resolved efficiently, professionally, and in accordance with SLAs.

The ideal candidate is customer-focused, technically competent, and comfortable supporting multiple clients, systems, and priorities in a fast-paced MSP environment.

Client Support & Service Desk Operations
  • Serve as the first point of contact for client support requests via ticketing system, phone, and email
  • Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner
  • Escalate complex issues to senior engineers or specialized teams when required
  • Document all troubleshooting steps, resolutions, and client communications in the PSA/ticketing system
  • Maintain high levels of customer satisfaction and professionalism
Technical Support
  • Support Windows and macOS workstations
  • Troubleshoot hardware, software, and peripheral issues
  • Manage user accounts, permissions, and security groups (Active Directory / Azure AD)
  • Provide Microsoft 365 support (Exchange, Teams, OneDrive, SharePoint)
  • Perform basic network troubleshooting (DNS, DHCP, VPN, Wi-Fi)
  • Support RMM tools, endpoint security, and patching systems
  • Assist with onboarding/offboarding users and device provisioning
Msp Processes & Best Practices
  • Follow ITIL-aligned incident, problem, and change management processes
  • Meet or exceed SLA and response time requirements
  • Identify recurring issues and recommend improvements
  • Participate in knowledge base creation and maintenance
  • Follow security best practices and MSP standards
Required Skills & Qualifications
  • 3+ years of IT support experience (MSP experience strongly preferred)
  • Strong knowledge of Windows OS and basic networking concepts
  • Experience with Microsoft 365 administration
  • Familiarity with ticketing/PSA systems (e.g., ConnectWise, Autotask, HaloPSA, Zendesk)
  • Experience using RMM tools (e.g., NinjaOne, Datto, N-able, ConnectWise Automate)
  • Understanding of endpoint security tools and MFA concepts
Soft Skills
  • Excellent communication and customer service skills
  • Strong troubleshooting and analytical abilities
  • Ability to manage multiple tickets and priorities simultaneously
  • Comfortable working in a fast-paced, client-facing environment
  • Professional demeanor and positive attitude
Preferred Qualifications
  • MSP experience supporting multiple clients and environments
  • ITIL Foundation certification
  • CompTIA A+, Network+, or Microsoft certifications
  • Experience with Azure AD, Intune, or basic cloud administration
  • Familiarity with VoIP systems and SaaS applications
Performance Metrics
  • SLA compliance and response times
  • Ticket resolution quality and documentation
  • Client satisfaction scores
  • Adherence to MSP processes and security standards

Apply