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Msp Engineering Jobs in Pennsylvania (NOW HIRING)

IntegraONE

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MSP Engineer

Allentown, PA · On-site

Escalate tickets to the appropriate next level engineer or teams based on severity, complexity, and ... Collaborate with MSP Team Lead and other team members to ensure timely resolution of client issues ...

Cencora

MSP Transformation Lead

Philadelphia, PA

The MSP Transformation Lead plays a pivotal role in driving accountability, governance, and security for all Managed Service Providers (MSPs) supporting Retina Consultants of America (RCA) and other ...

Prequel Solutions

Infrastructure Engineer

Pittsburgh, PA · Hybrid

$100.40K - $131.80K/yr

... engineering * Strong hands-on experience with: * Windows Server & Active Directory * Networking fundamentals * Virtualization technologies * Physical server and storage infrastructure * Prior MSP or ...

Thinc Forward

Systems Integration Engineer

West Chester, PA · On-site +1

$158.20K/yr

The Systems Integration Engineer is responsible for the successful integration of new client ... Ensure integrations align with client standards, security requirements, and MSP best practices

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$53.6K

$127.5K

$167.4K

How much do msp engineering jobs pay per year?

As of May 28, 2026, the average yearly pay for msp engineering in Pennsylvania is $127,520.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,200.00 and $157,400.00 per year, depending on experience, location, and employer.

What is an MSP Engineering job?

An MSP (Managed Service Provider) Engineering job involves designing, implementing, and maintaining IT systems and networks for multiple clients. Engineers in this role provide remote and on-site support, troubleshoot technical issues, manage cloud services, and ensure cybersecurity measures are in place. They work with various technologies, including servers, networking equipment, and virtualization platforms, to optimize IT environments. MSP engineers must have strong problem-solving skills and the ability to manage multiple client infrastructures efficiently.

What are the key skills and qualifications needed to thrive in the Msp Engineering position, and why are they important?

To thrive in MSP Engineering, you need a robust understanding of IT systems, networking, cybersecurity, and a degree in computer science or a related field. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and industry certifications like CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Exceptional problem-solving, communication, and customer service skills help build strong client relationships and ensure timely solutions. These competencies are crucial because MSP engineers manage clients’ critical IT infrastructure and must swiftly resolve issues while maintaining trust and system uptime.

What are the typical daily responsibilities for someone working in MSP Engineering?

An MSP Engineer's typical day involves monitoring client systems for alerts, resolving technical support tickets, deploying software updates, and performing routine maintenance to ensure optimal network performance. You'll often communicate directly with clients to troubleshoot issues, implement solutions, and document your work in ticketing systems. Collaboration with other team members, including escalation engineers and account managers, is common to ensure comprehensive support. This fast-paced environment offers exposure to diverse technologies and industries, making it a great opportunity for skills development and career growth.
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Msp Engineering jobs near you
MSP Engineer

MSP Engineer

IntegraONE

Allentown, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

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Job description

At IntegraONE we provide top-notch IT solutions to businesses of all sizes. Our comprehensive services include patching endpoints, server administration, email and Microsoft 365 support, on-site visits, end-user help desk support and more. We pride ourselves on delivering exceptional customer service and innovative technology solutions to meet our client’s evolving needs.

Key Responsibilities:

  • Manage and prioritize incoming tickets client clients, ensuring timely resolution and adherence to service level agreements (SLAs).
  • Diagnose and troubleshoot level 1 technical issues reported by clients and or monitoring tools, utilizing a combination of remote tools (where applicable). Escalate tickets to the appropriate next level engineer or teams based on severity, complexity, and technical expertise required for resolution.
  • Provide excellent customer service by communicating with clients in a professional and courteous manner, keeping them informed throughout the ticket resolution process.
  • Document all ticket interactions, resolutions, and troubleshooting steps accurately and thoroughly in our ticketing systems.
  • Experience working with Voice and Networking Alerts is a plus!
  • Proactively identify recurring issues or terns and recommend solutions to prevent future occurrences.
  • Provide desk-side and remote support to clients resolving technical issues related to MSP Service Portfolio (including backups, restores, patching endpoints, server administration, Email, Microsoft 365 support and other IT Services.
  • Conduct onsite visits to client locations (where applicable) to perform IT infrastructure assessments, identify opportunities for improvement, and implement recommended solutions.
  • Collaborate with MSP Team Lead and other team members to ensure timely resolution of client issues and adherence to service level agreements (SLAs) where applicable.
  • Utilize IT Glue and Professional Services Automation (PSA) system to track and mange client tickets, ensuring accurate documentation and timely resolution of issues.
  • Assist with the implementation and maintenance of IT solutions, including software upgrades, system migrations, and network configuration.
  • Stay up to date on industry trends and best practices in IT service management, continuously improving technical skills and knowledge.
  • Develop strong relationships with clients, serving as a trusted advisor and providing proactive recommendations to optimize their environment.
  • Participate in team meetings, knowledge-sharing sessions, and training programs to enhance collaboration and professional development.

Qualifications:

  • Bachelor’s degree in information technology, Computer Science, or related field preferred by NOT required.
  • Recommend a minimum of 1 to 2 years of experience in a similar role withing the MSP Industry.
  • Strong technical expertise in patching endpoints, server administration, email and Microsoft 365 support, and other IT Services.
  • Experience with ticketing systems and ITIL frameworks is a plus.
  • Certifications such as CompTIA Network+, CompTIA Security+ are a plus.

Company Description

About IntegraONE
IntegraONE is looking for a talented team member who has a passion for technology and digital transformation. At IntegraONE, we believe companies and educational institutions that put technology at the center of their business win. This philosophy drives our passion for building better solutions from edge-to-cloud, that empower organizations to be secure, collaborative, and data-driven. As a premier technology solutions provider, IntegraONE has some of the highest credentialed engineers in the country, and a fantastic community built on trust, respect, and support. We know the work we do helps organizations of all sizes and industries to burst through barriers and deliver an exceptional customer experience. IntegraONE has offices in Allentown, Philadelphia, Harrisburg, Wilkes-Barre, and Pittsburgh
Equal Opportunity Employer IntegraONE is an equal-opportunity employer. All employment-related decisions and practices are free from unlawful discrimination. IntegraONE makes all hiring decisions.
IntegraONE is an employee-centric company with a fantastic culture, excellent benefits and an excellent reputation in the IT industry.
If you require reasonable accommodation during any part of the application or interview process due to a disability, please contact us to make the necessary arrangements