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Mid Level Functional Analyst Jobs (NOW HIRING)

Zantech

Senior Functional Analyst

Arlington, VA · On-site +1

This role also mentors the Mid-Level Functional Analyst, helps triage and prioritize the current ticket backlog, and translates business and mission requirements into testable functional ...

Zantech

Senior Functional Analyst

Arlington, VA · On-site +1

This role also mentors the Mid-Level Functional Analyst, helps triage and prioritize the current ticket backlog, and translates business and mission requirements into testable functional ...

Zantech

Senior Functional Analyst (Remote)

Arlington, VA · Remote

$90K - $119K/yr

This role also mentors the Mid-Level Functional Analyst, helps triage and prioritize the current ticket backlog, and translates business and mission requirements into testable functional ...

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Mid Level Functional Analyst information

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How much do mid level functional analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for mid level functional analyst in the United States is $48.91, according to ZipRecruiter salary data. Most workers in this role earn between $31.73 and $63.94 per hour, depending on experience, location, and employer.

What is a mid level functional analyst?

A Mid Level Functional Analyst is a professional who acts as a bridge between business stakeholders and technical teams to analyze business requirements and ensure that IT solutions meet organizational needs. They typically gather and document requirements, perform gap analyses, and help translate business processes into technical specifications. Mid level analysts have several years of experience, enabling them to handle moderately complex projects and guide junior analysts. They also often participate in testing solutions, training users, and supporting project implementation.

What are the key skills and qualifications needed to thrive as a mid level functional analyst?

To thrive as a Mid Level Functional Analyst, you need a solid understanding of business processes, requirements gathering, and data analysis, typically supported by a bachelor's degree in business, IT, or a related field. Proficiency in tools like Microsoft Excel, SQL, business process modeling software, and sometimes certifications such as CBAP or Agile methodologies are highly valuable. Strong communication, problem-solving, and critical thinking skills distinguish top performers in this role. These capabilities are essential for accurately translating business needs into technical solutions and ensuring successful project outcomes.

How does a mid level functional analyst typically collaborate with other departments during a project?

Mid Level Functional Analysts often serve as a bridge between business stakeholders and technical teams. They work closely with end-users to gather requirements, translate business needs into technical specifications, and ensure that solutions meet organizational goals. Regular collaboration with project managers, developers, and QA testers is essential to clarify requirements, address issues, and adapt to evolving project needs. This role requires strong communication skills and the ability to balance multiple perspectives to ensure successful project outcomes.

What is the difference between Mid Level Functional Analyst vs Junior Business Analyst?

AspectMid Level Functional AnalystJunior Business Analyst
Required CredentialsBachelor's degree, some certifications (e.g., CBAP)Bachelor's degree, entry-level certifications
Work EnvironmentCollaborates with cross-functional teams, analyzes systemsSupports project teams, gathers requirements
Employer & Industry UsageIT, finance, healthcare sectorsBusiness, consulting, technology sectors
Common Search & ComparisonMid Level Functional AnalystJunior Business Analyst

The Mid Level Functional Analyst typically has more experience and certifications, working on complex system analysis and requirements gathering. In contrast, the Junior Business Analyst is often entry-level, focusing on supporting projects and learning industry processes. Both roles are essential in project teams but differ mainly in experience and scope of responsibilities.

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Mid Level Functional Analyst jobs near you
Infographic showing various Mid Level Functional Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 89% Full Time, 6% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $101,741 per year, or $48.9 per hour.

Senior Functional Analyst

Zantech

Arlington, VA • On-site, Remote

Full-time

PTO

Posted 5 days ago

Job description

Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team!
Zantech is looking for a talented Senior Functional Analyst to contribute to the success of our upcoming Technical Infrastructure and Platform Support project for a Remote role based out of Arlington, VA.
The Senior Functional Analyst will play a crucial role in providing:
  • Defense Business Systems (DBS) Life Cycle Management, Acquisition, Sustainment, Maintenance and Technical Support
  • Functional Analyst Support

The Senior Functional Analyst supports the DLA Disposition Integration Web (DIW) Program by leading incident and service-management, owning tickets end-to-end in ServiceNow (Incident, Change Management, and Configuration/Release Management) from intake through customer closure, and applying solution engineering and code-level awareness to resolve complex, escalated issues. This role also mentors the Mid-Level Functional Analyst, helps triage and prioritize the current ticket backlog, and translates business and mission requirements into testable functional specifications across the DIW application suite (RTD Web, RTD Mobile Photo App, Compliance Suite, ETID, and related systems).
Impact: Provides senior-level ownership that drives down the open ticket backlog quickly while keeping DIW releases on schedule and mission-ready for DLA Disposition Services.
Responsibilities include, but will not be limited to:
  • Own assigned incidents end-to-end in ServiceNow: receive and log the ticket, research and troubleshoot, document findings, propose a resolution, coordinate with the tech team to implement it, test the fix, support deployment, and follow up with the customer to confirm resolution and close the ticket
  • Manage tickets across ServiceNow's Incident, Change Management, and Configuration/Release Management modules
  • Lead investigation and solution engineering on complex or escalated tickets, applying awareness of the underlying application code and logic
  • Help triage and prioritize the existing ticket backlog and drive measurable reduction in open tickets
  • Mentor and provide technical direction to the Mid-Level Functional Analyst on ticket investigations and tasks
  • Analyze user needs to determine functional and cross-functional requirements; perform functional allocation and identify resources required for each task
  • Participate in WBS/POA&M development and execution; meet or exceed assigned completion dates unless a deviation is approved by the DLA Government project manager
  • Perform initial component/module testing and implementation, upgrade and enhancement testing, and capacity, interface, and site expansion testing prior to go-live
  • Perform performance, regression, stress, and integration testing; document and report results as required by the PMO
  • Develop Test Plans based on the test environment, mapped to government-approved Functional Specifications, covering positive and negative conditions, error handling, and performance stress testing
  • Assist the Government in updating and maintaining Functional Specifications (FS) using Agency documentation templates and standard naming conventions
  • Assist the Government PMO with Configuration Management: planning, documenting, implementing, executing, and monitoring CM processes, and support Configuration Control Boards (CCBs)
  • Gather functional, technical, and interface requirements and ensure requirement changes are reflected in final design documentation
  • Support cost estimating processes by verifying and analyzing customer requirement requests
  • Recommend application performance improvements
  • Coordinate with system/database administrators to resolve production and sustainment operational issues; respond to production issues and assist in initiating recovery or restart of services

Required Experience or Knowledge of the following technologies/functions:
  • 8+ years of relevant functional/business analysis and IT service management experience, including incident/problem management and solution engineering.
  • Skills Required:
    • Ownership of the full incident/ticket lifecycle in ServiceNow: intake, research and troubleshooting, documentation, proposed resolution, coordination with the tech team, testing, deployment support, and customer follow-up/closure
    • ServiceNow ticket management across Incident, Change Management, and Configuration/Release Management modules
    • Root-cause investigation of user-reported functionality issues, with strong troubleshooting technique
    • Solution engineering, with working awareness of the underlying application/code logic to inform tech-team handoffs
    • Ability to triage and prioritize a backlog of open tickets and drive them to closure
    • Ability to lead and mentor a mid-level analyst on complex or escalated investigations
    • Work Breakdown Structure (WBS) / POA&M development, tracking, and on-time execution
    • Software testing: component/module, upgrade and enhancement, capacity, interface, performance, regression, stress, and integration testing
    • Test Plan development mapped to government-approved Functional Specifications, including positive/negative conditions and error handling
    • Functional Specifications (FS) documentation using Agency templates and standard naming conventions
    • Configuration Management support, including CM planning documentation and participation in Configuration Control Boards (CCBs)
    • Requirements gathering (functional, technical, interface) and design documentation traceability
    • Cost estimating support: verifying and analyzing customer requirement requests
    • Strong written and verbal communication with Government PMO stakeholders and end users

Required Education/Certifications:
  • Education Required:
    • Bachelor's degree (BA/BS) with 8+ years of relevant experience
  • Education Preferred:
  • Bachelor's degree in Business Administration, Information Systems, or a related field
    • ITIL 4 Foundation or higher
  • ServiceNow Certified System Administrator (CSA)
  • CBAP (Certified Business Analysis Professional)
  • Certifications Required:
    • None specified
  • Certifications Preferred:

Required Security Clearance:
  • US Citizenship and the ability to obtain and maintain an active Secret or higher clearance, per contract requirements.

"Outstanding Performance...Always!"
Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!

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