Patient Engagement Specialist /Medical Office Assistant
Island Psychiatry is seeking a
compassionate, organized professional to join our team as a
Patient Engagement Specialist.
This role is ideal for someone who enjoys helping people and supporting the day-to-day administrative needs of a busy mental health office. In many cases, you will be the
first person patients speak with, helping guide them through scheduling, questions, and communication with the office.
Island Psychiatry is a leading outpatient psychiatric practice on Long Island, serving patients across the region with thoughtful, patient-centered care.
Our practice operates offices in the
Port Jefferson and Huntington areas.
To learn more about us:
www.islandpsychiatry.com
Position Overview
This position sits at the
intersection of patient support and practice operations.
Responsibilities
- Serve as a primary contact for patients by phone, email, and text
- Help patients navigate scheduling and communication with providers
- Assist with patient reception
- Submit superbills and assist with insurance documentation
- Relay patient messages to providers with discretion
- Maintain accurate records across practice systems
- Help troubleshoot scheduling and operational issues
- Assist in maintaining the smooth daily flow of the practice
What We're Looking For
- Excellent communication and professional phone presence
- Highly organized and detail-oriented
- Strong computer skills and comfort managing multiple software systems
- Ability to multitask and problem solve independently
- Students studying or interested in mental health, psychology, social work, counseling, psychiatry, pre-med, or related fields are especially encouraged to apply. No prior experience is required. This is a great opportunity to gain hands-on experience in a mental health office and work alongside clinicians
Experience in administration and/or
healthcare or mental health settings is helpful but not required.
Spanish-speaking candidates are a plus.
Schedule
Both
Full-Time (30+ hours) and
Part-Time (16-20 hours) positions available.
Flexible scheduling
Monday through Saturday
Some evening availability required
Compensation
$22 per hour to start, increase in compensation to $24 per hour after 90 days and completion of probationary period.
Paid Time Off: Full-time employees (30+ hours a week) will receive 1 week of vacation and 1 week of sick annually.
Why This Role Matters
This position helps patients feel supported and helps the office stay organized day to day.It's a great fit for someone who wants meaningful experience in a mental health setting.