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Medical Appointment Clerk Jobs (NOW HIRING)

Animal Care Center

Appointment Clerk

Springfield, MO · On-site

$25K/yr

Appointment Clerk Appointment clerk duties will include: * Answering phones. * Taking detailed ... Requirements: * Previous veterinary or medical office experience is preferred, but not required.

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How much do medical appointment clerk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for medical appointment clerk in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $15.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by medical appointment clerks and how can they be managed?

Medical Appointment Clerks often face challenges such as handling high call volumes, managing last-minute schedule changes, and addressing patient concerns with empathy and efficiency. Staying organized, using scheduling software effectively, and maintaining clear communication with healthcare providers are key ways to manage these challenges. Team collaboration is important, as clerks frequently coordinate with nurses, doctors, and administrative staff to ensure appointments run smoothly and patient needs are met promptly.

What is the difference between Medical Appointment Clerk vs Medical Receptionist?

AspectMedical Appointment ClerkMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in medical office proceduresHigh school diploma; often similar certifications in medical office administration
Work EnvironmentClinics, hospitals, healthcare officesClinics, hospitals, healthcare offices
Job ResponsibilitiesScheduling appointments, managing patient records, answering phonesGreeting patients, scheduling, handling administrative tasks, managing patient flow
Common Search TermsMedical Appointment Clerk duties, Medical Appointment Clerk job descriptionMedical Receptionist duties, Medical Receptionist job description

Both roles involve scheduling and administrative tasks in healthcare settings, but Medical Appointment Clerks primarily focus on managing appointment schedules and patient records, while Medical Receptionists handle front-desk duties like greeting patients and managing patient flow. The roles often overlap, but the Appointment Clerk is more specialized in scheduling and record management.

What are the key skills and qualifications needed to thrive as a medical appointment clerk?

To thrive as a Medical Appointment Clerk, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with scheduling software, electronic health record (EHR) systems, and basic office equipment is typically required. Excellent communication, customer service, and problem-solving abilities help you interact effectively with patients and healthcare staff. These skills are vital for ensuring efficient scheduling, minimizing errors, and providing a positive patient experience.

What does a medical appointment clerk do?

A Medical Appointment Clerk is responsible for scheduling and managing patient appointments in a healthcare facility. They answer phone calls, verify patient information, coordinate with medical staff, and ensure that appointments are booked efficiently. Their role helps maintain smooth operations in clinics or hospitals by reducing scheduling conflicts and ensuring patients receive timely care. Additionally, they may handle administrative tasks such as updating patient records and processing referrals.
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Medical Appointment Clerk jobs near you
Infographic showing various Medical Appointment Clerk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,965 per year, or $16.3 per hour.

Medical Appointment Clerk (Honolulu)

CABAN RESOURCES, LLC

Joint Base Pearl Habor Hickam, HI • On-site

Full-time

Re-posted 20 days ago

Job description

Medical Appointment Clerk
SUMMARY: Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.
  1. QUALIFICATIONS:

1.1. Mandatory knowledge and skills.
1.1.1. A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
1.1.2. Clearly speak and understand the English language.
1.1.3. Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
1.1.4. Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
1.2. Education. High school diploma or General Educational Development (GED) equivalency.
1.3. Experience. At least 6 months of experience in medical office scheduling.
1.4. Work Environment/Physical Requirements. The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.
  1. UNIQUE MILITARY HEALTH CARE DYDTEMD/PROCEDURES:

2.1. Armed Forces Health Longitudinal Technology Application (AHLTA)
2.2. Composite Health Care systems (CHCS) and/or MHS GENESIS
2.3. Defense Enrollment Eligibility Reporting System (DEERS)
  1. PERFORMANCE OUTCOMES:

3.1. Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
3.2. Maintains appointment schedules using a Government computer system (Composite HealthCare
Systems (CHCS), AHLTA or MHS GENESIS.
3.3. Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
May be required to register patients not already in computer system, such as newborns.
3.4. Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
3.5. Validates basic patient demographic information prior to booking appointments for patients. Makes
required updates.
3.6. Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities.
Provides patients with specific visit instruction.
3.7. Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
3.8. May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
3.9. Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.
3.10. If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.

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