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Mediation Conflict Resolution Jobs (NOW HIRING)

University of Rochester

Mediator

Wallis, TX · On-site

$77K - $116K/yr

... mediation, restorative practices, conflict resolution, organizational development, or employee relations (ideally in academic or institutional settings) required. * Or equivalent combination of ...

University of Rochester

Mediator

Wallis, TX · On-site

$77K - $116K/yr

... mediation, restorative practices, conflict resolution, organizational development, or employee relations (ideally in academic or institutional settings) required. * Or equivalent combination of ...

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How much do mediation conflict resolution jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for mediation conflict resolution in the United States is $26.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.64 per hour, depending on experience, location, and employer.

What is a mediation conflict resolution?

A Mediation Conflict Resolution job involves facilitating discussions between parties in conflict to help them reach a mutually acceptable agreement. Mediators remain neutral, guide communication, and encourage problem-solving without imposing decisions. These professionals work in various settings, including legal disputes, workplace conflicts, and community disagreements. Effective mediators rely on active listening, negotiation skills, and conflict resolution techniques to assist parties in resolving their issues constructively.

What are the most common challenges faced in mediation conflict resolution roles?

Professionals in Mediation Conflict Resolution often encounter challenges such as managing highly emotional parties, navigating deeply entrenched disputes, and maintaining impartiality throughout the process. They may also face tight deadlines or pressure to resolve complex issues swiftly while ensuring all parties feel heard and respected. To succeed in this position, mediators must strike a balance between being empathetic and maintaining authority, often working independently but sometimes collaborating with legal experts, HR professionals, or management teams. These challenges make the role dynamic and rewarding for those who thrive on helping others navigate conflict constructively.

What are the key skills and qualifications needed to thrive in mediation conflict resolution, and why are they important?

To excel in Mediation Conflict Resolution, you need a strong background in negotiation, impartial facilitation, and communication, often supported by relevant certifications such as mediation training or a degree in conflict resolution. Familiarity with case management software, video conferencing tools, and adherence to legal and ethical standards is highly beneficial. Strong active listening skills, emotional intelligence, and the ability to remain neutral help professionals build trust and effectively guide parties toward resolution. These capabilities are crucial for creating a safe, productive environment where disputing parties can reach mutually agreeable solutions.

How to become a mediation conflict resolution mediator?

To become a mediation conflict resolution mediator, individuals typically complete specialized training or certification programs in mediation and conflict resolution, which may be offered by professional organizations or educational institutions. Gaining experience through internships or volunteer work and developing strong communication, negotiation, and impartiality skills are also important steps in establishing a career as a mediator.

What jobs can you get with a mediation conflict resolution degree?

A mediation conflict resolution degree prepares individuals for roles such as mediators, conflict resolution specialists, arbitrators, and dispute resolution consultants. These jobs involve facilitating negotiations, resolving disputes in legal, corporate, or community settings, often requiring strong communication, negotiation skills, and sometimes certification or licensing. Career opportunities exist in law firms, government agencies, non-profit organizations, and private consulting firms.
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Mediation Conflict Resolution jobs near you
Infographic showing various Mediation Conflict Resolution job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $55,845 per year, or $26.8 per hour.

Centralized Intake Specialist

Child and Family Services

Buffalo, NY • On-site

$17.25 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Key responsibilities

  • Serve as the first point of contact for all CMC inquiries and court referrals via phone or email.

  • Communicate with persons to provide information, screen for family violence and/or unique needs, and assign or transfer cases to appropriate CMC staff.

  • Enter case updates into the case management system, manage communication, and generate reports as needed.

Job description

Program Summary:
Child + Family Services (C+FS) fosters safe and healthy environments for children and families in local homes, schools, workplaces, and communities. C+FS' Community Mediation Center (CMC) gives people an opportunity to find peaceful, meaningful and empowering ways to resolve disagreements through conversation. We train and support a community of professional staff and skilled volunteers to help people talk about the things that matter to them; promote understanding and active listening; build a safer community. For more than 40 years, CMC has provided dispute resolution services as an alternative to formal court proceedings. CMC is part of the New York State Unified Court System's network of Community Dispute Resolution Centers
Description:
The intake specialist position is well suited for someone who is organized, detail oriented and enjoys interacting with and helping others. The Intake Specialist will serve as the first point of contact for all CMC inquiries and court referrals via phone or email. The Intake Specialist's primary focus is to communicate with persons and guide them to the correct services by providing information, screening for family violence and/or unique needs, and assigning and transferring cases to appropriate CMC staff. Once transferred, ongoing communication with Program Associates (case managers) will be required through case transfer and/or closure. Throughout process, the Intake Specialist will be expected to enter case updates into case management system as well as provide reports as needed. Extensive training and support will be provided, including basic mediation, conflict coaching, and restorative practices training.
Responsibilities:
  • Retrieve and manage all voicemails and 'mediate' emails and work with CMC staff who develop and manage cases;
  • Retain and file communication according to systematic process and procedures;
  • Enter all community and small claims referred cases into the case management system and assign them to appropriate staff;
  • Refer callers who are not appropriate for CMC services to relevant C+FS resources and/or to resources offered throughout the WNY community;
  • Conduct Domestic Violence/IPV screenings, referrals, and linkage to advocates or legal services when appropriate;
  • Respond to basic information inquiries from current clients;
  • Work alongside other operations staff to ensure efficiency in service-provision;
  • Identify potential problems and points of friction and help find solutions;
  • Identify opportunities to expand or shift course based on community needs;
  • Utilize electronic case management system to prepare regular reports;
  • Work collaboratively with a focus on teamwork across all CMC initiatives;
  • Attend and participate in regular CMC and agency meetings;
  • Attend professional development trainings as required;
  • Incorporate the agency mission, values and philosophy in decisions, behaviors and actions; and
  • Model and practice sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions and in accordance with trauma informed practices

Our ideal candidate:
  • Believes that
    • Collaborative, community relationships can affect positive, systemic change
    • Diversity in ideas and in people fosters an atmosphere of equity and inclusion
    • Those involved in court or the juvenile justice system should be provided the opportunity to have a voice and a choice in developing solutions to address their needs;
  • Is well versed in all CMC services and help clients navigate to the service that most aligns with their needs and goals;
  • Has completed basic mediation/conflict coaching/ and restorative practices trainings and apprenticeships and has experience as a mediator, conflict coach, or other neutral;
  • Experience in working with a Community Dispute Resolution Center;

Minimum Requirements:
  • Associate's Degree and at least 2 years' experience in similar role or associate's degree and 2 to 3 years' experience in providing direct support in a human service organization;
  • Possess and maintain knowledge of community, legal services, and internal agency program resources (strongly preferred).
  • Excellent interpersonal engagement skills and can put people at ease quickly
  • Demonstrates problem solving and conflict resolution skills in both organizational and interpersonal matters;
  • Maintains positive working relationships with program staff and others within the agency.
  • Possesses a commitment to client-centered decision making and confidentiality;
  • Demonstrates initiative and serves as a role model within the program;
  • Is proficient in Microsoft Office programs and Teams, demonstrates a commitment to data integrity, and maintains accuracy and attention to detail in the utilization of caseload management system.
  • Good judgement in setting priorities, fulfilling responsibilities, and organizing workload, proved through education or experience;
  • Flexible in ability to work independently within a team-based environment, and be wiling to adapt responsibilities according to program needs;

This position is fully in person 35 hours per week. 9:00am - 4:30pm Monday through Friday at the TriMain location in Buffalo, NY
Competitive Pay Range of $24-26 hourly based on experience
CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment.
  • Paid Time Off (PTO)
    -20 PTO Days (25 Days After Five Years of Employment)
    -14 Paid Holidays (includes 2 flex holidays)
    - Bereavement: Four Paid Days
    - Paid Jury Duty
  • Employer Paid Life Insurance
  • Medical, Two Plan Options
  • Dental, Two Plan Options
  • Vision Insurance
  • Wellness Program and Incentives
  • Health Savings Account (HSA) and Quarterly Employer-Contributions
  • Healthcare Flexible Spending Account (FSA)
  • Dependent Care FSA
  • Employee Referral Bonus
  • Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
  • 403(b) Right Away and Employer-Contributions After Two Years (1000 hours each year)

Child & Family Services is an Equal Opportunity Employer:
Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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