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Mediation Conflict Resolution Jobs (NOW HIRING)

County of Blair

Custody Mediation Officer

Hollidaysburg, PA · On-site

$165/day

The custody mediation officer facilitates custody mediation sessions between parents and guardians ... conflict resolution and negotiation abilities; familiarity with custody laws and procedures in ...

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How much do mediation conflict resolution jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for mediation conflict resolution in the United States is $26.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.64 per hour, depending on experience, location, and employer.

What is a Mediation Conflict Resolution job?

A Mediation Conflict Resolution job involves facilitating discussions between parties in conflict to help them reach a mutually acceptable agreement. Mediators remain neutral, guide communication, and encourage problem-solving without imposing decisions. These professionals work in various settings, including legal disputes, workplace conflicts, and community disagreements. Effective mediators rely on active listening, negotiation skills, and conflict resolution techniques to assist parties in resolving their issues constructively.

What are the key skills and qualifications needed to thrive in the Mediation Conflict Resolution position, and why are they important?

To excel in Mediation Conflict Resolution, you need a strong background in negotiation, impartial facilitation, and communication, often supported by relevant certifications such as mediation training or a degree in conflict resolution. Familiarity with case management software, video conferencing tools, and adherence to legal and ethical standards is highly beneficial. Strong active listening skills, emotional intelligence, and the ability to remain neutral help professionals build trust and effectively guide parties toward resolution. These capabilities are crucial for creating a safe, productive environment where disputing parties can reach mutually agreeable solutions.

What are the most common challenges faced in Mediation Conflict Resolution roles?

Professionals in Mediation Conflict Resolution often encounter challenges such as managing highly emotional parties, navigating deeply entrenched disputes, and maintaining impartiality throughout the process. They may also face tight deadlines or pressure to resolve complex issues swiftly while ensuring all parties feel heard and respected. To succeed in this position, mediators must strike a balance between being empathetic and maintaining authority, often working independently but sometimes collaborating with legal experts, HR professionals, or management teams. These challenges make the role dynamic and rewarding for those who thrive on helping others navigate conflict constructively.

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Mediation Conflict Resolution jobs near you
Infographic showing various Mediation Conflict Resolution job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, and 20% Nights. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $55,845 per year, or $26.8 per hour.
Assistant Director - Employee Mediation

Assistant Director - Employee Mediation

Detroit Public Schools Community District

Detroit, MI • On-site

$81K - $111K/yr

Full-time

Posted 14 days ago

Detroit Public Schools rating

5.9

Company rating: 5.9 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

411th of 559 rated elementary and secondary schools

Job description

Job Description
Job Title
Position Title: Assistant Director, Employee Mediation
Location: Central Office, Office of Human Resources
Salary: $81,929 - $111,190
Reports to: Executive Director, Employee Relations
Bargaining Unit: N/A
Benefits Eligible: Yes
Telecommuting Eligibility: Eligible for telecommuting up to 40% (two days per week)
Position Summary:
The Assistant Director, Employee Mediation is responsible for leading and implementing dispute resolution and mediation services across the District. Under the supervision of the Executive Director, the Assistant Director, Professional Mediator serves as a neutral third party to facilitate the resolution of workplace conflicts involving employees. This role ensures alignment with District policies, collective bargaining agreements, and applicable federal, state, and local laws. The Assistant Director ¿ Professional Mediator develops systems, processes, and training to support proactive conflict resolution, maintain compliance, and promote a culture of collaboration and accountability across DPSCD.
Minimum Qualifications:
  • Bachelor's degree from an accredited institution in conflict resolution, human resources, law, education, public administration, social work, psychology, or a related field
  • Master's degree or Juris Doctor preferred
  • Minimum of 3-5 years of demonstrated, progressively responsible experience in conflict resolution, mediation, labor relations, employee relations, or dispute resolution

Essential Functions:
  • Implement a standardized mediation and conflict resolution process aligned to District policies and expected timelines.
  • Conduct mediations in a fair, impartial, and professional manner to resolve workplace disputes.
  • Assess complaints, gather relevant documentation, and facilitate structured resolution processes.
  • Prepare mediation summaries, agreements, and required documentation in compliance with District protocols.
  • Provide consultation and coaching to principals, administrators, and staff regarding conflict resolution strategies.
  • Participate in grievance processes, hearings, arbitrations, and investigations as required.
  • Develop and deliver professional learning and training on mediation, conflict prevention, and effective communication.
  • Design and maintain systems for tracking cases, analyzing data, and generating reports aligned with District goals.
  • Identify trends and recommend systemic improvements to prevent recurring conflicts.
  • Train and educate the workforce on conflict management and resolution.
  • Collaborate with Human Resources, Labor Relations, Legal, and school leadership to ensure consistency of practice.
  • Support implementation of restorative practices and proactive conflict resolution strategies across the District.
  • Model strong judgment, professionalism, and ethical standards in all interactions.
  • Maintain confidential records in accordance with federal, state, and District requirements.
  • Supervise, coach, and evaluate assigned staff, if applicable.
  • Fulfill other duties as assigned.

    • Security Clearance:
    Internal Applicants: Current DPSCD employees may not be required to submit to a new background check unless the position requires additional clearance.
    External Applicants: In alignment with Michigan law, all external candidates selected for hire must successfully complete a criminal background check.
    Method of Application:
    Applicants must apply through the Detroit Public Schools Community District online application system. Only applications submitted online will be considered. A resume is required for consideration. Successful candidates must submit official transcripts at the time of hire.
    DPSCD does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, disability, age, religion, height, weight, citizenship, marital or family status, military status, ancestry, genetic information, or any other legally protected category in its programs and activities, including employment opportunities.

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