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Mail Inserter Jobs in Massachusetts (NOW HIRING)

Bell and Howell

Field Service Technician

New Bedford, MA · On-site

$24.18/hr

... mail production, ecommerce and manufacturing - all backed by the best service in the industry ... inserting and sorting machines, credit card attaching and processing systems, robotics and any ...

Bell and Howell

Field Service Technician

Boston, MA · On-site

... mail production, ecommerce and manufacturing - all backed by the best service in the industry ... inserting and sorting machines, credit card attaching and processing systems, robotics and any ...

New

Armada Ltd

Credentialing Specialists

Boston, MA · On-site

... shall mail SmartID Cards to Light Activation Kit Operators Applicant Communications regarding ... inserts, and other ID Media duties as directed by ICAM Credentialing Specialists shall perform IRS ...

Mass General Brigham

Practice Assistant II

Brookline, MA · On-site

$17.71 - $24.94/hr

Insert Department** Schedule: Days/Hours/Hybrid/Onsite Compensation: The pay rate for this position ... mail and faxes and prepare routine correspondence. • Collect patient co-payments as needed. • ...

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Mail Inserter information

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How much do mail inserter jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for mail inserter in Massachusetts is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.78 per hour, depending on experience, location, and employer.

What is a mail inserter?

Mail inserters are machines or professionals responsible for automatically or manually placing documents, letters, or promotional materials into envelopes for mailing. In a workplace, a mail inserter typically operates specialized equipment that folds, stuffs, and seals mail pieces efficiently. This role is essential in industries that handle large volumes of outgoing mail, such as direct mail companies, banks, and utilities. Mail inserters ensure that batches of mail are assembled accurately and prepared for timely distribution.

What are the duties and responsibilities of a mail inserter?

As a mail inserter, your responsibilities are to set up, operate, and troubleshoot mail sorting machines and other sorting equipment. You must calibrate the devices to handle different types of mail, such as bank statements, checks, and invoices. During the operation, you make routine inspections of the equipment to ensure that there are no quality control issues or mechanical problems with the setup. In addition to working on the machines, you perform clerical duties and document your daily work.

What are the key skills and qualifications needed to thrive as a mail inserter?

To thrive as a Mail Inserter, you need strong attention to detail, manual dexterity, and basic literacy skills, often supported by a high school diploma or equivalent. Familiarity with automated mail insertion machines, postage meters, and quality control systems is typically required. Reliability, time management, and the ability to work efficiently both independently and as part of a team are valuable soft skills in this role. These qualities ensure accuracy, productivity, and the timely processing of large volumes of mail for organizational success.

What are some common challenges faced by mail inserters, and how can they be managed effectively?

Mail Inserters often work in fast-paced environments where maintaining high accuracy and meeting daily output quotas can be challenging. Common issues include machine jams, sorting errors, and handling a variety of mail sizes or materials. Staying organized, performing regular equipment checks, and following standard operating procedures help minimize errors and downtime. Collaborating closely with supervisors and maintenance teams also ensures smooth workflow and quick resolution of technical problems.

What is the difference between Mail Inserter vs Mail Machine Operator?

AspectMail InserterMail Machine Operator
CredentialsHigh school diploma or equivalent; training on specific inserter modelsHigh school diploma or equivalent; certification may be preferred
Work EnvironmentManufacturing or mailing facility, often standing for long periodsMailroom or production area, operating mailing machines
Job DutiesLoading, operating, and maintaining mail inserters to assemble mail piecesOperating, troubleshooting, and maintaining mailing machines

The Mail Inserter and Mail Machine Operator roles are closely related, both working in mailing or production facilities. The main difference lies in the equipment used: Mail Inserters focus on operating specific inserter machines to assemble mail, while Mail Machine Operators handle a broader range of mailing equipment. Both roles require similar skills and certifications, but their daily tasks and equipment focus differ slightly.

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Mail Inserter jobs near you
Infographic showing various Mail Inserter job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $38,409 per year, or $18.5 per hour.

Field Service Technician

Bell and Howell

New Bedford, MA • On-site

$24.18/hr

Full-time

Posted 7 days ago

Bell And Howell rating

7.0

Company rating: 7.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

118th of 159 rated electronics manufacturers

Job description

About Bell and Howell
Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.
Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.
Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing - all backed by the best service in the industry.
Location: New Bedford, MA
Hourly Range: 23-30/hr.
Summary:
The Field Customer Service Engineer serves as primary customer contact on technical and service-related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our highly rated service training department. This job may include any aspect of field support, including electrical/electronics, hardware, software, PC's, and networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Determines most cost-effective repair/resolution to minimize customer downtime.
Note: This is not an IT role. The position requires hands-on electrical and mechanical troubleshooting with experience using Digital Multi Meter (DMM) and more.
Duties and Responsibilities:
  • Primary responsibility will be to install, troubleshoot and repair a variety of industrial products that include, but are not limited to; printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and any other applicable third-party accessories attached as part of the system.
  • Schedule and perform regular predictive/preventive maintenance inspections on equipment.
  • Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
  • Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
  • Act as a liaison between the customer and other departments/functions of the company.
  • May need to provide an "on call" level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals.

Supervisory Responsibilities: N/A
Competencies (Skills, Knowledge and Abilities):
  • Requires understanding of computer program functionality and software troubleshooting skills.
  • Strong interpersonal/customer relation skills.
  • Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with effective proactive communication.
  • Ability to effectively resolve conflict internally and externally.
  • Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment.
  • Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.
  • Strong analytical, problem-solving, quantitative, and time management skills.
  • Ability to communicate effectively both orally and in writing.
  • Ability to understand, remember and follow verbal and written instructions.
  • Ability to work as an integral part of a team.
  • Ability to read and understand written procedures and diagrams for assembly and test.
  • Ability to develop and implement solutions to assembly problem.
  • Ability to maintain regular attendance and be punctual.

Education and Experience:
  • High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience.
  • Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skills
  • Associate degree preferred.

Travel:
This position requires minimal travel in the United States and Canada for training and other requirements. For field only, local travel time could be greater than 50%.
Physical Requirements:
  • Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc.
  • Requires lifting to waist seventy (70) pounds.
  • Requires walking and standing; using hands to feel objects; reaching; and requires balance.
  • Requires bending, stooping, kneeling, crouching and/or crawling for periods of time.
  • Ability to work in a loud environment.
  • Ability to work in small, cramped areas.
  • Ability to work in elevated environment up to twenty (20) feet.
  • Work is performed in a controlled office, retail, and manufacturing environment; noise within acceptable safety levels; paper dust prevalent; cleaners and solvents used to clean machines; machines contain moving parts.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual's qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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