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Library Customer Service Assistant Jobs in Wisconsin

City of Appleton

Library Clerk (Half-Time)

Appleton, WI · On-site

$18.08 - $21.70/hr

Work is supervised by the Public Services Supervisor and a Public Services Assistant Supervisor ... Examples of Duties ESSENTIAL JOB FUNCTIONS Provide courteous and efficient customer service at a ...

GovernmentJobs.com

Library Clerk (Half-Time)

Appleton, WI · On-site

$14 - $18/hr

Library Clerk (Half-Time) The Appleton Public Library, the Wisconsin Library of the Year for 2025 ... Services Assistant Supervisor. Essential Job Functions * Provide courteous and efficient customer ...

City of River Falls, WI

Library Page

River Falls, WI · On-site

$12.50/hr

Library 140 Union Street River Falls, WI Job Type: Part-Time Reg (less than 20 hrs) No Benefits Job ... assist with keeping the collection organized. Patron Services and Customer Support * Provide ...

City of River Falls, WI

Library Page

River Falls, WI · On-site

$12.50/hr

Library 140 Union Street River Falls, WI Job Type: Part-Time Reg (less than 20 hrs) No Benefits Job ... assist with keeping the collection organized. Patron Services and Customer Support * Provide ...

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Library Customer Service Assistant information

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$11

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$28

How much do library customer service assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for library customer service assistant in Wisconsin is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $23.03 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Wisconsin? For Library Customer Service Assistant jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Wisconsin look for? The top searched job categories for Library Customer Service Assistant jobs in Wisconsin are:
What cities in Wisconsin are hiring for Library Customer Service Assistant jobs? Cities in Wisconsin with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,041 per year, or $20.2 per hour.

Library Clerk (Half-Time)

City of Appleton

Appleton, WI • On-site

$18.08 - $21.70/hr

Part-time

Posted 16 days ago

Job description

Job Description The Appleton Public Library, the Wisconsin Library of the Year for 2025, is seeking a Library Clerk (Half-Time) to join our dynamic team. The City of Appleton is seeking a Library Clerk (Half-Time). This is a non-exempt benefited position that involves working at a public service desk providing library services related to lending library materials, as well as performing off-desk tasks.

Work is supervised by the Public Services Supervisor and a Public Services Assistant Supervisor. Examples of Duties ESSENTIAL JOB FUNCTIONS Provide courteous and efficient customer service at a service desk: Checkout library materials, register patrons, handle routine questions Accurately communicate library policies and procedures to the public Computer data entry and database maintenance through the library automation system Provide directional assistance Provide basic computer and printing help Answer telephone calls from public or route appropriately Collect fines and fees, accurately key such transactions into a cash register Check in and sort materials; accurately route or mail items owned/requested by other libraries Magnetize/demagnetize materials Monitor security gates Check shelves for materials prior to billing, claimed returned, etc. Maintains regular punctual and predictable attendance, works overtime and extra hours as required.

OTHER JOB FUNCTIONS Retrieve materials on reserve for patrons or other libraries and route them accordingly Prepare bills and overdues for mailing, distribute intra-office mail Call other local libraries/media stores to make them aware that their materials have been returned to the library Check email and internal internet sites to stay up-to-date on policies and procedures Typical Qualifications A high school diploma or any equivalent combination of experience and training which provides the following knowledge, abilities and skills: Knowledge of general library services and practices Good organizational skills, ability to sort materials in alphabetical and numerical order Tactful and courteous communication skills Computer skills: turning on/off, soft reboot, mouse, keyboarding, saving a file, email Ability to become proficient on library's circulation software, adapt to changes Ability to work in a fast-paced environment Ability to work as a team member, maintaining effective relationships with co-workers Ability to stand and walk for several hours at a time Ability to lift at least 30 lbs.; push a loaded book cart (200 lbs.) on carpeting Ability to read fine print (font sizes of 8 or larger) Ability to hear the library's security gate alarm, computer alerts, a normal speaking voice Ability to speak Spanish or Hmong would be beneficial but is not required Supplemental Information COMPETENCIES Communication Customer Focus Handling Difficult People Problem Solving Adaptability/Flexibility To learn more about these competencies click here.

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