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Library Customer Service Assistant Jobs in Wisconsin

Roehl Transport

Customer Service Assistant

Marshfield, WI · On-site

$17.25 - $23.75/hr

As a Customer Service Assistant with Roehl Transport, you play a key part in our mission of delivering "confidence and satisfaction" to our customers. In this position, you will: * Schedule pick-up ...

City of Sheboygan

Library Assistant

Sheboygan, WI

$45K - $58K/yr

This Library Assistant position is anticipated to work into the evening (until 8pm) and Saturdays ... Provides excellent customer service while working at reference desks. Interprets, explains, and ...

Cengage Learning

Engage with our public library customers to meet or exceed your sales targets * Identify and ... services that equip students with the skills and competencies needed to be job ready. For more than ...

City of Stoughton

Library Substitute

Stoughton, WI · On-site

$15.38/hr

SUMMARY OF JOB To provide public service at the Adult, Children's, or Circulation desks on an as ... Direct the work of shelvers. Assist and train library users in the use of library technology such ...

Minuteman Press West Bend

Be Seen First

Customer Service/Production Assistant

West Bend, WI · On-site

$17 - $17.50/hr

West Bend, WI 53095 Customer Service / Production Assistant Status: Part-time or Full-time Pay: Pay $17.00 - $17.50 per hour based on experience Schedule: Monday - Friday, 8:00am - 5:00pm May also ...

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How much do library customer service assistant jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for library customer service assistant in Wisconsin is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $23.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Wisconsin? For Library Customer Service Assistant jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Wisconsin look for? The top searched job categories for Library Customer Service Assistant jobs in Wisconsin are:
What cities in Wisconsin are hiring for Library Customer Service Assistant jobs? Cities in Wisconsin with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Wisconsin as of June 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Temporary. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $42,041 per year, or $20.2 per hour.

Library Maintenance Worker - Central Library

Brown County

Green Bay, WI • On-site

$18.70/hr

Full-time

Posted 8 days ago

Brown County (Wisconsin) rating

7.2

Company rating: 7.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

465th of 646 rated public administrative organizations

Job description

Job Summary All applicants must submit BOTH a resume and a cover letter to be considered. Library Maintenance Workers perform interior and exterior maintenance and cleaning tasks to provide a clean, safe, comfortable, productive environment for Library customers and staff members. Typical Schedule: Mondays - Fridays: 6:00 am - 2:00 pm (Hours are somewhat negotiable) Location: Central Library, with travel and assignment to other Brown County Library branches as needed Essential Duties 1.

Clean and provide general upkeep of Library buildings, inside and outside a. Clean interior facilities, including: Vacuum, shampooing and cleaning carpets Stripping, cleaning and waxing floors Cleaning furniture, ceilings and walls Sanitizing restrooms b. Change lamps, clean and repair fixtures as needed c.

Maintain exterior grounds by raking, mowing, pruning, watering and removing snow d. Wash the interior and exterior of Library buildings e. Remove garbage and recycling f.

Maintain and perform minor repair on equipment and furniture such as snow blowers, mowers, air conditioners, furniture, and shelving g. Provides support to other library staff members in monitoring and correcting problem customer behavior h. Set up and/or deliver furniture, supplies and equipment for library events and programs i.

Perform special projects as necessary (such as assembling furniture, scaffolding, unclogging sewer systems, painting, etc.) 2. Perform office work regarding maintenance a. Maintain documentation as required b

Comply with all safety and quality assurance standards and procedures 3. Support the mission and strategic goals of the Library a. Assist Library customers locating library departments, meeting spaces and events b.

Assist Library customers and staff connecting and troubleshooting audio/visual connections and setups. c. Perform other related duties as needed or assigned Minimum Qualifications Required Education and Experience: High School Diploma, plus three years of experience in general custodial work; or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities.

Licenses and Certifications: Valid Wisconsin Driver's License Knowledge, Skills & Abilities Demonstrate proficient knowledge of methods, materials and equipment used in general housekeeping and maintenance Demonstrate basic knowledge of library operations, services and materials Demonstrate knowledge of minor repair techniques for maintaining equipment Effectively operate various types of maintenance equipment Demonstrate knowledge of paint types and their applications Recognize and report safety issues and problems Demonstrate effective verbal and written communication skills Represent the Library in a responsible, professional, and trustworthy manner Establish and maintain cooperative and courteous working relationships with staff and diverse customer base Work independently with minimum supervision Appropriately multitask and prioritize Work efficiently while paying close attention to detail Follow detailed verbal and written instructions Perform repetitive, routine procedures Meet the flexible scheduling needs of the Library Adapt to changes in the work environment Demonstrate basic computer skills, including keyboarding, word processing and email. Effectively use general office equipment, including but not limited to computer, printer, photocopier, and telephone Brown County is an E-Verify employer. Click the links below for more information.

https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify%20Participation%20Poster(1).pdf https://www.browncountywi.gov/i/f/files/Human-Resources/IER%20Right%20to%20Work%20Poster.pdf

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