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Library Customer Service Assistant Jobs in Milwaukee, WI

Minuteman Press West Bend

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Customer Service/Production Assistant

West Bend, WI · On-site

$17 - $17.50/hr

West Bend, WI 53095 Customer Service / Production Assistant Status: Part-time or Full-time Pay: Pay $17.00 - $17.50 per hour based on experience Schedule: Monday - Friday, 8:00am - 5:00pm May also ...

Wisconsin

Library Desk Attendant

Kenosha, WI · On-site

$11/hr

Library Desk Attendants will provide customer service to any and all patrons entering the library ... Assist in the training of other student employees Other tasks assigned may include: Processing ...

Tesla

Service Assistant

Milwaukee, WI · On-site

$14.75 - $19.75/hr

We are seeking professional customer service experience and excellent verbal and written communication skills. If you are interested in contributing to an amazing customer experience, we want you to ...

Village of Germantown

Library Page I

Germantown, WI · On-site

$10.06/hr

Perform inventory as directed. Assist patrons with finding the location of library services. Perform other related duties and special projects as assigned. Typical Qualifications Must be at least 15 ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Milwaukee, WI

Library Customer Service Assistant information

See Milwaukee, WI salary details

$11

$19

$27

How much do library customer service assistant jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for library customer service assistant in Milwaukee, WI is $19.73, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.50 per hour, depending on experience, location, and employer.

Is Library Assistant customer service?

A Library Customer Service Assistant is responsible for helping library patrons find materials, answer questions, and provide information about library services. Customer service skills, such as communication and problem-solving, are essential in this role, which often involves interacting with visitors in person or over the phone. The position may also require familiarity with library management systems and a friendly, helpful attitude.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a Library Assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a Library Assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so applying for entry-level positions and highlighting any relevant volunteer work or customer service experience can improve your chances. Obtaining a high school diploma or equivalent is typically required, and familiarity with library systems or basic computer skills can be beneficial.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Assistant do?

A Library Customer Service Assistant helps patrons find and check out books and other materials, answers questions, and provides information about library services. They may also organize materials, assist with computer use, and handle administrative tasks. Good communication skills and familiarity with library catalog systems are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Milwaukee, WI? For Library Customer Service Assistant jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Milwaukee, WI look for? The top searched job categories for Library Customer Service Assistant jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for Library Customer Service Assistant jobs? Cities near Milwaukee, WI with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Milwaukee, WI as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,037 per year, or $19.7 per hour.
Library Assistant (part-time)

Library Assistant (part-time)

Milwaukee School of Engineering (MSOE)

Milwaukee, WI • On-site

Other

Posted 20 days ago

Job description

Milwaukee School of Engineering (MSOE) invites applications for a part-time Library Assistant to join our Library team. Under the supervision of the Director of the Library, the Library Assistant is part of a team that provides high quality, customer-responsive service in the MSOE library. All library personnel are part of the University's cross-functional Academic Success Team.
The primary responsibilities of this position are opening and/or closing, and supervision of the physical library in evenings and on weekends during the academic year. Additional duties include clerical tasks, circulation duties, data entry for library collections and research associated with the processing of donations and with weeding, book shipments, tasks associated with the library's digitization projects, providing assistance to librarians in the maintenance of collections as well as the library's website, and providing customer service and assistance, as well as special projects. Depending on education and experience, this position can also serve in the MSOE University Archives.
Schedule
Academic Year (mid-August through mid-May) - Onsite 20 hours per week, which includes evenings and weekends (Saturdays, Sundays, and evenings on Mondays, Tuesdays, Wednesdays, and Thursdays) shared with other Library staff. Ideally 1-2 hours per week during weekday 1st shift hours to accommodate team collaboration and projects. Work shifts may be temporarily adjusted (either short- or long-term) to meet library or MSOE operational needs. Flexibility for potential coverage is ideal.
Break Weeks (winter break and spring break) - 20 hours per week, Monday through Friday, within the hours of 8:00 a.m. to 4:30 p.m. Exact schedule for each position to be approved by the Director of the Library.
Our library schedule can be found here.
Essential Job Functions
Evening and Weekend Supervision of the MSOE Library During the Academic Year - Must be available for weekend and late evening work.
  • Oversee implementation of library policies and procedures. Conduct supervision rounds of the library.
  • Provide basic assistance to MSOE students, faculty, staff and other members of the MSOE Community in use of the library, including locating library materials, operating library equipment, and other tasks.
  • Supervise and provide support for student-workers on duty.
  • Perform all required opening and/or closing procedures on evening and weekend shifts, including the printing and posting of room schedules for the next day of operation.
  • Perform routine maintenance, upkeep, and troubleshooting on library equipment, including scanner/copier/printers, laptops, staplers, and other equipment.
  • Cover the front Circulation Desk as needed and perform full range of Circulation duties.
Library Circulation
  • Perform customer service duties associated with the library's Circulation function. The Circulation function provides checkout and check-in services for library customers, in addition to other activities.
Library Collections
  • Check in and process print serials.
  • Various collection management tasks (e.g., locating misplaced library materials, collections quality control activities).
Other Responsibilities and Duties
  • Donations
  • Weeding
  • Library Website Content Development
  • University Archives
  • Library E-Mail Account
  • LibCal Study Room Reservations
  • Other Duties as Assigned
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Qualifications
  • Bachelor's Degree preferred
  • Candidates with academic library work experience, archives experience OR a completed or in-progress graduate library degree are preferred.
  • Excellent interpersonal skills crucial to providing services to the public and working with others, including (but not limited to) flexibility, enthusiasm, confidentiality, attention to detail, team player approach, and open-mindedness.
  • Documented record of dependability.
  • Ability to work evenings and weekends required.
Skills and Abilities
  • Ability to manage detail, recognize and set priorities, meet deadlines, work quickly and accurately, follow instructions, and maintain confidentiality.
  • Planning and organizational skills.
  • Ability to work well independently.
  • Ability to effectively use initiative, problem-solving skills, critical thinking skills, and sound judgment, and to engage in effective decision-making.
  • Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before others. Ability to effectively communicate in both written and oral form.
  • Ability to use numbers to solve problems involving concrete variables in standardized situations.
  • Ability to apply commonsense understanding to carry out written or oral instructions.
  • Ability to learn technical skills.
  • Ability to use computer systems and associated library software to input and to retrieve data.
  • Ability to interact in a professional, respectful, constructive, and positive manner with students, staff, faculty, and colleagues.
  • Ability to read and to fluently use English. Ability to apply basic mathematical skills to understand and to use numbers, and to perform basic data entry and data analysis
Physical Demands
  • An individual performing the duties in this position is required to sit for the duration of most work shifts. However, standing, walking, reaching, lifting, and climbing library safety step ladders and library safety step stools are all regularly required.
  • An individual must be able to hear, to see, to speak, and to listen effectively with respect to others. Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, and ability to read materials in print and electronic format.
  • An individual performing this job must be able to use hands and fingers to handle, to feel, to operate, tools or controls, such as a computer keyboard, mouse, or other devices, as well as to perform repetitive motion using hands, wrists, and arms.
  • The carrying of library materials and equipment is required; individuals may be required to lift and to carry up to 50 pounds.
Work Environment
Work is primarily performed in a professional office associated with an academic library, with some work occurring throughout the library. Work can be fast paced with interruptions. Duties of this position are usually performed in an indoor environment, involving contact with library customers. Noise levels for this position range from quiet to moderate.
The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
It is the policy of MSOE to provide equal employment opportunity to all individuals regardless of their race, ethnicity, color, creed, religion, sex, age, national origin, physical or mental disability, military and veteran status, sexual orientation, gender identity, genetic characteristics, marital status or any other characteristic protected by local, state or federal law. This policy applies to all jobs at the University and to all the terms, benefits, and conditions of employment/enrollment.
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Job Code: 222

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