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Library Customer Service Assistant Jobs in Madison, WI

Madison College

Library Services Assistant

Madison, WI · On-site

$20.96 - $22.43/hr

The Library Services Assistant serve as an important point of contact for students and provide para ... Ability to provide effective customer service and resolve concerns, including helping students ...

BERGSTROM AUTO

Service Assistant

Middleton, WI · On-site

$17/hr

Service Assistant Bergstrom Chevrolet of Middleton At Bergstrom Automotive, we're proud to be ... Prior experience in customer service is a plus but not required. Our Commitment to You At Bergstrom ...

City of Middleton, WI

Library Page

Middleton, WI · On-site

$15.38/hr

Written and verbal communication skills, complemented by customer service and interpersonal skills ... Employee assistance Program to assist in the prevention, early identification, and resolution of ...

On-site Staffing Services

Be Seen First

Food Service Assistant

Madison, WI · On-site

$20/hr

Food Service Assistant (Seasonal) - Madison, WI On-Site Staffing Services is currently accepting ... Prepare and serve food in compliance with quality and safety standards to ensure customer ...

City of Middleton

Library Page

Middleton, WI · On-site

$15.38/hr

... customer service and interpersonal skills. Collaboration skills to effectively work with others ... library technology, and other relevant software applications Abilities Ability to perform work ...

Wisconsin

Food Service Assistant Advanced

Madison, WI · On-site

$17.75/hr

Demonstrate and role model exceptional customer service * Provide support and assist as needed in the implementation of plans and procedures in the event of an emergency Work Schedule: * Multiple ...

Hy-Vee, Inc.

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Sign on and off lottery machines, sell and redeem lottery tickets * Assist customers with dry ...

HyVee

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Sign on and off lottery machines, sell and redeem lottery tickets * Assist customers with dry ...

HyVee

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Sign on and off lottery machines, sell and redeem lottery tickets * Assist customers with dry ...

HyVee

Customer Service

Madison, WI · On-site

$16 - $22/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Sign on and off lottery machines, sell and redeem lottery tickets * Assist customers with dry ...

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Library Customer Service Assistant information

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How much do library customer service assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for library customer service assistant in Madison, WI is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $23.03 per hour, depending on experience, location, and employer.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What qualifications are needed to be a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may also prefer familiarity with library management systems or relevant certifications. Specific qualifications can vary by library or organization.

What are popular job titles related to Library Customer Service Assistant jobs in Madison, WI?

For Library Customer Service Assistant jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Madison, WI look for?

The top searched job categories for Library Customer Service Assistant jobs in Madison, WI are:

What cities near Madison, WI are hiring for Library Customer Service Assistant jobs?

Cities near Madison, WI with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,969 per year, or $20.2 per hour.

Library Services Assistant

Madison College

Madison, WI • On-site

$20.96 - $22.43/hr

Part-time

Posted 25 days ago

Key responsibilities

  • Assist students with access to physical and digital library resources, including circulation, checkouts, returns, and interlibrary loans.

  • Troubleshoot academic technology issues related to learning management systems, software, equipment, and videoconferencing tools to support student engagement.

  • Support outreach and engagement activities by helping with marketing, event planning, and promotional efforts to increase awareness of library services.

Job description

Current Madison College employees must apply to the internal career site by logging into Workday
Job Posting Date:
August 24, 2026
Application Deadline:
Salary Information:
$20.96 - $22.43
(For current employees, pay may not be restricted to the posted range and will be set in accordance with the Madison College Compensation Manual guidelines for internal salary placement.)
Department:
Student Help Desk - Libraries
Job Description:
Madison College is seeking a Library Services Assistant to support library services at Goodman South Campus locations. This position plays an important role in daily library operations by providing front-line, student-centered support to online and walk-in students, assisting with circulation, academic research, technology troubleshooting, wayfinding and access to digital and physical resources.
The Library Services Assistant serve as an important point of contact for students and provide para-professional support to librarians, Student Achievement Centers and special projects as needed. Success in this role requires strong communication skills, flexibility, proficiency with academic technologies and the ability to help students locate, navigate, evaluate and cite information resources.
In this role, the Library Services Assistant may work non-traditional hours, including evenings and weekends, and primarily provide coverage during evenings and other lower-traffic service periods to ensure students continue to have access to library and technology support when needed.
Position Details:
Schedule: This is a part-time position offering a 4-day work schedule, 20 hours per week, 42 weeks per year.
During the academic year, the required schedule includes:
  • Saturdays from 9:00 a.m. to 3:00 p.m.
  • Three evenings per week (Monday-Thursday), with shifts ending at 6:00 p.m.

During the summer, staff adjust their hours accordingly:
  • Monday-Thursday: 8:00 a.m.-4:30 p.m.
  • Friday: 9:00 a.m.-3:00 p.m.

Schedule can be flexible during operational hours; Staff work together to determine a schedule that provides the needed coverage while accommodating staff availability whenever possible. Extended hours until 6:30 or 7:00pm during the week before the fall and spring semesters.
Madison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the communities we serve, address challenges, and develop innovative solutions. Come be part of our great team!
This position will be open until filled with the first review date of August 23,2026 at 11:59 pm. After this date, the recruitment may close without further notice.
Required Documents (3):
  • Resume
  • Cover Letter
  • Response to Supplemental Question

Madison College serves students from many different cultures, and Spanish is a first language for many of our students. While Spanish-language proficiency is not required for this position, we are asking this question to better understand applicants' language abilities as one factor in our evaluation process.
Supplemental Question:
In one sentence, please select the option that best describes your Spanish-language proficiency:
  • I do not speak or understand Spanish.
  • I have basic Spanish proficiency (limited conversational ability).
  • I have intermediate Spanish proficiency (can communicate effectively in many workplace situations).
  • I am fluent in Spanish (can speak, read, and write proficiently).
  • Spanish is my native or primary language.

*Failure to include these documents by the first consideration date will result in the disqualification of your application.
Accountabilities:
  • Provides research and academic technology support to help students develop information and digital literacy skills.
  • Troubleshoots academic technology issues including access to and usage of learning management systems, student accounts, software, equipment, and videoconferencing tools to ensure students can effectively access systems and engage with coursework.
  • Assists with physical and digital resource access and circulation of library materials. Facilitates checkouts, returns, interlibrary loans, deliveries and equipment loans.
  • Ensures an accessible and supportive learning environment by upholding policies, resolving space usage concerns and maintaining availability of resources and equipment.
  • Supports outreach and engagement efforts by assisting with marketing, event planning and promotional materials to increase awareness of services and programs.
  • Collaborates on projects and quality improvement initiatives by contributing to planning, implementation and evaluation of efforts that enhance student support services.
  • Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Knowledge, Skills & Abilities:
  • Knowledge of academic library services, circulation procedures and reference best practices.
  • Knowledge of academic technologies (e.g. learning management systems, course software, library management systems and resources, productivity software, equipment, videoconferencing products)
  • Skill in gauging and developing information and digital literacy skills with users of varying abilities, backgrounds, and experience levels.
  • Knowledge of academic research methods and information literacy principles.
  • Skill in using library databases, digital resources and integrated library systems.
  • Ability to manage multiple processes, meet deadlines and maintain accuracy in a fast-paced environment.
  • Ability to provide effective customer service and resolve concerns, including helping students effectively connect with other college services and resources and referring appropriately.
  • Skill in engaging positively with all populations and communities, contributing to a safe and inclusive learning and work environment.
  • Skill in effectively and respectfully communicating with others.

Minimum Requirements:
Education:
  • Associates degree or equivalent relevant work experience. *Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.

Work Experience:
  • 0-2 years of relevant professional work experience.

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.
If you are experiencing application issues, please contact us at the Talent Acquisition email Talent@madisoncollege.edu or HR hotline (608) 246-6900.
To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.
Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Director, Civil Rights and Compliance, 1701 Wright Street, Madison, WI 53704 (608) 246.5221

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