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Library Customer Service Assistant Jobs in Madison, WI

City of Stoughton

Library Substitute

Stoughton, WI · On-site

$15.38/hr

SUMMARY OF JOB To provide public service at the Adult, Children's, or Circulation desks on an as ... Direct the work of shelvers. Assist and train library users in the use of library technology such ...

Pro Mach

Customer Service Representative

Middleton, WI · On-site

$16 - $21.75/hr

Create and maintain installed machine library based on feedback from customers * Liaise with the AR ... Help price start-up spare part kits for new customers * Assist with general departmental operations ...

Pro Mach

Customer Service Representative

Middleton, WI

$16.50 - $22.25/hr

Create and maintain installed machine library based on feedback from customers * Liaise with the AR ... Help price start-up spare part kits for new customers * Assist with general departmental operations ...

Promachbuilt

Customer Service Representative

Middleton, WI · On-site

$16 - $21.75/hr

Create and maintain installed machine library based on feedback from customers * Liaise with the AR ... Help price start-up spare part kits for new customers * Assist with general departmental operations ...

City of Stoughton, WI

Library Substitute

Stoughton, WI · On-site

$15.38/hr

Provide reference service and other helpful information to Library users. Place holds and request ... Direct the work of shelvers. * Assist and train library users in the use of library technology such ...

Wisconsin

Food Service Assistant Manager

Madison, WI

$57K/yr

Food Service Assistant Manager Job Summary: This position is part of the team that oversees some of ... The person in this position is responsible for the day-to-day management, sales, customer service ...

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Library Customer Service Assistant information

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How much do library customer service assistant jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for library customer service assistant in Madison, WI is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $23.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a library assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a library assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so volunteering or applying for entry-level positions can be a good starting point. Having basic computer skills and a positive attitude can also improve your chances of being hired.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What work does a library assistant do?

A library customer service assistant helps patrons find and check out books, manages library materials, and provides information about library services. They often assist with organizing collections, maintaining the library environment, and using library technology such as catalog systems. Good communication skills and familiarity with library software are important for this role.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library assistant do?

A library customer service assistant helps visitors locate and check out books and other materials, answers questions, and provides information about library services. They may also assist with organizing materials, managing overdue items, and maintaining the library environment, often using library management software. Strong communication skills and attention to detail are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Madison, WI? For Library Customer Service Assistant jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Madison, WI look for? The top searched job categories for Library Customer Service Assistant jobs in Madison, WI are:
What cities near Madison, WI are hiring for Library Customer Service Assistant jobs? Cities near Madison, WI with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Madison, WI as of June 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,969 per year, or $20.2 per hour.

Library Substitute

City of Stoughton

Stoughton, WI • On-site

$15.38/hr

Other

Posted 17 days ago

Job description

SUMMARY OF JOB To provide public service at the Adult, Children's, or Circulation desks on an as-needed basis, often with short notice. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide assistance to library users at the Adult, Children's, or Circulation service desks, working with people of all ages. Work Adult and Children's service desks as assigned.

Provide reference service and other helpful information to Library users. Place holds and request materials for library users. Issue and renew library cards.

Maintain a neat work area and equipment. Work Circulation desk as assigned. Process holds and delivery returns.

Check materials in and out. Collect overdue fines and other payments. Clear book drop and book return bin.

Answer phone, provide information, and direct calls as appropriate. Maintain a neat work area and equipment. Open or close Library according to the shift worked.

Direct the work of shelvers. Assist and train library users in the use of library technology such as self-checkouts, computer reservations, Internet. Other duties as assigned.

QUALIFICATIONS High school graduate; college degree preferred. One year of library experience preferred. Knowledge and understanding of the principles of confidentiality of library records.

Computer skills including database searching and familiarity with Microsoft Office programs. Cash handling experience preferred. Experience with e-readers, and computer troubleshooting desired.

JOB KNOWLEDGE, SKILLS, AND ABILITIES Supervisory Skills Ability to supervise the operations of any of the public service desks. Language Skills and Interpersonal Communication Ability to speak comfortably to members of the public. Ability to comprehend and interpret a variety of documents including technical manuals, library databases, reference materials, and the library's integrated library system (Koha).

Ability to record and deliver information, explain procedures, and follow instructions. Ability to use and interpret library science and automation terminology. Ability to communicate effectively with library users, volunteers, Library & City staff, representatives of other libraries, groups of people, and the general public verbally and in writing.

Ability to work with others in a team-oriented environment. Mathematical Skills Ability to calculate percentages, fractions, decimals, and to make change when handling cash. Judgment and Situational Reasoning Ability Ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form.

Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives. Physical and Mental Abilities Required to Perform Essential Position Functions Ability to operate and troubleshoot a variety of office and library equipment, including personal computers, photocopier, telephone, a variety of printers and other office machines, microfilm reader, and the Library's integrated library system (Koha). Ability and transportation to work flexible hours and schedule with short notice.

Ability to lift and place boxes and other objects weighing up to 40 pounds onto carts. Ability to stoop, kneel, crouch, climb, and balance in order to provide program activities and other essential functions. Ability to stand or to sit for extended periods of time.

Environmental Adaptability Ability to work effectively in a typical library environment. Ability to work flexible hours, including day, evening and weekend hours.

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