Library Customer Service Assistant Jobs in Madison, WI

University Housing Dining & Culinary Services at UW-Madison is seeking a motivated leader to join our team!

As an Assistant Manager, you'll help lead daily operations across our residential dining, retail and catering services while supervising and developing both career and student staff.

In this role, you will:

• Lead daily dining, retail, and catering operations to deliver exceptional service
• Supervise, coach, and support career and student employees
• Ensure high standards for food quality, presentation, food safety, and customer service
• Assist with planning and executing catered events across campus
• Build positive relationships with students, guests, and campus partners
• Support fast-paced, high-volume dining environments and provide leadership during emergencies

Work Schedule:

• The primary schedule for this position typically consists of 5, 8-hour shifts per week that may fall on any day of the week.Schedules may rotate every other weekend.This position is primarily scheduled to cover late afternoon and evenings.
• Operational and work schedules will be closely aligned with the services and customer needs of the unit. As a result, work schedules may be adjusted during specific times of the year, including summer and winter break hours.

If you're passionate about hospitality, team development, and creating outstanding guest experiences, we'd love to hear from you.

• Leads and provides exceptional customer service, answers questions, and provides information regarding food preparation, catering, and associated activities

• Assists with unit budget monitoring, management of inventory levels, and staff training

• Develops, implements and oversees workflow components, and assigns and coordinates the day-to-day activities of food service staff

• Monitors adherence to federal, state, campus, and local food safety regulations, policies, and procedures, identifies needs and makes recommendations for improvement to leadership

• Selects, develops, implements and schedules logistics and menus for daily and catering operations

Division of University Housing, Dining and Culinary Services

University Housing Dining and Culinary Services provides affordable meals made from locally sourced ingredients and innovative dining options to residents, guests, and staff. We have market-place style locations in six buildings throughout campus.These marketplaces offer a new variety of selections each day, as well as made-to-order stations. Additionally, there are convenience stores, coffeehouses, and two franchises throughout campus, as well as a Catering, and Central Production and Bakery operation.

Within the Eagle Heights Community Garden, Dining and Culinary Services has a 1-acre Campus Farm producing vegetables that are used in menus in marketplaces, as well as in Grab & Go items in convenience stores and on the Electric Eats Food Truck.

The starting annual salary is $53,500 or higher based on qualifications and includes a competitive retirement and benefits package, and a free meal for every shift! This is a full-time position. Benefits information can be found at (https://hr.wisc.edu/benefits/).

Required Qualifications:

• One (1) year or more of leadership experience in a food service, retail or catering environment
• A valid driver's license meeting UW Risk Management standards is required for catering positions and preferred for in-unit positions
• Current ServSafe Manager certification, or the ability to be certified within the first 6 months of appointment

Preferred Qualifications:

• 1+ years of leadership experience in a food service, retail, or catering environment
• Experience training staff
• Experience in an institutional food service or catering setting

High School diploma preferred

Click the "Apply" button to start the application process. You will be prompted to upload your resume, detailing training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process. We are only able to consider completed application materials submitted by the deadline date.

Additional Information

This position has been identified as a position of trust.The selected candidate will be required to pass an initial criminal background check to be eligible for employment and then every four years thereafter.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment.

Candidates who apply for this position may be considered for other or future vacancies within this title, including those which may have a different work schedule and/or requirements from this vacancy.

University Housing Human Resources, hr@housing.wisc.edu, 608-262-2766

Relay Access (WTRS): 7-1-1. SeeRELAY_SERVICEfor further information.

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR)in the division you are applying to.Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.