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Kaiser Permanente Customer Service Representative Jobs

Kaiser Permanente

RN Navigator

Atlanta, GA · On-site

$47.37/hr

... care services offered within and outside of Kaiser Permanente Georgia. Develop and maintain high ... customers (physicians, office staff, diagnostics, radiology staff, inpatient nurses, lab staff ...

Kaiser Permanente

RN Navigator Float

Atlanta, GA · On-site

$47.37/hr

... care services offered within and outside of Kaiser Permanente Georgia. Develop and maintain high ... customers (physicians, office staff, diagnostics, radiology staff, inpatient nurses, lab staff ...

Firstsource

Customer Service Representative

$14/hr

... Customer Service Representative. As a Customer Service Support Agent, providing remote support to ... Maintain confidentiality and adhere to HIPAA and Kaiser Permanente policies. * Support scheduling ...

Firstsource

Customer Service Representative

$14/hr

... Customer Service Representative. As a Customer Service Support Agent, providing remote support to ... Maintain confidentiality and adhere to HIPAA and Kaiser Permanente policies. * Support scheduling ...

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How much do kaiser permanente customer service representative jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for kaiser permanente customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as customer service directors or account managers, with salaries reaching six figures in large corporations or industries like technology and finance. These positions typically require extensive experience, leadership skills, and sometimes advanced certifications or education.

What are the key skills and qualifications needed to thrive in the Kaiser Permanente Customer Service Representative position, and why are they important?

To thrive as a Kaiser Permanente Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, healthcare databases, and standard office software is often required. Strong organizational skills, empathy, patience, and resilience help you excel when assisting members and resolving complex inquiries. These skills are essential for delivering high-quality service, ensuring member satisfaction, and supporting the organization's healthcare mission.

Is getting hired at Kaiser hard?

Getting hired as a Kaiser Permanente Customer Service Representative involves a competitive application process that includes submitting an online application, passing assessments, and participating in interviews. Candidates with strong communication skills, healthcare knowledge, and relevant experience tend to have better chances of being hired. The hiring process can take several weeks depending on the volume of applicants and the position's requirements.

How to get hired as a customer service representative?

To get hired as a customer service representative, candidates should have strong communication skills, previous experience in customer service, and familiarity with computer systems or CRM software. Applying through the company's career portal, preparing a tailored resume, and demonstrating problem-solving abilities during interviews are key steps in the process.

What does a typical day look like for a Kaiser Permanente Customer Service Representative?

A typical day for a Kaiser Permanente Customer Service Representative involves responding to member inquiries about health plans, benefits, billing, and appointment scheduling via phone, email, or chat systems. You’ll work collaboratively with other team members, healthcare providers, and administrative staff to resolve issues efficiently and ensure a positive member experience. The workload can vary, sometimes requiring you to handle high call volumes and troubleshoot complex situations. This role offers a supportive team environment and opportunities to learn about healthcare operations, which can serve as a foundation for further career advancement within Kaiser Permanente.

How do on call positions work at Kaiser?

Kaiser Permanente Customer Service Representatives in on-call positions work flexible hours, often covering shifts as needed, including evenings, weekends, or holidays. These roles typically require availability on short notice and may involve rotating schedules to ensure coverage across different times. On-call staff are usually compensated for their availability and may receive additional pay or benefits depending on the specific role and location.

What is a Kaiser Permanente Customer Service Representative job?

A Kaiser Permanente Customer Service Representative assists members by answering inquiries, resolving concerns, and providing information about health plan benefits, billing, and services. They handle phone calls, emails, and sometimes in-person interactions to ensure excellent customer support. Representatives must navigate internal systems, explain policies, and escalate complex issues when necessary. Strong communication, problem-solving skills, and knowledge of healthcare services are essential for this role.

More about Kaiser Permanente Customer Service Representative jobs
What cities are hiring for Kaiser Permanente Customer Service Representative jobs? Cities with the most Kaiser Permanente Customer Service Representative job openings:
What are the most commonly searched types of Kaiser Permanente Customer Service Representative jobs? The most popular types of Kaiser Permanente Customer Service Representative jobs are:
What states have the most Kaiser Permanente Customer Service Representative jobs? States with the most job openings for Kaiser Permanente Customer Service Representative jobs include:
What job categories do people searching Kaiser Permanente Customer Service Representative jobs look for? The top searched job categories for Kaiser Permanente Customer Service Representative jobs are:
Kaiser Permanente Customer Service Representative jobs near you
Infographic showing various Kaiser Permanente Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Kaiser Permanente - Full Time Cytologist (653998)

Kaiser Permanente - Full Time Cytologist (653998)

Kaiser Permanente

Rockville, MD

Full-time

Posted 2 days ago

Job description

Company Description

Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America's leading health care providers and not-for-profit health plans. 

Founded in 1945, our mission is to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We serve 9.1 million members in eight states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal physicians, specialists and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the art care delivery and world-class chronic disease management. 

Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health.

Please apply online: 

https://www.kaiserpermanentejobs.org/job/rockville/cytologist-rockville-regional-laboratory/641/6446756

Job Description

Description:

Under indirect supervision, performs interpretative microscopic evaluation for gynecologic and non-gynecologic cytology specimens, including fine needle aspiration specimens. Diagnosis & report final cytology interpretation of normal gynecologic specimens and prepare preliminary interpretation of abnormal gynecological as well as all non-gynecological samples for pathologist's review and final diagnosis. Records and analyzes findings, correlates data and reports results in accordance with accepted practice and compliance requirements.

Qualifications

Basic Qualifications:

  • Minimum two (2) years of recent full time cytology laboratory experience required. Education
  • Bachelor's degree in clinical lab, physical, or biological science required, OR four (4) years of experience in a directly related field.
  • High School Diploma or General Education Development (GED) required. License, Certification, Registration
  • Possess CT (ASCP) Board of Registry certification.
  • Demonstration of a passing score of (90%) for all Gynecological Cytology Proficiency Testing events (CLIA and CAP requirement).

Learn more online at: 
https://www.kaiserpermanentejobs.org/job/rockville/cytologist-rockville-regional-laboratory/641/6446756



Additional Information

All your information will be kept confidential according to EEO guidelines.

Please apply online:
https://www.kaiserpermanentejobs.org/job/rockville/cytologist-rockville-regional-laboratory/641/6446756

Apply