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Kaiser Permanente Customer Service Representative Jobs

The Southeast Permanente Medical Group

$243K - $291K/yr

... Kaiser Permanente members. Care is delivered at 26 medical offices featuring state-of-the-art equipment, labs, imaging services, and pharmacies. We also provide surgical services and around the clock ...

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Kaiser Permanente Customer Service Representative information

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How much do kaiser permanente customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for kaiser permanente customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Kaiser Permanente customer service representative?

To thrive as a Kaiser Permanente Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, healthcare databases, and standard office software is often required. Strong organizational skills, empathy, patience, and resilience help you excel when assisting members and resolving complex inquiries. These skills are essential for delivering high-quality service, ensuring member satisfaction, and supporting the organization's healthcare mission.

What does a Kaiser Permanente customer service representative do?

A typical day for a Kaiser Permanente Customer Service Representative involves responding to member inquiries about health plans, benefits, billing, and appointment scheduling via phone, email, or chat systems. You’ll work collaboratively with other team members, healthcare providers, and administrative staff to resolve issues efficiently and ensure a positive member experience. The workload can vary, sometimes requiring you to handle high call volumes and troubleshoot complex situations. This role offers a supportive team environment and opportunities to learn about healthcare operations, which can serve as a foundation for further career advancement within Kaiser Permanente.

What is a Kaiser Permanente customer service representative?

A Kaiser Permanente Customer Service Representative assists members by answering inquiries, resolving concerns, and providing information about health plan benefits, billing, and services. They handle phone calls, emails, and sometimes in-person interactions to ensure excellent customer support. Representatives must navigate internal systems, explain policies, and escalate complex issues when necessary. Strong communication, problem-solving skills, and knowledge of healthcare services are essential for this role.

More about Kaiser Permanente Customer Service Representative jobs
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Kaiser Permanente Customer Service Representative jobs near you
Infographic showing various Kaiser Permanente Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Anesthesiology Physician

Ascend Medical Staffing

Roseville, CA

$419K/yr

Full-time

Re-posted 12 days ago

Job description

JOB INFORMATION:
Total Number of FTE s needed? 4.0, possibly more
Reason for Coverage: Retirements/Vacancies
Other agencies working and for how long, is anyone presented/pending? N/A
EMR: EPIC (Health Connect Kaiser Permanente s version of EPIC)
Coverage Dates ASAP, pending credentialing 13 weeks with an option to extend
Shift Schedule Details & Shift Duration: OR Rooms Multiple Shifts 7a-5p 10 rooms 5 rooms from 5p-7p 3 rooms until midnight; Folsom 6 rooms from 7a-5p - Client wants 2 providers covering Sat, Sun, Mon, Wed for 6 months
Is call required? No Call
• Rotation: N/A
• Type of call: N/A
# of ORs currently being run: 10 OR s Main Roseville, 6 ORs Folsom ASC, OB Coverage in Roseville
Type of Anes Model and supervision ratio :
Case types: B&B, General Surgery, Ortho, GYN, Podiatry, ENT, Robotics, HNS
• Heads: Some Head/Neck/Spine Cases but will try to limit but providers have to be able to take, if needed.
• Hearts: No
• Peds: No.
• Regional blocks: If provider can
• OB: Yes
• Ortho: Yes
• GI: Yes
• GYN: Yes
• Pain: No
Do you utilize AAs? #? No
REQUIREMENTS:
• What is the minimum length of commitment requirement per month?
• Certifications/Qualifications Required (ACLS, BLS, MSQA, TEE, etc.): BLS, ACLS
• Board Certified Required: Yes
If BC is not required, Number of Years of Board Eligibility Allowed since Residency/Fellowship Completion: BC or truly BE
• IMLC State: No
o Active State License Required at presentation? Yes
If not, are you able to process the site application while the license is being obtained? N/A
CSR/DEA Requirements (State or Client): DEA
SITE INFORMATION:
Pertinent Facility Information: Kaiser Permanente Roseville Medical Center
Housing/Travel Accommodations approved by client: All Inclusive Rate is Responsible for all travel for providers
Credentialing Timeframe: 45-60 Days
Temps Available? N/A

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