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Adult Call Center Jobs (NOW HIRING)

Hickory Treatment Center

Call Center

Indianapolis, IN · On-site

$19/hr

Call Center Representative - Hickory Recovery Network Department: Admissions Direct Report To ... to adults struggling with mental health issues or mental health co-occurring disorders. It ...

New

Hickory Recovery

Call Center

Indianapolis, IN · On-site

$19/hr

Call Center Representative - Hickory Recovery Network Department : Admissions Direct Report To ... to adults struggling with mental health issues or mental health co-occurring disorders. It ...

Universal Health Services

CALL CENTER SPECIALIST

Memphis, TN · On-site

$15 - $18.75/hr

... adults, adults and seniors. Lakeside's comprehensive programs treat disorders such as bipolar ... Call Center Specialist The Call Center Specialist works as member of Admissions Department and ...

Senior Solutions

Call Center Specialist

Springfield, VT · Hybrid

$20 - $22/hr

CALL CENTER HELPLINE SPECIALIST Join Our Compassionate HelpLine Team in Springfield, VT supporting ... helping older adults, caregivers, or people with disabilities is a plus • Great at listening ...

Court at Round Rock

Call Center Specialist

Springfield, VT · On-site

$20 - $22/hr

CALL CENTER HELPLINE SPECIALIST Join Our Compassionate HelpLine Team in Springfield, VT supporting ... helping older adults, caregivers, or people with disabilities is a plus • Great at listening ...

Senior Solutions

Call Center Specialist

Springfield, VT · On-site

$20 - $22/hr

CALL CENTER HELPLINE SPECIALIST Join Our Compassionate HelpLine Team in Springfield, VT supporting ... helping older adults, caregivers, or people with disabilities is a plus • Great at listening ...

UHS

CALL CENTER SPECIALIST

Memphis, TN · On-site

$15 - $18.75/hr

... adults, adults and seniors. Lakeside's comprehensive programs treat disorders such as bipolar ... The Call Center Specialist works as member of Admissions Department and represents LBHS and its ...

A Smile 4 U

Call Center Representative

Alpharetta, GA · On-site

$15.50 - $19.50/hr

Serving both pediatric and adult patients, we are committed to delivering a positive and memorable ... call center experience is a plusStrong interpersonal, communication and organizational ...

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Adult Call Center information

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How much do adult call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for adult call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an adult call center representative, and why are they important?

To thrive as an Adult Call Center Representative, you need excellent verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and standard office applications is important. Patience, discretion, and professionalism are crucial for handling sensitive conversations and ensuring customer satisfaction. These skills and qualities enable representatives to build trust, resolve issues efficiently, and maintain a positive company reputation.

What are some typical challenges faced by agents in an adult call center environment?

Agents in an adult call center often encounter challenges such as maintaining professionalism during sensitive conversations, managing high call volumes, and handling emotionally charged or explicit interactions. It's important for agents to set clear boundaries, use effective communication techniques, and utilize available support resources like team leads or supervisors. Regular training and a supportive team environment can help agents navigate these challenges while maintaining both personal well-being and high service quality.

How do I become an adult call center agent with no experience?

To become an adult call center agent with no experience, you should focus on developing strong communication skills, a professional attitude, and basic computer literacy. Many employers provide on-the-job training, so a high school diploma or equivalent is often sufficient to start, and having a flexible schedule can be beneficial.

What is an adult call center job?

Adult call center jobs involve working in a call center that handles adult-oriented content or services, such as phone chat lines, customer support for adult entertainment products, or other mature subject matter. Employees may answer calls, provide information, or engage in adult conversations, depending on the specific role and company. These jobs typically require strong communication skills, discretion, and the ability to handle sensitive topics professionally. Work environments can be remote or on-site, and confidentiality is often emphasized due to the nature of the content.
More about Adult Call Center jobs
What states have the most Adult Call Center jobs? States with the most job openings for Adult Call Center jobs include:
What job categories do people searching Adult Call Center jobs look for? The top searched job categories for Adult Call Center jobs are:
Adult Call Center jobs near you
Infographic showing various Adult Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center

Hickory Treatment Center

Indianapolis, IN • On-site

$19/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Call Center Representative - Hickory Recovery Network
Department: Admissions
Direct Report To: Director of Admissions
Job Type: Full-Time, 2nd Shift (3 -11pm), One weekend shift required
About the Role:

  • The Call Center Representative is an integral member of the Admissions team, functioning as the primary point of contact for prospective clients and referral partners. Under the immediate supervision of the Director of Admissions, the Call Center Representative will work to ensure the appropriate and timely conversion of direct inbound calls, emails, and other electronic referrals from outside providers. You'll work closely with other departments including Marketing, Medical & Clinical, and Utilization Review. Extensive contact via phone and email are daily expectations in a fast-paced environment assisting those seeking addictions treatment in a residential setting.
  • Casual work attire and shift differentials are available for some positions.
Why Hickory Recovery?
Hickory Recovery is setting the benchmark in mental health care, especially for those facing acute challenges or dealing with co-occurring disorders. Our focus is on
  • Delivering personalized, top tier care that fosters healing and improves wellbeing
  • Ensuring every individual has access to the best possible support and treatment
Our Mission is to provide high quality, acute care to adults struggling with mental health issues or mental health co-occurring disorders. It's Hickory's primary goal to offer expert treatment for all we serve.
What We Offer:
  • 401k
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • PTO
  • Vision insurance
  • Career development
  • Mental health days
  • Holiday pay

Job Qualifications:
  • High School diploma or equivalency required.
  • An ability to learn quickly, multi-task, and utilize effective communication skills.
  • Positive demeanor and clear understanding of professional boundaries with clients.
  • Ability to follow directives explicitly. Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills.
  • Dependability and punctuality are essential to this role.
Key Responsibilities:
  • Maintain adherence to HIPAA compliance in ALL communication regarding clients in treatment.
  • Consistent, daily, engagement with clients via telephone, providing service through timely and accurate application of admissions procedures.
  • Ability to learn and grow in understanding of alcohol/substance use disorders and treatment options.
  • Minimum 1 year of employment as Call Center Representative I
  • Not currently on any type of performance monitoring
  • Maintains strict confidentiality of client information and records without exception.
  • Clarity surrounding cultural sensitivity and professional boundaries.
  • Attends all staff meetings and trainings as directed by supervisor.
  • Review of incoming documentation to determine appropriate Level of Care
  • Assist with training and development of new staff, and ongoing review of their work during probationary period as directed by Manager.
  • Quality Review and coaching of Call Center Rep I performance
  • May assist in monitoring and distribution of incoming referrals.
  • May assist in development, testing, and implementation of new processes and procedures as directed by Manager.
  • Assist with arranging transportation of clients through use of State-funded services and company driver.
  • Additional duties as assigned by Director of Admissions.

Compensation: Starting at $19.00 hourly
For more information: www.hickorytreatmentcenters.com

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