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Adult Call Center Jobs (NOW HIRING)

A Smile 4 U

Call Center Representative

Alpharetta, GA · On-site

$15.50 - $19.50/hr

Serving both pediatric and adult patients, we are committed to delivering a positive and memorable ... call center experience is a plusStrong interpersonal, communication and organizational ...

JCCGCI

Call Center Representative

Brooklyn, NY · On-site

$24 - $26/hr

Description JCCGCI's Older Adult Transportation Program offers individual car and ambulette rides ... JCCGCI's Older Adult Transportation Program is looking for a Call Center Representative to join the ...

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How much do adult call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for adult call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an adult call center job?

Adult call center jobs involve working in a call center that handles adult-oriented content or services, such as phone chat lines, customer support for adult entertainment products, or other mature subject matter. Employees may answer calls, provide information, or engage in adult conversations, depending on the specific role and company. These jobs typically require strong communication skills, discretion, and the ability to handle sensitive topics professionally. Work environments can be remote or on-site, and confidentiality is often emphasized due to the nature of the content.

What are the key skills and qualifications needed to thrive as an adult call center representative, and why are they important?

To thrive as an Adult Call Center Representative, you need excellent verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and standard office applications is important. Patience, discretion, and professionalism are crucial for handling sensitive conversations and ensuring customer satisfaction. These skills and qualities enable representatives to build trust, resolve issues efficiently, and maintain a positive company reputation.

What are some typical challenges faced by agents in an adult call center environment?

Agents in an adult call center often encounter challenges such as maintaining professionalism during sensitive conversations, managing high call volumes, and handling emotionally charged or explicit interactions. It's important for agents to set clear boundaries, use effective communication techniques, and utilize available support resources like team leads or supervisors. Regular training and a supportive team environment can help agents navigate these challenges while maintaining both personal well-being and high service quality.
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What states have the most Adult Call Center jobs?

States with the most job openings for Adult Call Center jobs include:

What job categories do people searching Adult Call Center jobs look for?

The top searched job categories for Adult Call Center jobs are:

Adult Call Center jobs near you
Infographic showing various Adult Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Associate

GREATER NEW BEDFORD COMMUNITY HEALTH CENTER

New Bedford, MA

$20 - $24.20/hr

Full-time

Re-posted 3 days ago

Job description

POSITION SUMMARY:

32 hours per week, Monday - Thursday 8:30AM - 5PM

Call center associates (CCA) are vital to the care provided to patients of the Health Center. Greeting callers in a welcoming tone, listening to the caller and understanding the reasons for their call is the first critical part of a CCAs role. After identifying the reason for the call and the caller/patients identity, our CCAs will help patients who need appointments scheduled, rescheduled or cancelled; need information about the Health Center or a provider; answer general questions that can be found in the patients record. When a CCA cannot answer a question or help the caller, he/she will transfer the call to another associate within the organization who can provide assistance. CCAs will follow all HIPAA policies and procedures as well as clinical protocols to ensure patient safety as well as secure protected health information.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

  1. Greets all callers to the Health Center promptly and in a welcoming manner.
  2. Listens to the callers needs and identifies the reason for his/her call.
  3. Assists patients with scheduling, rescheduling and cancelling Adult Medicine appointments.
  4. In accordance with clinical and HIPAA policies and procedures, answers caller questions when appropriate. Routes all other calls to the appropriate group or employee who can assist the caller.
  5. Takes messages for staff as needed and ensures staff receive urgent messages within five minutes.
  6. Calls answering service each morning to open switchboard and check for messages that need to be forwarded to internal departments.
  7. Ensures that switchboard is turned over every evening to the answering service. Verifies the transfer was done accurately by calling the main number to see if the service picks up.
  8. Uses overhead paging appropriately when unable to reach staff at their extension(s).

REQUIRED KNOWLEDGE & SKILLS:

  • Bilingual in English and Portuguese or Spanish is required.
  • Must possess strong customer service skills.
  • Prior experience as a medical secretary or medical assistant is a plus.

REQUIRED EDUCATION & OTHER CREDENTIALS:

  1. Education: High School diploma or equivalent is required.
  2. Experience: A minimum of two years call center or customer service experience is required
  3. Certification/Licensure: None required.
  4. Software/Hardware: Knowledge of electronic health record software is preferred.
  1. High School diploma or equivalent. Minimum one year of technical training in relevant field.
  2. Ability to recognize those patients who are in distress and take appropriate action.
  3. 2-4 years experience as a receptionist working in a relevant field.
  4. Strong verbal, organizational and interpersonal skills.
  5. Preferrable Bi/Trilingual in Spanish and Portuguese. 

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