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Adult Call Center Jobs (NOW HIRING)

MCI Careers

Experienced Call Center Trainer

Addison, TX · Remote

Knowledge of adult learning principles and instructional design. ABOUT MCI (PARENT COMPANY) MCI ... We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that ...

MCI Careers

Experienced Call Center Trainer

Tampa, FL · Remote

Knowledge of adult learning principles and instructional design. ABOUT MCI (PARENT COMPANY) MCI ... We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that ...

BJC

Call Center Rep-Evenings

Saint Louis, MO

$15.50 - $19.50/hr

Call Center Rep Join the Telecommunications department as a Call Center Rep on our flagship ... Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in ...

MCI Careers

Experienced Call Center Trainer

Wichita, KS · Remote

Knowledge of adult learning principles and instructional design. ABOUT MCI (PARENT COMPANY) MCI ... We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that ...

MCI Careers

Experienced Call Center Trainer

Killeen, TX · Remote

Knowledge of adult learning principles and instructional design. ABOUT MCI (PARENT COMPANY) MCI ... We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that ...

MCI Careers

Experienced Call Center Trainer

Mesilla, NM · Remote

Knowledge of adult learning principles and instructional design. ABOUT MCI (PARENT COMPANY) MCI ... We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that ...

BJC HealthCare

Call Center Rep-Evenings

Saint Louis, MO

$14.50 - $18/hr

Join the Telecommunications department as a Call Center Rep on our flagship academic campus ... Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in ...

BJC

Call Center Rep- Part-Time Overnights

Saint Louis, MO

$15.50 - $19.50/hr

Call Center Rep Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call ... Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in ...

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Adult Call Center information

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How much do adult call center jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for adult call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Adult Call Center Representative, and why are they important?

To thrive as an Adult Call Center Representative, you need excellent verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and standard office applications is important. Patience, discretion, and professionalism are crucial for handling sensitive conversations and ensuring customer satisfaction. These skills and qualities enable representatives to build trust, resolve issues efficiently, and maintain a positive company reputation.

What are some typical challenges faced by agents in an adult call center environment?

Agents in an adult call center often encounter challenges such as maintaining professionalism during sensitive conversations, managing high call volumes, and handling emotionally charged or explicit interactions. It's important for agents to set clear boundaries, use effective communication techniques, and utilize available support resources like team leads or supervisors. Regular training and a supportive team environment can help agents navigate these challenges while maintaining both personal well-being and high service quality.

What are adult call center jobs?

Adult call center jobs involve working in a call center that handles adult-oriented content or services, such as phone chat lines, customer support for adult entertainment products, or other mature subject matter. Employees may answer calls, provide information, or engage in adult conversations, depending on the specific role and company. These jobs typically require strong communication skills, discretion, and the ability to handle sensitive topics professionally. Work environments can be remote or on-site, and confidentiality is often emphasized due to the nature of the content.
More about Adult Call Center jobs
What cities are hiring for Adult Call Center jobs? Cities with the most Adult Call Center job openings:
What states have the most Adult Call Center jobs? States with the most job openings for Adult Call Center jobs include:
What job categories do people searching Adult Call Center jobs look for? The top searched job categories for Adult Call Center jobs are:
Adult Call Center jobs near you
Infographic showing various Adult Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 93% Full Time, 5% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Experienced Call Center Trainer

Experienced Call Center Trainer

MCI Careers

Wichita, KS

Full-time

Posted 10 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You’ll play a key role in onboarding, upskilling, and supporting continuous learning across multiple client campaigns.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Facilitate new hire training, soft skills, product/process, and systems training.
  • Design and update training materials, manuals, and e-learning content.
  • Conduct training needs assessments and recommend learning solutions.
  • Evaluate training effectiveness using assessments, feedback, and performance data.
  • Provide post-training coaching and support to agents and team leads.
  • Collaborate with QA and Operations to align training with performance goals.
  • Maintain accurate training records and generate reports for internal stakeholders.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3+ years of experience as a trainer in a BPO or contact center.
  • Strong facilitation and communication skills.
  • Experience with LMS platforms and virtual training tools.
  • Knowledge of adult learning principles and instructional design.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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