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Junior Help Desk Jobs (NOW HIRING)

She Recruits LLC

Service Desk/Help Desk - Hybrid

Frisco, TX · On-site

$19.25 - $26.25/hr

Service Desk/Help Desk Position The Service Desk/Help Desk is a junior-level role responsible for ... Jr. PEs are required to work closely with our Design Desk (system architect) and deliver technical ...

KBR

Help Desk Manager

Colorado Springs, CO

Help Desk Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides ... Provide guidance and mentorship to junior support staff, helping them develop skills and improve ...

New

GLFHC

IS Helpdesk Technician Jr

Methuen, MA

$21 - $28.25/hr

GLFHC is searching for a Health Desk Technician, Jr. to join our team. The Junior Helpdesk Technician provides entry‑level, first‑line technical support to end users for basic hardware, software ...

ATG

Help Desk Specialist - Junior

Fort Huachuca, AZ · On-site

The Help Desk Specialist function is to support the Army's Global Cyber Center. Key Responsibilities: * Access Management. Support management services for all accounts, credentials, badges, and ...

CSS, Inc

Help Desk Specialist

Charleston, SC · On-site

May help supervise the day-to-day operations of the help desk.Identifies, researches, and resolves ... May oversee or mentor junior team members.QualificationsBachelor 's degree in Computer Science, or ...

CSS, Inc

Help Desk Specialist

Charleston, SC · On-site

May help supervise the day-to-day operations of the help desk. * Identifies, researches, and ... May oversee or mentor junior team members. Qualifications * Bachelor's degree in Computer Science ...

Wasatchproperty

Help Desk Technician II

Ogden, UT · On-site

$19.50 - $26.50/hr

About the Help Desk Technician II: MarketStar'sTechServices team has an opportunity for an ... Mentor junior technicians, share technical knowledge, andassistwith troubleshooting guidance and ...

MarketStar

Help Desk Technician II

Ogden, UT

$19.50 - $26.50/hr

About the Help Desk Technician II: MarketStar'sTechServices team has an opportunity for an ... Mentor junior technicians, share technical knowledge, andassistwith troubleshooting guidance and ...

Kestra Holdings

Senior Help Desk Engineer

Tempe, AZ · On-site

Serve as the primary escalation point for Level 1 and Level 2 Help Desk issues and provide guidance, coaching, and technical direction to junior team members. * Accurately log, update, and track all ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

Mentor junior technicians and contribute to overall team development. * Collaborate with ... Minimum of 4 years in IT support, help desk, or desktop support roles. * Experience supporting both ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

Mentor junior technicians and contribute to overall team development. * Collaborate with ... Minimum of 4 years in IT support, help desk, or desktop support roles. * Experience supporting both ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$95K - $110K/yr

Mentor junior technicians and contribute to overall team development. * Collaborate with ... Minimum of 4 years in IT support, help desk, or desktop support roles. * Experience supporting both ...

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Junior Help Desk information

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How much do junior help desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for junior help desk in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What does a Junior Help Desk do?

A Junior Help Desk professional is responsible for providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. They typically handle basic troubleshooting, respond to help desk tickets, and may assist with tasks like password resets, software installations, and guiding users through solutions. Their goal is to resolve issues quickly or escalate them to more experienced IT staff if needed.

What is the difference between Junior Help Desk vs Help Desk Technician?

AspectJunior Help DeskHelp Desk Technician
Required CredentialsHigh school diploma, basic IT knowledgeHigh school diploma, some certifications (e.g., CompTIA A+)
Work EnvironmentEntry-level support, supervised tasksSupport roles in IT departments, troubleshooting
Employer & Industry UsageCommon in small to medium businesses, IT support teamsWidespread across industries, technical support roles
Search & Comparison IntentOften compared for entry-level IT support rolesMore experienced, technical troubleshooting roles

The main difference between Junior Help Desk and Help Desk Technician lies in experience and responsibilities. Junior Help Desk roles are entry-level, focusing on basic support and customer service, while Help Desk Technicians typically have more technical skills and handle more complex issues. Both roles are essential in IT support, but the Help Desk Technician usually requires additional certifications and experience.

What are the key skills and qualifications needed to thrive as a Junior Help Desk, and why are they important?

To thrive as a Junior Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting, and customer support, often supported by a high school diploma or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for delivering timely, efficient technical support and ensuring user satisfaction within an organization.

What are some common challenges faced by Junior Help Desk professionals, and how can they be addressed?

Junior Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong time management and prioritization skills, stay up-to-date with company systems through ongoing training, and practice clear, patient communication. Many organizations provide mentoring and knowledge bases to help junior staff build confidence and expertise over time.
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Junior Help Desk jobs near you
Infographic showing various Junior Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Service Desk/Help Desk - Hybrid

She Recruits LLC

Frisco, TX • On-site

$19.25 - $26.25/hr

Other

Re-posted 10 days ago

Job description

Service Desk/Help Desk Position

The Service Desk/Help Desk is a junior-level role responsible for the design and implementation of LAN/WAN, server and cloud services technology. Jr. PEs are required to work closely with our Design Desk (system architect) and deliver technical solutions that meet a client's business requirements, and therefore must be able to communicate effectively across all levels of a corporate structure.

Position Functions:

  • Design and implement LAN/WAN and server infrastructure and related peripherals including:
    • ConnectWise Routers
    • Firewalls
    • Switches
    • VPN
    • Virtualization (VMware and Hyper V)
    • Physical and Virtual Host Server Hardware
    • Windows Server and Active Directory
    • RDS/Remote App | Citrix
    • SQL Server
    • VoiP and PBX based telecom
    • Enterprise Storage Solutions including SAN, NAS, and Tiered/Cloud Storage
    • Enterprise Backup and DR Solutions
    • Cloud Services including Azure and O365
    • Email Services including Premise and Office 365
    • Wireless Access Technologies
    • Security and compliance technologies
    • Desktop and Mobile Device Technology
    • Application Software with 3rd party coordination
  • Perform major IT migrations including office moves, data center, ISP and on-prem to Cloud/Azure
  • Travel to client sites to provide onsite service and support as necessary (95% DFW local)
  • Work closely with vCIO and Design Desk to solution technology to meet client business objectives
  • Participate in on call support rotation
  • Onboarding and accurate documentation of client systems
  • Provide pre-sales design and support to internal team members
  • Evolve internal professional services processes in response to rapid industry changes
  • Document internal processes and procedures to maintain consistent results and efficiencies, including creation of network diagrams and technical process documentation and checklists
  • Effectively communicate with clients and manage their expectations, support the project coordinator/manager
  • Manage and transport products and inventory for assigned projects
  • Attend and conduct internal and client meetings
  • Maintain industry product knowledge through training and certification programs

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