ZipRecruiter

Log In

1

Junior Help Desk Jobs (NOW HIRING)

ATG

Help Desk Specialist - Junior

Fort Huachuca, AZ · On-site

The Help Desk Specialist function is to support the Army's Global Cyber Center. Key Responsibilities: * Access Management. Support management services for all accounts, credentials, badges, and ...

CSS, Inc

Help Desk Specialist

Charleston, SC · On-site

May help supervise the day-to-day operations of the help desk.Identifies, researches, and resolves ... May oversee or mentor junior team members.QualificationsBachelor's degree in Computer Science, or a ...

CSS, Inc

Help Desk Specialist

Charleston, SC

May help supervise the day-to-day operations of the help desk. * Identifies, researches, and ... May oversee or mentor junior team members. Qualifications * Bachelor's degree in Computer Science ...

Wasatchproperty

Help Desk Technician II

Ogden, UT · On-site

$19.50 - $26.50/hr

About the Help Desk Technician II: MarketStar'sTechServices team has an opportunity for an ... Mentor junior technicians, share technical knowledge, andassistwith troubleshooting guidance and ...

Kestra Holdings

Senior Help Desk Engineer

Austin, TX · On-site

Serve as the primary escalation point for Level 1 and Level 2 Help Desk issues and provide guidance, coaching, and technical direction to junior team members. * Accurately log, update, and track all ...

MarketStar

Help Desk Technician II

Ogden, UT · On-site

$19.50 - $26.50/hr

About the Help Desk Technician II: MarketStar'sTechServices team has an opportunity for an ... Mentor junior technicians, share technical knowledge, andassistwith troubleshooting guidance and ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

Mentor junior technicians and contribute to overall team development. * Collaborate with ... Minimum of 4 years in IT support, help desk, or desktop support roles. * Experience supporting both ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

Mentor junior technicians and contribute to overall team development. * Collaborate with ... Minimum of 4 years in IT support, help desk, or desktop support roles. * Experience supporting both ...

MarketStar

Help Desk Technician II

Ogden, UT · On-site

$19.50 - $26.50/hr

About the Help Desk Technician II: MarketStar's TechServices team has an opportunity for an ... Mentor junior technicians, share technical knowledge, and assist with troubleshooting guidance and ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$95K - $110K/yr

Mentor junior technicians and contribute to overall team development. * Collaborate with ... Minimum of 4 years in IT support, help desk, or desktop support roles. * Experience supporting both ...

Kestra Financial, Inc.

Senior Help Desk Engineer

Austin, TX · On-site

$65 - $90/hr

Serve as the primary escalation point for Level 1 and Level 2 Help Desk issues and provide guidance, coaching, and technical direction to junior team members. * Accurately log, update, and track all ...

New

Kestra Financial, Inc.

$65 - $90/hr

Serve as the primary escalation point for Level 1 and Level 2 Help Desk issues and provide guidance, coaching, and technical direction to junior team members. * Accurately log, update, and track all ...

New

previous page

Showing results 41-60

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsJunior Help Desk Jobs

Junior Help Desk information

See salary details

$14

$21

$33

How much do junior help desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for junior help desk in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What does a Junior Help Desk do?

A Junior Help Desk professional is responsible for providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. They typically handle basic troubleshooting, respond to help desk tickets, and may assist with tasks like password resets, software installations, and guiding users through solutions. Their goal is to resolve issues quickly or escalate them to more experienced IT staff if needed.

What are the key skills and qualifications needed to thrive as a Junior Help Desk, and why are they important?

To thrive as a Junior Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting, and customer support, often supported by a high school diploma or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for delivering timely, efficient technical support and ensuring user satisfaction within an organization.

What are some common challenges faced by Junior Help Desk professionals, and how can they be addressed?

Junior Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong time management and prioritization skills, stay up-to-date with company systems through ongoing training, and practice clear, patient communication. Many organizations provide mentoring and knowledge bases to help junior staff build confidence and expertise over time.

What is the difference between Junior Help Desk vs Help Desk Technician?

AspectJunior Help DeskHelp Desk Technician
Required CredentialsHigh school diploma, basic IT knowledgeHigh school diploma, some certifications (e.g., CompTIA A+)
Work EnvironmentEntry-level support, supervised tasksSupport roles in IT departments, troubleshooting
Employer & Industry UsageCommon in small to medium businesses, IT support teamsWidespread across industries, technical support roles
Search & Comparison IntentOften compared for entry-level IT support rolesMore experienced, technical troubleshooting roles

The main difference between Junior Help Desk and Help Desk Technician lies in experience and responsibilities. Junior Help Desk roles are entry-level, focusing on basic support and customer service, while Help Desk Technicians typically have more technical skills and handle more complex issues. Both roles are essential in IT support, but the Help Desk Technician usually requires additional certifications and experience.

More about Junior Help Desk jobs

What cities are hiring for Junior Help Desk jobs?

Cities with the most Junior Help Desk job openings:

What are the most commonly searched types of Help Desk jobs?

The most popular types of Help Desk jobs are:

What states have the most Junior Help Desk jobs?

States with the most job openings for Junior Help Desk jobs include:

What job categories do people searching Junior Help Desk jobs look for?

The top searched job categories for Junior Help Desk jobs are:

Junior Help Desk jobs near you
Infographic showing various Junior Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Helpdesk Assistant (Fulltime)

Two95 International Inc.

Cherry Hill, NJ

Full-time

Re-posted 18 days ago

Job description


Need Jr & Sr Helpdesk Support

Title: Jr. Helpdesk Assistant

Position: Full-Time with our client
Location: cherry hill, NJ

Salary: Market (Best possible)




Requirements

Job Description:

Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.

When necessary provide onsite support.

Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.

Troubleshoot and resolve system hardware and software problems.

Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.

Document processes and procedures as required.

Manage and maintain our customers' networks.

Required to be part of the on call schedule.

Performs other duties and responsibilities as assigned by the MSP Manager.

TWO95 International logo

About TWO95 International

Sourced by ZipRecruiter

At TWO95 International, we believe it is imperative that a hiring company is assured of procuring the right candidate to fill a job requirement. We have an extensive local and International network, and a fully digitalized sourcing approach that allows us to find a candidate best suited for the job. Furthermore, we strive to secure well matched opportunities that align with the personal and career aspirations of our candidates.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Cherry Hill, NJ, US

Year founded

2009

Social media

FacebookTwitter

View All TWO95 International Jobs

Apply