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Junior Help Desk Jobs in Colorado (NOW HIRING)

ITS, LLC

Jr. Help Desk Technician

Colorado Springs, CO · On-site

$19.25 - $26/hr

ITS, LLC is seeking a successful candidate for a full-time IT Technician at a junior level to support the Product Support Facility (PSF) Help Desk for the United States Space Force (USSF). The role ...

KBR

Help Desk Manager

Colorado Springs, CO

Help Desk Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides ... Provide guidance and mentorship to junior support staff, helping them develop skills and improve ...

KBR, Inc.

Help Desk Manager

Colorado Springs, CO · On-site

Help Desk Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides ... Provide guidance and mentorship to junior support staff, helping them develop skills and improve ...

Bloom Healthcare

IT Service Desk Lead

Lakewood, CO · On-site

$75K - $100K/yr

This is not a basic helpdesk role. We are looking for someone who can troubleshoot thoughtfully ... junior support team members. The ideal candidate is comfortable working across Microsoft 365 ...

Bloom Healthcare

IT Service Desk Lead

Lakewood, CO · On-site

$75K - $100K/yr

This is not a basic helpdesk role. We are looking for someone who can troubleshoot thoughtfully ... junior support team members. The ideal candidate is comfortable working across Microsoft 365 ...

Bloom Healthcare

IT Service Desk Lead

Denver, CO · On-site

$75K - $100K/yr

This is not a basic helpdesk role. We are looking for someone who can troubleshoot thoughtfully ... junior support team members. The ideal candidate is comfortable working across Microsoft 365 ...

Bloom Healthcare

IT Service Desk Lead

Lakewood, CO · On-site

This is not a basic helpdesk role. We are looking for someone who can troubleshoot thoughtfully ... junior support team members. The ideal candidate is comfortable working across Microsoft 365 ...

Bloom Healthcare

IT Service Desk Lead

Lakewood, CO · On-site

$75 - $100/hr

This is not a basic helpdesk role. We are looking for someone who can troubleshoot thoughtfully ... junior support team members. The ideal candidate is comfortable working across Microsoft 365 ...

MISSION YOGURT INC

$71.64/hr

The Junior IT Specialist provides entry-to-mid-level technical support for Point of Sale (POS ... Technical Troubleshooting & Maintenance Log, prioritize, and assist in resolving IT help desk ...

MISSION YOGURT INC

Junior IT Specialist

Westminster, CO · On-site

$25 - $28/hr

The Junior IT Specialist provides entry-to-mid-level technical support for Point of Sale (POS ... Log, prioritize, and assist in resolving IT help desk requests submitted by store management.

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Junior Help Desk information

See Colorado salary details

$15

$22

$34

How much do junior help desk jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for junior help desk in Colorado is $22.57, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.29 per hour, depending on experience, location, and employer.

What does a Junior Help Desk do?

A Junior Help Desk professional is responsible for providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. They typically handle basic troubleshooting, respond to help desk tickets, and may assist with tasks like password resets, software installations, and guiding users through solutions. Their goal is to resolve issues quickly or escalate them to more experienced IT staff if needed.

What are the key skills and qualifications needed to thrive as a Junior Help Desk, and why are they important?

To thrive as a Junior Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting, and customer support, often supported by a high school diploma or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for delivering timely, efficient technical support and ensuring user satisfaction within an organization.

What are some common challenges faced by Junior Help Desk professionals, and how can they be addressed?

Junior Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong time management and prioritization skills, stay up-to-date with company systems through ongoing training, and practice clear, patient communication. Many organizations provide mentoring and knowledge bases to help junior staff build confidence and expertise over time.

What is the difference between Junior Help Desk vs Help Desk Technician?

AspectJunior Help DeskHelp Desk Technician
Required CredentialsHigh school diploma, basic IT knowledgeHigh school diploma, some certifications (e.g., CompTIA A+)
Work EnvironmentEntry-level support, supervised tasksSupport roles in IT departments, troubleshooting
Employer & Industry UsageCommon in small to medium businesses, IT support teamsWidespread across industries, technical support roles
Search & Comparison IntentOften compared for entry-level IT support rolesMore experienced, technical troubleshooting roles

The main difference between Junior Help Desk and Help Desk Technician lies in experience and responsibilities. Junior Help Desk roles are entry-level, focusing on basic support and customer service, while Help Desk Technicians typically have more technical skills and handle more complex issues. Both roles are essential in IT support, but the Help Desk Technician usually requires additional certifications and experience.

What are the most commonly searched types of Help Desk jobs in Colorado?

The most popular types of Help Desk jobs in Colorado are:

What are popular job titles related to Junior Help Desk jobs in Colorado?

For Junior Help Desk jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Junior Help Desk jobs in Colorado look for?

The top searched job categories for Junior Help Desk jobs in Colorado are:

What cities in Colorado are hiring for Junior Help Desk jobs?

Cities in Colorado with the most Junior Help Desk job openings:

Junior Help Desk jobs near you
Infographic showing various Junior Help Desk job openings in Colorado as of August 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Temporary. Highlights an 100% In-person job distribution, with an average salary of $46,948 per year, or $22.6 per hour.

Jr. Help Desk Technician

Infinity Technology Services LLC

Colorado Springs, CO • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 24 days ago

Job description

Job Summary: 

ITS, LLC is seeking a successful candidate for a full-time IT Technician at a junior level to support the Product Support Facility (PSF) Help Desk for the United States Space Force (USSF).

Peterson SFB in Colorado Springs, CO. 

Key Responsibilities:

Duties and responsibilities include, but are not limited to:

  • Provide Tier I help desk technical support to customers and peers including application and hardware support, troubleshoot network connectivity, and assist with requests regarding account administration, training, distribution, and documentation of software, system, and network status.
  • Install, maintain, configure, troubleshoot/repair IT devices, and software. Includes, but is not limited to, desktop PCs, laptops, tablets, scanners, printers, mobile cellular devices, and peripherals in an environment with Microsoft Windows 10, and Microsoft Office 2016
  • Utilize Active Directory Users and Computers (ADUC), BMC Remedy, Directory and Resource Administrator (DRA), Dame Ware Remote Control, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists
  • Work independently and as part of a team to troubleshoot and solve hardware and software issues for the user community
  • Monitor trouble ticket queues and emails for timely customer engagement and resolution
  • Interact daily with Senior Tech and customers; interaction normally involves the exchange or presentation of information via the phone, email, or face-to-face communication
  • Interact well with peers, end users, and external support organizations in a professional and courteous manner
  • Provide software license management for Government Off-the-Shelf (GOTS) and Commercial Off-the-shelf (COTS) software

Preferred Qualifications:

  • Years of experience: 1 years

Education/Experience:

  • Education: High School Diploma
  • Certifications: CompTIA Security Plus certification

Clearance Requirement:

  • Secret Clearance Required

Salary Note:

  • In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this role is based on education, experience, and responsibilities. 

ITS, LLC is an equal-opportunity employer to include veterans and individuals with disabilities. 

U.S. Citizenship is required.

Apply