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Entry Level Help Desk Jobs in Colorado (NOW HIRING)

SSA Group

Helpdesk Analyst

Denver, CO · On-site

$59K - $61K/yr

Position Summary: Entry level technical support responsibility around Point of Sale (POS ... Helpdesk Analyst Who are we : SSA Group works with zoos, aquariums, museums, and other cultural ...

Smart City Networks

Technician I - Part Time

Denver, CO · On-site

$22/hr

Keywords: IT support, entry-level tech, event technician, help desk, cabling jobs, network technician, telecom, AV support, fiber optics, convention center jobs Equal Opportunity Employer This ...

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Mitchell and Company

Technical Assistant

Edwards, CO · On-site

This entry-level position is ideal for individuals with a strong interest in technology, a ... Previous help desk, IT support, or technical internship experience * Basic networking or hardware ...

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Entry Level Help Desk information

See Colorado salary details

$13

$24

$35

How much do entry level help desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for entry level help desk in Colorado is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.31 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Colorado? The most popular types of Help Desk jobs in Colorado are:
What are popular job titles related to Entry Level Help Desk jobs in Colorado? For Entry Level Help Desk jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Colorado look for? The top searched job categories for Entry Level Help Desk jobs in Colorado are:
What cities in Colorado are hiring for Entry Level Help Desk jobs? Cities in Colorado with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Colorado as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,635 per year, or $24.3 per hour.
Help Desk Specialist/ End User Device (EUD) Technician

Help Desk Specialist/ End User Device (EUD) Technician

Enhanced Veterans Solutions, Inc

Colorado Springs, CO • On-site

$20 - $28.51/hr

Full-time

Re-posted 2 days ago

Job description

Job Type
Full-time, Contract
Description
This is an entry level position. EVS is seeking a Dedicated End User Technician for work in Colorado Springs, CO.
The Dedicated End User Device (EUD) Technician / Client Service Technician (CST) - Field Technician II (Help Desk Specialist) provides frontline technical support services for NIPR and SIPR end-user systems supporting the United States Air Force Academy (USAFA). This position supports Help Desk operations, desktop support, printer support, workstation imaging, account assistance, and customer service functions in a mission-essential environment. The Help Desk Specialist is responsible for troubleshooting hardware and software issues, responding to service requests, documenting work orders, and ensuring timely restoration of end-user services in accordance with Performance Work Statement (PWS) requirements.
  • Provide Tier I and Tier II technical support for NIPR/SIPR desktop systems, laptops, printers, peripherals, and end-user devices.
  • Respond to customer requests received through walk-in Help Desk support, telephone support, remote support, and ServiceNow/CIPS ticketing systems.
  • Troubleshoot hardware, software, account access, printer connectivity, CAC reader, and peripheral device issues.
  • Install, configure, and support desktop computers, laptops, printers, and other end-user equipment.
  • Assist users with Microsoft O365 applications and enterprise software troubleshooting.
  • Perform basic account support and password assistance for NIPR/SIPR users.
  • Support workstation imaging and lifecycle replacement activities for Government systems.
  • Document all troubleshooting actions, service requests, and ticket updates within Government Automated Information Systems (AIS).
  • Provide desk-side support when issues cannot be resolved remotely.
  • Support VIP customers and mission-critical personnel as directed by management.
  • Assist with printer troubleshooting, printer mapping, and CAC-enabled printer support.
  • Support vulnerability remediation efforts and required software/security updates.
  • Ensure compliance with response and restoration timelines for Priority 1, 2, and 3 outages.
  • Participate in after-hours support and on-call rotations when required.
  • Support operational standby requirements, special events, graduation activities, and mission-critical operations.
  • Maintain professional customer service standards and ensure timely communication with customers regarding service status.
  • Follow Government security procedures and safeguard sensitive information and systems.

Requirements
• Active Secret Security Clearance required.
• Minimum of 1-3 years of experience in Help Desk support, desktop support, or enterprise IT customer service environments.
• Experience supporting Windows desktop operating systems and Microsoft Office/O365 applications.
• Basic knowledge of desktop hardware, printers, peripherals, and troubleshooting methodologies.
• Familiarity with ticket management systems such as ServiceNow or similar platforms.
• Strong customer service, communication, and problem-solving skills.
• Ability to work in a fast-paced operational environment.
• Ability to work independently and as part of a team.
• Experience supporting DoD or Government IT environments preferred.
Certifications
• CompTIA Security+ CE or equivalent DoD 8140 compliant certification required.
Work Environment
• On-site position supporting the United States Air Force Academy (USAFA).
• Requires support during standard operating hours with potential participation in after-hours support rotations.
• May require standing, walking, and lifting IT equipment during workstation setup and troubleshooting activities.
• Position supports a mission-essential services contract.
Salary Description
$20 to $28.51/hour for entry level

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