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Entry Level Help Desk Jobs in Colorado (NOW HIRING)

RF-SMART, a division of ICS

Customer Support l

Littleton, CO · On-site

$17 - $21.75/hr

Enter cases for complex issues to functional/technical support analysts. Entry-level support role ... Log all help desk interactions * Redirect complex issues to appropriate resources * Identify and ...

Smart City Networks

Technician I - Part Time

Denver, CO · On-site

$22/hr

Keywords: IT support, entry-level tech, event technician, help desk, cabling jobs, network technician, telecom, AV support, fiber optics, convention center jobs Equal Opportunity Employer This ...

Mitchell and Company

Technical Assistant

Edwards, CO · On-site

$41K - $48K/yr

This entry-level position is ideal for someone who enjoys technology, likes helping people, and ... Previous help desk, IT support, or technical internship experience * Basic networking or hardware ...

True North Group LLC.

Entry-Level Sales Agent

Durango, CO · On-site

$50K - $70K/yr

This is an outside sales position--you'll be out in the field, not stuck behind a desk. Your role ... Helping individuals select the right coverage for their needs Following up with clients and ...

Electra

IT Support Technician I

Boulder, CO · On-site

$21.50 - $23/hr

... years previous Help Desk, desktop support, retail technology, or customer service experience ... CompTIA A+, Microsoft MS-900, Google IT Support Certificate, or other entry-level technical ...

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Entry Level Help Desk information

See Colorado salary details

$13

$24

$35

How much do entry level help desk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for entry level help desk in Colorado is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.31 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Colorado?

The most popular types of Help Desk jobs in Colorado are:

What job categories do people searching Entry Level Help Desk jobs in Colorado look for?

The top searched job categories for Entry Level Help Desk jobs in Colorado are:

What cities in Colorado are hiring for Entry Level Help Desk jobs?

Cities in Colorado with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Colorado as of August 2026, with employment types broken down into 73% Full Time, 23% Part Time, and 4% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $50,635 per year, or $24.3 per hour.

Customer Support l

Littleton, CO • On-site

RF-SMART, a division of ICS
See more jobs at RF-SMART, a division of ICSexternal

$17 - $21.75/hr

Other

Posted 5 days ago

Job description

Customer Support

Jacksonville, Florida, United States

Customer Support (Non-IT related)

USE (Jacksonville, FL) or USW Highlands Ranch, CO

We exist to transform our customers and change lives

Who We're Looking For:

Provide initial support to customers via inbound calls and emails by handling inquiries and troubleshooting basic product-related issues. Gather information to identify and assess nature of problem. Typically refer customers to support portal documentation to recommend solutions. Enter cases for complex issues to functional/technical support analysts. Entry-level support role. Completes routine tasks as directed and under close to moderate supervision. This is not an IT related position.

What You'll Do:

  • Respond to customer emails and phone calls
  • Troubleshoot basic issues with customers
  • Log all help desk interactions
  • Redirect complex issues to appropriate resources
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes, and updates
  • Document help desk processes and collaborate to achieve efficiencies
  • Support licensing lifecycle management
  • Must be able to work the hours of 10 am - 7 pm EST if working in the Jacksonville, FL office location
  • Must be able to work the hours of 8 pm - 5 pm MDT if working in the Highlands Ranch, CO office location

What You Bring:

  • Some education in the field or equivalent experience
  • Good oral and written communication skills
  • Ability to learn new things quickly
  • Enjoys interacting with others with a sense of urgency
  • Good judgement when it comes to problem analysis and problem solutions
  • Easy to adapt to changing priorities and situations
  • High attention to detail
  • Tolerates and handles stress of deadlines and demands appropriately

Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).

General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

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