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Junior Desktop Support Engineer Jobs (NOW HIRING)

Procyon TS

Desktop Support Engineer

Des Moines, IA · On-site

Desktop Support Engineer Location: Des Moines, IOWA (Day1 Onsite) Type: Fulltime Experience: 8 to 10 Years * Lead a team of L2 Desktop Support field engineers * Resolving L2 and L3 desktop support ...

New

AceStack LLC

Desktop Support Engineer

Chicago, IL · On-site

Desktop Support Engineer Location: Chicago, IL - Onsite Fulltime Permanent FTE * Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware ...

TechClub Inc.

Desktop Support Engineer

Bethlehem, PA · On-site

Desktop Support Engineer Location: Bethlehem , PA (100% onsite Role Only) · Install, configure, and maintain desktops, laptops, printers, and peripheral devices. · Provide technical support for ...

AceStack LLC

Desktop Support Engineer

Malvern, PA · On-site

Desktop Support Engineer Location: Malvern, PA FTE • Strong knowledge of Windows and Mac operating systems, including installation and configuration. • Familiarity with printers, networks, and ...

New

E-Solutions

Desktop Support Engineer

Avon Lake, OH · On-site

... Desktop Support Engineer Technical Support Engineer or similar role Knowledge on Office application like WordExcel PowerPoint outlook Teams Working knowledge of office automation products and ...

Freemanhealth

Desktop Support Engineer

Inglewood, CA · On-site

The Desktop Support Engineer follows established procedures, workflows, and tools to provide support and customer service for systems aiding patient care and Freeman Health System operations ...

Old Mission

Desktop Support Engineer

Chicago, IL · On-site

$80K - $90K/yr

About the Role Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which ...

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Junior Desktop Support Engineer information

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$33.5K

$71.8K

$109.5K

How much do junior desktop support engineer jobs pay per year?

As of Jul 1, 2026, the average yearly pay for junior desktop support engineer in the United States is $71,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $80,000.00 per year, depending on experience, location, and employer.

What is the difference between Junior Desktop Support Engineer vs Help Desk Technician?

AspectJunior Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentOn-site, technical support for hardware/software issuesHelp desk, remote support, customer interaction
Industry UsageIT services, corporate environmentsIT support, customer service roles

Both roles involve troubleshooting and supporting computer systems, but Junior Desktop Support Engineers typically handle more technical hardware and software issues on-site, while Help Desk Technicians often provide remote support and customer service. The roles overlap in certifications and work environments, but differ in daily tasks and interaction levels.

What does a junior support engineer do?

A junior support engineer provides technical assistance to users by troubleshooting hardware, software, and network issues. They often handle ticketing systems, perform routine maintenance, and escalate complex problems to senior staff, requiring knowledge of operating systems and support tools. This role typically involves working in an IT support or help desk environment and may require basic certifications like CompTIA A+.

What skills do you need for L1 desktop support engineer?

An L1 desktop support engineer needs strong troubleshooting skills, knowledge of operating systems like Windows and macOS, and familiarity with common hardware components. Good communication skills and basic understanding of networking, remote support tools, and ticketing systems are also essential for effective support roles.

What are some common challenges faced by Junior Desktop Support Engineers in their first year, and how can they overcome them?

Junior Desktop Support Engineers often encounter challenges such as managing multiple support requests simultaneously, learning to troubleshoot a wide variety of hardware and software issues, and adapting to rapidly changing technologies. To overcome these, it's helpful to develop strong organizational skills, actively seek mentorship from senior team members, and make use of internal documentation and knowledge bases. Regularly communicating with users and colleagues can also help build confidence and improve problem-solving efficiency over time.

What does a Junior Desktop Support Engineer do?

A Junior Desktop Support Engineer is responsible for assisting users with technical issues related to computers, software, and network access. Their main duties include troubleshooting hardware and software problems, installing and configuring operating systems, and ensuring that all workstations function smoothly. They often provide support in-person, over the phone, or via remote tools, and may also help maintain inventory and documentation. Junior Desktop Support Engineers work under the supervision of more experienced IT staff and are essential to keeping office technology running efficiently.

What is the highest salary of a desktop support engineer?

The highest salary for a desktop support engineer can reach up to $70,000 to $90,000 annually, especially for those with advanced certifications, extensive experience, or in senior roles. Salaries vary based on location, company size, and skill level, with specialized knowledge of operating systems and troubleshooting tools often commanding higher pay.

Is desktop support a good entry level job?

Desktop support is considered a good entry-level job because it provides foundational IT skills, such as troubleshooting hardware and software issues, and often requires only basic certifications like CompTIA A+. It offers opportunities to develop customer service skills and gain experience with common tools and operating systems, making it a practical starting point for a career in IT.

What are the key skills and qualifications needed to thrive as a Junior Desktop Support Engineer, and why are they important?

To thrive as a Junior Desktop Support Engineer, you need foundational knowledge in computer hardware, operating systems, troubleshooting, and a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common enterprise software like Windows, macOS, and Microsoft Office is typically expected. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are vital for maintaining smooth IT operations and ensuring end-user productivity within an organization.
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Junior Desktop Support Engineer jobs near you

Desktop Support Engineer

Procyon TS

Des Moines, IA • On-site

Other

Posted yesterday

Job description

Desktop Support Engineer
Location: Des Moines, IOWA (Day1 Onsite)
Type: Fulltime
Experience: 8 to 10 Years
Job Description
  • Lead a team of L2 Desktop Support field engineers
  • Resolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and peripherals/ printers
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Providing Remote support using tools like Bomgar for remote sites
  • Manage the dispatch activities for remote sites and ensure resolution for the issues reported.
  • Asset Management and Weekly status reporting
  • Client installation and troubleshooting
  • Re Imaging and software patch installation
  • Last level of Technical Escalation for desktop support tickets
  • Able to perform root cause analysis and forensic analysis.
  • Vendor management and documentation
  • Report Information security incidents and weaknesses to Operations manager and CISO
Knowledge, Skills & Competencies:
  • Hands on experience in desktop support
  • Hands on IMAC of desktops and Laptops
  • Troubleshoot and install MS Office, Applications and
  • Troubleshot MAC OS basic issues
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Working knowledge of office automation products and computer peripherals, like printers and scanners.
  • Knowledge of network security practices and anti-virus programs.
  • Expert Level Administration of Hardware and Firmware exposure to physical system environments.
  • Analytical skills to accurately identify the root cause.
  • Experience of working with customers through direct interaction during support and change management activities.
  • Excellent verbal and written communication skills.
  • Effective team player as well as ability to drive autonomously.

"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com."

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