ZipRecruiter

Log In

1

Junior Desktop Support Engineer Jobs in Baltimore, MD

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

The Desktop Support Lead is also responsible for assisting the Desktop Support Manager in the day-to-day operations of the Desktop Support Team, focusing on incident management, request fulfillment ...

Ddc Dine

User Support Engineer

Fort George G Meade, MD · On-site

$100 - $125/hr

Support desktop and release and deploy activities including, but not limited to, desktop support ... Solution engineering design and transition for SCCM, MECM, MS InTune, VMware, Azure Virtual Desktop ...

Accenture

Field Support Lead 6407423

Baltimore, MD · On-site

... engineering teams when necessary. Security & Compliance * Ensure endpoints and virtual desktop ... Support multi-factor authentication, endpoint protection, encryption, and access controls. * Assist ...

next page

Showing results 1-20

All JobsDesktop Support Engineer JobsJunior Desktop Support Engineer JobsJunior Desktop Support Engineer Jobs in Baltimore, MD

Junior Desktop Support Engineer information

See Baltimore, MD salary details

$33.3K

$71.3K

$108.8K

How much do junior desktop support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for junior desktop support engineer in Baltimore, MD is $71,343.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,200.00 and $79,500.00 per year, depending on experience, location, and employer.

What does a junior desktop support engineer do?

A Junior Desktop Support Engineer is responsible for assisting users with technical issues related to computers, software, and network access. Their main duties include troubleshooting hardware and software problems, installing and configuring operating systems, and ensuring that all workstations function smoothly. They often provide support in-person, over the phone, or via remote tools, and may also help maintain inventory and documentation. Junior Desktop Support Engineers work under the supervision of more experienced IT staff and are essential to keeping office technology running efficiently.

What are the key skills and qualifications needed to thrive as a junior desktop support engineer?

To thrive as a Junior Desktop Support Engineer, you need foundational knowledge in computer hardware, operating systems, troubleshooting, and a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common enterprise software like Windows, macOS, and Microsoft Office is typically expected. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are vital for maintaining smooth IT operations and ensuring end-user productivity within an organization.

What are some common challenges faced by junior desktop support engineers in their first year, and how can they overcome them?

Junior Desktop Support Engineers often encounter challenges such as managing multiple support requests simultaneously, learning to troubleshoot a wide variety of hardware and software issues, and adapting to rapidly changing technologies. To overcome these, it's helpful to develop strong organizational skills, actively seek mentorship from senior team members, and make use of internal documentation and knowledge bases. Regularly communicating with users and colleagues can also help build confidence and improve problem-solving efficiency over time.

What is the difference between Junior Desktop Support Engineer vs Help Desk Technician?

AspectJunior Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentOn-site, technical support for hardware/software issuesHelp desk, remote support, customer interaction
Industry UsageIT services, corporate environmentsIT support, customer service roles

Both roles involve troubleshooting and supporting computer systems, but Junior Desktop Support Engineers typically handle more technical hardware and software issues on-site, while Help Desk Technicians often provide remote support and customer service. The roles overlap in certifications and work environments, but differ in daily tasks and interaction levels.

Is a junior desktop support engineer a good entry level job?

A junior desktop support engineer is generally considered a good entry-level position in IT, offering opportunities to develop technical skills such as troubleshooting hardware and software issues, working with tools like ticketing systems, and gaining experience in user support. It provides a foundation for advancing into more specialized IT roles and often requires basic certifications like CompTIA A+.

What are the most commonly searched types of Desktop Support Engineer jobs in Baltimore, MD?

The most popular types of Desktop Support Engineer jobs in Baltimore, MD are:

What are popular job titles related to Junior Desktop Support Engineer jobs in Baltimore, MD?

For Junior Desktop Support Engineer jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Junior Desktop Support Engineer jobs in Baltimore, MD look for?

The top searched job categories for Junior Desktop Support Engineer jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Junior Desktop Support Engineer jobs?

Cities near Baltimore, MD with the most Junior Desktop Support Engineer job openings:

Junior Desktop Support Engineer jobs near you

Desktop Support Lead

Bowie State University

Bowie, MD • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Posting Details
Job Posting Information
Job Posting Number
S485
Position Title
Desktop Support Lead
Class Title
Staff
Regular or Contingent II
Regular (PIN)
Desired Start Date
FLSA
Exempt
Salary Range
$65,000 - $75,000
Open Date
01/31/2024
Close Date
Open Until Filled
Yes
Duties and Responsibilities
The Desktop Support Lead is responsible for providing Tier II desktop support service, serving as an expert in troubleshooting complex issues, and and providing technical development and guidance for the Desktop Support Team. The Desktop Support Lead is also responsible for assisting the Desktop Support Manager in the day-to-day operations of the Desktop Support Team, focusing on incident management, request fulfillment, provisioning, maintenance, and break/fix management. Ensuring an effective and efficient IT support level is provided within the desktop support environment for resolving IT-related issues or problems. This position will confirm all SOPs for the Desktop Support Team are followed, and our customers are receiving resolutions to their issues in a timely fashion.
  • Provide Tier II client support for hardware, software, and network services.
  • Resolve Tier II escalation tickets by troubleshooting IT hardware and software issues, including laptops, desktops, tablets, mobile devices, printers, and VPN issues.
  • Assist in the architecture, implementation, and maintenance of the organization's desktop environments, including installation, upgrades, high-level troubleshooting, and Windows and Mac OS software deployment.
  • Provide Tier II support for system images, virtual environments, and Mac OS Management.
  • Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services and remote support, where appropriate.
  • Perform secure baseline image creation and tailoring of Windows operating system images to form a core baseline.
  • Support application packaging, deployments, documentation, and release control in an enterprise environment.
  • Oversee hardware and software deployment projects assigned to the Desktop Support team.
  • Responsible for classroom and lab maintenance ensuring all computers are updated before the start of the semester.
  • Provide technical guidance and collaborate with Tier 3 to streamline services and support.
  • Serve as the escalation person for complex issues for the desktop support team
  • Document detailed notes in the ticketing system and provide accurate and timely customer updates.
  • Serve as a senior technician of the desktop support team setting the bar high in performance, customer satisfaction, and improving processes.
  • Assist in training and mentoring staff to improve performance, increase customer satisfaction, and drive efficiencies.
  • Partner with leadership to create a friendly, productive environment that promotes success.
  • Monitor desktop queues ensuring SLAs are met, and best ticket practices demonstrate quality practices. Mentor staff who do not meet requirements.
  • Respond to customer escalations in person and/or via email in a timely manner.
  • Determine root causes and create corrective action plans.
  • Create standard operating procedures (SOPs) and update existing SOPs for specialized technical support.
  • Ability to multi-task projects and daily operations while providing regular status updates to management.
  • Serve as backup to the Desktop Support Manager.
  • Other duties as assigned.

Minimum Qualifications
Education
Bachelor's degree required in Computer Technology, Computer Science, or IT related field.
HDI, MCSE, MCP, A+, ITIL v4 certificate, Security+ or Network+ certification preferred.
Experience
A minimum of three (3) years of Tier II support experience in a networked environment is required.
Knowledge Skills and Abilities
  • Must have a solid understanding of the hardware, software, and network infrastructure that they will be supporting. This includes knowledge of operating systems, hardware components, applications, and network protocols.
  • Must have excellent technical knowledge of computer systems, software applications, and hardware peripherals. This includes troubleshooting, diagnosing, and resolving technical issues.
  • Must be able to adapt to changing technologies and be willing to continuously learn and improve their skills to keep pace with the latest technology trends.
  • Must possess excellent documentation skills, must be able to accurately record and track technical issues, resolutions, and any other pertinent information.
  • Strong technical foundation, excellent problem-solving skills, and a customer-focused mindset.
  • Experienced troubleshooter (hardware, software, and complex systems).
  • Strong knowledge of Windows Operating System, MacOS, iOS
  • Strong knowledge of Office 365, Teams, Zoom, VPN, etc.
  • Strong knowledge of VMware.
  • Work independently and within the framework of a team with minimum assistance.
  • Must understand the art of always providing customer service.
  • Ability to analyze complex issues.

Conditions of Employment
Other
Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.
Please be advised, COVID-19 vaccinations are encouraged but not required for faculty and staff to be employed at Bowie State University. This protocol is subject to change.
Some Remote hours allowed.
Posting Detail Information
Special Instructions to Applicant
Quick Link for Internal Postings
https://bowiestate.peopleadmin.com/postings/2830

Apply