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Desktop Support Engineer Jobs in Baltimore, MD (NOW HIRING)

StepStone Group

Desktop Support Analyst

Baltimore, MD

$51K - $55K/yr

Desktop Support provides centralized information and support management service to handle technology queries Key Responsibilities: * Act as an initial point of contact for technical support requests ...

Noblesoft Technologies

Desktop Support technician

Baltimore, MD · On-site

$20 - $25.50/hr

Desktop Support technician Location : Baltimore MD Responsibilities :- · Image and configure laptops and desktops for distribution to onsite, remote users and special projects. · Provide hardware ...

A&T Systems

End User Desktop Support Technician

MD · On-site

$20.75 - $26.50/hr

The End User Desktop Support Technician is responsible for delivering onsite and remote technical support to end users across one or more client agencies. This position provides comprehensive support ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Baltimore, MD

Desktop Support Engineer information

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$10

$26

$45

How much do desktop support engineer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for desktop support engineer in Baltimore, MD is $26.82, according to ZipRecruiter salary data. Most workers in this role earn between $20.53 and $30.58 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. They install, configure, and maintain computer systems, often using remote tools and diagnostic software, and may hold certifications like CompTIA A+ to ensure technical proficiency.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What is the highest salary of a desktop support engineer?

The highest salary for a desktop support engineer can exceed $70,000 to $80,000 annually, especially for those with advanced certifications, extensive experience, or working in high-cost-of-living areas. Senior roles or those with specialized skills in networking, security, or enterprise environments may earn higher compensation.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

Is desktop support a good entry-level job?

Desktop Support Engineer roles are often suitable as entry-level positions because they require basic technical skills, knowledge of operating systems, and troubleshooting abilities. These jobs provide hands-on experience with hardware, software, and customer service, making them a common starting point in IT careers.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What engineer makes $500,000 a year?

While most desktop support engineers earn significantly less, some senior or specialized IT professionals with extensive experience, certifications, and advanced skills in enterprise environments can reach or exceed a $500,000 annual salary, often through bonuses, stock options, or consulting roles. Such high earnings are rare and typically involve leadership positions or highly specialized technical expertise.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.
More about Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Baltimore, MD? The most popular types of Desktop Support Engineer jobs in Baltimore, MD are:
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What job categories do people searching Desktop Support Engineer jobs in Baltimore, MD look for? The top searched job categories for Desktop Support Engineer jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Desktop Support Engineer jobs? Cities near Baltimore, MD with the most Desktop Support Engineer job openings:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Baltimore, MD as of July 2026, with employment types broken down into 10% Locum Tenens, 66% Full Time, 11% Part Time, 1% Temporary, and 12% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $55,791 per year, or $26.8 per hour.
Desktop Support Technician

Desktop Support Technician

Thoughtwave Software and Solutions

Fort George G Meade, MD • On-site

$22.50 - $28.50/hr

Other

Posted 4 days ago

Job description

Desktop Support Technician
Location: Must reside within a commutable distance of Fort Meade, MD
Travel: Nationwide travel required
Clearance: Active Secret Clearance Required
Employment Type: 12-Month Contract with Potential for Extension
Remote Flexibility: Hybrid/Remote Flexibility Available When Not Traveling

Must have requirements:

  • Active Secret Clearance
  • Minimum of 2 years experience
  • Ability to travel
  • Located within commuting distance of Fort Meade in Maryland (within 60 miles)

 
Position Overview
We are seeking a Desktop Support Technician to provide hands-on technical support for end users across multiple customer locations nationwide. The ideal candidate will have experience supporting desktop environments, deploying, and imaging workstations, troubleshooting hardware and software issues, and delivering excellent customer service in a fast-paced environment.
 
Responsibilities

  • Provide Tier I/II desktop and help desk support for end users.
  • Deploy, image, re-image, configure, and maintain Windows-based desktop and laptop systems.
  • Troubleshoot and resolve hardware, software, printer, peripheral, and connectivity issues.
  • Install, configure, and upgrade operating systems, software applications, and security updates.
  • Respond to and resolve service tickets in accordance with established service levels.
  • Support user account administration activities, including password resets and access troubleshooting.
  • Perform desk-side, remote, and field support activities.
  • Maintain asset inventory and documentation for deployed equipment.
  • Coordinate with network, systems, and cybersecurity teams to resolve complex issues.
  • Travel to customer sites throughout the United States to support deployment, refresh, and migration projects.
  • Provide exceptional customer service while supporting users in enterprise environments.

 
Required Qualifications

  • Active Secret Clearance.
  • Minimum of 2 years of Help Desk, Desktop Support, or Technical Support experience.
  • Must reside within a reasonable commuting distance of Fort Meade, Maryland.
  • Experience deploying, imaging, and troubleshooting Windows desktop and laptop systems.
  • Experience supporting Microsoft Windows, Microsoft 365, and common enterprise applications.
  • Strong troubleshooting skills for hardware, software, printers, mobile devices, and peripheral equipment.
  • Ability to travel to customer locations throughout the United States.
  • Strong communication and customer service skills.
  • Ability to lift and move computer equipment as needed.

Apply