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Desktop Support Engineer Jobs in Baltimore, MD (NOW HIRING)

Accenture

Field Support Lead 6407423

Baltimore, MD · On-site

... engineering teams when necessary. Security & Compliance * Ensure endpoints and virtual desktop ... Support multi-factor authentication, endpoint protection, encryption, and access controls. * Assist ...

A&T Systems

End User Desktop Support Technician

MD · On-site

$20.75 - $26.50/hr

The End User Desktop Support Technician is responsible for delivering onsite and remote technical support to end users across one or more client agencies. This position provides comprehensive support ...

Umd

IT Desktop Support Coordinator

College Park, MD · On-site

$79K - $94K/yr

As a member of the Enterprise Desktop team, this position will assist with technical support of desktop computers, applications, audiovisual equipment and related technology. Support includes ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Baltimore, MD

Desktop Support Engineer information

See Baltimore, MD salary details

$10

$26

$45

How much do desktop support engineer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for desktop support engineer in Baltimore, MD is $26.82, according to ZipRecruiter salary data. Most workers in this role earn between $20.53 and $30.58 per hour, depending on experience, location, and employer.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

More about Desktop Support Engineer jobs

What are the most commonly searched types of Desktop Support Engineer jobs in Baltimore, MD?

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For Desktop Support Engineer jobs in Baltimore, MD, the most frequently searched job titles are:

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The top searched job categories for Desktop Support Engineer jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Desktop Support Engineer jobs?

Cities near Baltimore, MD with the most Desktop Support Engineer job openings:

Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $55,793 per year, or $26.8 per hour.

Desktop Support - Seasonal Assignments

Howard Community College Job Search

Columbia, MD • On-site

$16/hr

Part-time

Re-posted 24 days ago

Job description

Position Information
About Us
Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.
Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title Desktop Support - Seasonal Assignments FLSA Non-Exempt FT/PT Part Time Hours Per Week Up to 24 hours Work Schedule Evenings and weekend support Position Salary Range $16/hr Summary
The Desktop Support Technician is responsible for supporting the students, employees and guests using colleges technology across the campus. They support students and employees by providing quick response and resolution for tickets as requested. Including instruction, diagnostics, and repair as needed. The Desktop Support Technicians assist the department with hardware deployments, imaging, upgrades and moves. They work with members of IT to update guides for students, staff and faculty as needed.
Essential Role Responsibilities
  • Setup and deployment of hardware and software in classroom, conference room and employee workstations.
  • Proactive maintenance and remediation across computers, printers and mobile devices
  • Diagnostics and troubleshooting issues reported by the Howard CC community
  • Training and assisting students and faculty on using software and hardware
  • Update the college knowledge base articles
  • Maintain the college technology asset inventory as required
  • Document calls in the college IT Service Management/Ticketing platform.
Minimum Education Required High School or equivalent Experience Required
  • Ability to lift computers, peripherals, and simulation equipment up to 25-lbs. from the ground to 5 feet.
  • Knowledge of common software such as Windows, Office, Canvas, macOS, and iPadOS
  • Knowledge of basic computer hardware such as microphones, laptops, printers, monitors and webcams
  • Knowledge of conference room and classroom presentation equipment such as projectors, remotes, and cameras
  • Strong oral and written communication skills
  • Regular attendance is a requirement of this job.
  • Ability to maintain strict confidentiality
Minimum and Preferred Qualifications Physical Demand Summary
  • Work includes routing cabling under desks and in carts
Division xxxxx_Student Computer Services (Div) Department xxxxx_Student Computer Support
Posting Detail Information
Posting Number NB209P Number of Vacancies 2 Best Consideration Date 07/30/2025 Job Open Date 07/16/2025 Job Close Date 09/05/2025 Continuous Recruitment? Yes Applicant Instructions
*Pre-employment criminal background investigation is a condition of employment.
HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.
Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).
Quick Link for Internal Postings https://howardcc.peopleadmin.com/postings/4880 EEO Statement
Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.

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