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Ivr Project Manager Jobs (NOW HIRING)

Eightelevengroup

Project Manager V

Des Moines, IA · On-site

$94.71/hr

Oversee coordination related to technologies such as IVR systems, telephony, agent scheduling/workforce management tools, and other agent‑impacting platforms Required Skills * Senior-level project ...

New

Miratech

Senior Java IVR Application Developer

$58.50 - $74.75/hr

We are looking for a Senior Java IVR Application Developer to join our voice/contact center ... Collaborate with project managers to ensure the timely and high-quality delivery of solutions

Randstad Digital

Project Manager

West Des Moines, IA · On-site

$63.75 - $68.75/hr

Oversee integration of technologies such as IVR systems and agent scheduling tools. qualifications: Extensive experience in project management, change delivery, and change management within the ...

Harvey Nash

IT Project Manager

Rosemead, CA · On-site

$100K - $119K/yr

Job Title: IT Project Manager Job Duration: 12 months Job Location: Rosemead, CA(Hybrid: Onsite ... Customer Experience, Contact Center, IVR, IVA, Conversational AI, or customer service technologies.

RIT Solutions, Inc.

Project Manager - Genesys

Required : • Active PMP certification. • Project management experience in the Genesys Cloud Contact Center Services area. • Genesys, Avaya, and IVR technologies experience (CPE). • Four or ...

Syntricate Technologies

IVR Tester

Bethpage, NY · On-site

Syntricate Technologies is seeking an IVR Tester to join their team. The role focuses on quality ... project management services. Founded in 2004, the company is headquartered in Boston, USA, with a ...

Optimum

Project Manager

Plano, TX · On-site

We are looking for a Project Manager that will be responsible for managing and directing the ... SMS, Messaging, Chatbots, IVR, Verint Voice and Screen recordings, Medallia Surveys, agent metrics ...

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Ivr Project Manager information

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How much do ivr project manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for ivr project manager in the United States is $46.24, according to ZipRecruiter salary data. Most workers in this role earn between $40.14 and $50.72 per hour, depending on experience, location, and employer.

What does an IVR Project Manager do?

An IVR Project Manager is responsible for overseeing the planning, development, and implementation of Interactive Voice Response (IVR) systems. They coordinate with stakeholders to gather requirements, manage project timelines, and ensure the system meets business needs. Their role includes collaborating with technical teams, testing the IVR solution, and ensuring a smooth deployment. They also monitor performance and troubleshoot issues to maintain optimal system functionality.

What skills and qualifications are needed to be an IVR Project Manager?

To thrive as an IVR Project Manager, you need expertise in project management, telecommunications, and interactive voice response systems, often supported by a bachelor’s degree in a related field and PMP or similar certification. Familiarity with IVR development platforms, telephony infrastructure, and workflow management tools like Jira or Microsoft Project is typically required. Strong communication, problem-solving, and leadership skills help in managing cross-functional teams and client expectations. These skills ensure the successful implementation of IVR solutions that meet technical requirements and deliver excellent user experiences.

How does an IVR Project Manager collaborate with cross-functional teams during IVR system implementation?

An IVR Project Manager works closely with software engineers, UX designers, QA testers, and business stakeholders to ensure that the IVR solution meets both technical and business requirements. This involves facilitating regular meetings to gather input, clarify project goals, and address challenges as they arise. The IVR Project Manager often acts as a bridge between technical and non-technical teams, translating business needs into actionable tasks for developers and ensuring thorough testing before deployment. Effective communication and collaboration are key to delivering a seamless IVR experience on schedule.

Is an IVR project manager in high demand?

IVR project managers are in moderate to high demand as businesses increasingly adopt automated customer service solutions. They need skills in project management, telecommunications, and familiarity with IVR systems, often requiring certifications like PMP. The role is expected to grow with the expansion of contact center technologies.
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Ivr Project Manager jobs near you
Infographic showing various Ivr Project Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $96,184 per year, or $46.2 per hour.

Project Manager V

Eightelevengroup

Des Moines, IA • On-site

$94.71/hr

Other

Posted 3 days ago

New

Key responsibilities

  • Lead end-to-end delivery of wave-based migrations from discovery and planning through deployment and post-launch support

  • Partner with business leaders, contact center teams, technology partners, and operations stakeholders to ensure successful migration execution and adoption

  • Manage project timelines, risks, dependencies, readiness activities, stakeholder communication, and delivery milestones

Job description

Senior Project Manager, Contact Center Modernization

Location: Hybrid, Charlotte, NC or Des Moines, IA

Contract: 12-month W2 contract, 40 hours/week, weekly pay

Pay Rate: $68.75/hr

Desired Start Date: 7/18/2025

Interview Process: One 30-minute Microsoft Teams interview, with possible second round

Calculated Hire is hiring a Senior Project Manager to support a high-priority Contact Center Modernization initiative with a Fortune 100 financial services client. This is a large-scale, multi-year program focused on consolidating contact center applications and transitioning customer-facing agents onto a modern cloud platform by the end of 2027.

Job Description

The Senior Project Manager will lead wave-based migrations across a complex enterprise contact center modernization program. This person will partner closely with business unit leaders, contact center stakeholders, technology teams, and other project managers to drive migration planning, deployment readiness, execution, and adoption.

This role requires someone who can operate in a high-visibility environment, manage shifting priorities, influence stakeholders, and keep complex delivery work moving across multiple groups. The team needs a hands‑on senior PM who can own outcomes, manage risks and dependencies, and support successful migrations across agent-facing platforms and contact center operations.

Responsibilities
  • Lead end-to-end delivery of wave-based migrations from discovery and planning through deployment and post-launch support
  • Partner with business leaders, contact center teams, technology partners, and operations stakeholders to ensure successful migration execution and adoption
  • Manage project timelines, risks, dependencies, readiness activities, stakeholder communication, and delivery milestones
  • Support migration planning for contact center applications, customer service platforms, agent-facing tools, and cloud-based contact center solutions
  • Influence executive and business stakeholders to prioritize migration activities and support change adoption
  • Coordinate with a broader program team to align workstreams, share learnings, and maintain consistency across the initiative
  • Drive change management and delivery strategies specific to contact center operations and cloud platform transitions
  • Support critical migration phases that may require overtime or onsite command center presence
  • Track progress, communicate updates, and elevate issues impacting delivery, readiness, or business adoption
  • Oversee coordination related to technologies such as IVR systems, telephony, agent scheduling/workforce management tools, and other agent‑impacting platforms
Required Skills
  • Senior-level project management experience in complex enterprise environments
  • Experience leading large-scale transformation, modernization, migration, or change delivery initiatives
  • Strong understanding of contact center operations, customer service environments, or agent-facing technology platforms
  • Experience managing projects using both Waterfall and Agile methodologies
  • Ability to manage risks, issues, dependencies, timelines, stakeholder communication, and executive-level reporting
  • Strong change management and business readiness experience
  • Ability to influence cross-functional stakeholders and drive alignment across business, operations, and technology teams
  • Comfort working in a fast-paced, high-visibility program with shifting priorities
  • Strong communication, organization, and follow-through
Required Qualifications
  • 8+ years of project management, program management, change delivery, or transformation experience
  • Experience within financial services, banking, consumer banking, or another highly regulated enterprise environment
  • Experience supporting contact center operations, customer service platforms, cloud migrations, enterprise technology migrations, or application consolidation efforts
  • Ability to work hybrid 3 days onsite in Charlotte, NC or Des Moines, IA
  • Flexibility for occasional overtime or onsite command center support during critical migration phases
Desired Skills
  • Experience with contact center modernization or cloud contact center platforms
  • Exposure to CCaaS, IVR, telephony, agent desktop, workforce management, agent scheduling, or routing technologies
  • Experience with platforms such as Genesys, NICE CXone, Five9, Amazon Connect, Avaya, Cisco, or similar contact center tools
  • Experience with Monday.com or similar project management tools
  • Experience supporting cloud platform migrations impacting customer-facing agents
  • Prior Fortune 100, large bank, or financial services experience

This role sits within one of the client’s most strategic modernization efforts and will support the migration of contact center applications and customer-facing agent populations to a modern cloud-based platform.

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