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Ivr Project Manager Jobs (NOW HIRING)

Optimum

Project Manager

Plano, TX · On-site

We are looking for a Project Manager that will be responsible for managing and directing the ... SMS, Messaging, Chatbots, IVR, Verint Voice and Screen recordings, Medallia Surveys, agent metrics ...

New

MM International

IVR Quality Engineer

Fort Mill, SC · On-site

Understands session management, data validation, and call log analysis. * Quality Engineering ... Day to Day Responsibilities/project specifics: * Develop and execute test strategies for IVR and ...

US IT Solutions Inc

IVR Test Lead

Lansing, MI

$48.25 - $65.75/hr

... management processes Qualifications The IVR Test Lead is responsible for ensuring on time and on budget completion of all scheduled tasks and that all test artifacts for the project meet strenuous ...

IntraEdge

Senior AI/ML & IVR Engineer GCP

Scottsdale, AZ

$105K - $145K/yr

... management * Implement robust MLOps for model monitoring, versioning, CI/CD, retraining, and ... Lead technical projects, mentor team members, and ensure best practices in code quality, security ...

360 IT Professionals

IVR QA Analyst

Michigan Center, MI · On-site

We are emerging as one of the largest private talent sourcing and management firms in the US. Our ... Experience leading projects to completion. * Candidate MUST possess excellent communication skills ...

Vail Systems Inc.

Technical Project Manager II

Chicago, IL · On-site

$94.80 - $117.50/hr

Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows ... Project Management Professional (PMP) certification, preferred. $94,800 - $117,500 a year Who We ...

TecTammina

Call Center Project Manager

Pleasanton, CA

$134K/yr

Company Description First IT Solutions Technical/Functional Skills : Call center applications like NICE, Aspect, Genesys, CTI, Pega, IVR, etc. Qualifications Bachelors Additional Information Job ...

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How much do ivr project manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for ivr project manager in the United States is $46.24, according to ZipRecruiter salary data. Most workers in this role earn between $40.14 and $50.72 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be an IVR Project Manager?

To thrive as an IVR Project Manager, you need expertise in project management, telecommunications, and interactive voice response systems, often supported by a bachelor’s degree in a related field and PMP or similar certification. Familiarity with IVR development platforms, telephony infrastructure, and workflow management tools like Jira or Microsoft Project is typically required. Strong communication, problem-solving, and leadership skills help in managing cross-functional teams and client expectations. These skills ensure the successful implementation of IVR solutions that meet technical requirements and deliver excellent user experiences.

How does an IVR Project Manager collaborate with cross-functional teams during IVR system implementation?

An IVR Project Manager works closely with software engineers, UX designers, QA testers, and business stakeholders to ensure that the IVR solution meets both technical and business requirements. This involves facilitating regular meetings to gather input, clarify project goals, and address challenges as they arise. The IVR Project Manager often acts as a bridge between technical and non-technical teams, translating business needs into actionable tasks for developers and ensuring thorough testing before deployment. Effective communication and collaboration are key to delivering a seamless IVR experience on schedule.

What does an IVR Project Manager do?

An IVR Project Manager is responsible for overseeing the planning, development, and implementation of Interactive Voice Response (IVR) systems. They coordinate with stakeholders to gather requirements, manage project timelines, and ensure the system meets business needs. Their role includes collaborating with technical teams, testing the IVR solution, and ensuring a smooth deployment. They also monitor performance and troubleshoot issues to maintain optimal system functionality.
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Ivr Project Manager jobs near you
Infographic showing various Ivr Project Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $96,184 per year, or $46.2 per hour.

Senior Project Manager - Customer Transformation Program

Blue Star Partners LLC

Columbus, OH • Remote

$100 - $130/hr

Full-time

Re-posted 8 days ago

Job description

Job Title: Senior Project Manager – Customer Transformation Program
Location: Remote (Columbus, OH)
Travel Requirement: Bi-weekly travel to Columbus, OH
Contract Duration: 6–12 months (Strong possibility of extension)
Pay Rate: $100–$130/hour (W-2)
W-2 Option w/ Benefits: $95-$125/hour
Healthcare: ICHRA health benefit option available
Employment Type: W-2 Only (U.S. Citizens only – No visa sponsorship)


Position Summary

We are seeking experienced Senior Project Managers to support a large-scale, customer-facing transformation program. These roles will be aligned to specific functional workstreams and will focus on driving execution across customer experience, CRM, billing, and customer service platforms.

This role requires a strong delivery-oriented Project Manager who knows how to drive progress, track execution, and hold teams accountable in complex, cross-functional environments. The Senior Project Manager will partner closely with business leaders, technology teams, and vendors to ensure customer-facing initiatives are delivered effectively and with a strong focus on customer experience outcomes.


Key Responsibilities

  • Lead execution of customer transformation initiatives aligned to assigned workstreams
  • Drive delivery across customer-facing systems and processes, including website interfaces, CRM platforms, billing workflows, IVR and call center technologies, and customer service operations
  • Develop and manage detailed project plans, milestones, risks, and dependencies
  • Track progress across internal teams and external vendors, ensuring accountability and timely resolution of issues
  • Facilitate collaboration across business, IT, customer service, billing, and digital teams
  • Provide clear and consistent status reporting to leadership and stakeholders
  • Identify delivery risks, dependencies, and gaps impacting customer experience and drive corrective actions
  • Ensure initiatives align with broader customer experience strategy and transformation objectives


Required Qualifications

  • 7+ years of experience leading complex, enterprise-scale projects or programs
  • Proven experience supporting customer transformation or customer experience initiatives
  • Experience working with CRM platforms and customer data workflows
  • Strong execution mindset with demonstrated ability to drive delivery and accountability
  • Experience managing cross-functional teams across business and technology organizations
  • Excellent communication, stakeholder management, and facilitation skills


Preferred Qualifications

  • Experience working with SAP in a customer, billing, or order-to-cash context
  • Experience with customer billing systems, IVR platforms, or call center technology
  • Background in customer service operations or digital customer experience initiatives
  • Experience in utilities, energy, or other regulated industries is a plus