Ivr Project Manager Jobs (NOW HIRING)

Drive contact center transformation programs covering IVR, ACD, call flows, and omnichannel ... Project/Program Management: project plans, WBS, risk management, milestone tracking * Vendor ...

Strong familiarity with SDLC processes, Agile methodologies, and project management tools (such as Jira) to manage large-scale IVR deployments and meet strict deadlines. * Strategic Problem Solving:

... IVR, virtual agents). • Background in ambulatory care, dental DSO, health system, or payer ... or equivalent project management certification. • Exposure to SaaS or cloud platform ...

... IVR, virtual agents). • Background in ambulatory care, dental DSO, health system, or payer ... or equivalent project management certification. • Exposure to SaaS or cloud platform ...

... management * Implement robust MLOps for model monitoring, versioning, CI/CD, retraining, and ... Lead technical projects, mentor team members, and ensure best practices in code quality, security ...

Strong experience in Genesys (IVR / Omnichannel) * Exposure to Chatbot / Voicebot implementations * Integration experience with SAP C4C or Salesforce Service Cloud * Ability to manage global teams ...

Experience testing CRM applications for the contact center is preferred * Experience with testing ... other project stakeholders clearly and effectively. * Good working knowledge of one or more ...

We are emerging as one of the largest private talent sourcing and management firms in the US. Our ... Experience leading projects to completion. * Candidate MUST possess excellent communication skills ...

... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or ...

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management. Position Summary: The Sr. Project ...

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management. Position Summary: The Sr. Project ...

Company Description First IT Solutions Technical/Functional Skills : Call center applications like NICE, Aspect, Genesys, CTI, Pega, IVR, etc. Qualifications Bachelors Additional Information Job ...

Company Description First IT Solutions Technical/Functional Skills : Call center applications like NICE, Aspect, Genesys, CTI, Pega, IVR, etc. Qualifications Bachelors Additional Information Job ...

ACD, IVR, CTI, digital call recording, workforce management, operational analysis and reporting) and maintenance and enhancement projects utilizing a variety of new computing architectures (e.g ...

ACD, IVR, CTI, digital call recording, workforce management, operational analysis and reporting) and maintenance and enhancement projects utilizing a variety of new computing architectures (e.g ...

Oversee operations of a 24x7,365 Service Desk, managing the CCaaS platform, IVR/ACD system ... You MUST have: * 5+ years of project management experience, including 3+ years of hands-on ...

... management processes. The IVR Test Lead is responsible for ensuring on time and on budget completion of all scheduled tasks and that all test artifacts for the project meet strenuous standards.

Oversee operations of a 24x7,365 Service Desk, managing the CCaaS platform, IVR/ACD system ... You MUST have: * 5+ years of project management experience, including 3+ years of hands-on ...

... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Support test automation for IVR and conversational flows Defect Management & Reporting * Identify ...

... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Support test automation for IVR and conversational flows Defect Management & Reporting * Identify ...