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Ivr Project Manager Jobs (NOW HIRING)

Brillio

IVR QA Engineer - R01566923

Saint Louis, MO · Remote

... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... flows Defect Management & Reporting Identify, log, track, and retest defects Work closely with ...

Brillio

IVR QA Engineer - R01566923

Saint Louis, MO · On-site +1

... projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians ... Management & Reporting • Identify, log, track, and retest defects • Work closely with ...

Arete Technologies, Inc.

IVR Test Analyst

Lansing, MI · On-site

Experience leading projects to completion. Candidate MUST possess excellent communication skills ... and managing test data, test execution and defect management processes. The Test Analyst is ...

Teleperformance

Contact Center Account Manager

$83K - $86K/yr

Track and manage scope, schedule and costs for project implementation * Manage tasks and deliverables from client to technical resources * Review both new and existing IVR programs for script to ...

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How much do ivr project manager jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for ivr project manager in the United States is $46.24, according to ZipRecruiter salary data. Most workers in this role earn between $40.14 and $50.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IVR Project Manager, and why are they important?

To thrive as an IVR Project Manager, you need expertise in project management, telecommunications, and interactive voice response systems, often supported by a bachelor’s degree in a related field and PMP or similar certification. Familiarity with IVR development platforms, telephony infrastructure, and workflow management tools like Jira or Microsoft Project is typically required. Strong communication, problem-solving, and leadership skills help in managing cross-functional teams and client expectations. These skills ensure the successful implementation of IVR solutions that meet technical requirements and deliver excellent user experiences.

How does an IVR Project Manager typically collaborate with cross-functional teams during the implementation of an IVR system?

An IVR Project Manager works closely with software engineers, UX designers, QA testers, and business stakeholders to ensure that the IVR solution meets both technical and business requirements. This involves facilitating regular meetings to gather input, clarify project goals, and address challenges as they arise. The IVR Project Manager often acts as a bridge between technical and non-technical teams, translating business needs into actionable tasks for developers and ensuring thorough testing before deployment. Effective communication and collaboration are key to delivering a seamless IVR experience on schedule.

What does an IVR Project Manager do?

An IVR Project Manager is responsible for overseeing the planning, development, and implementation of Interactive Voice Response (IVR) systems. They coordinate with stakeholders to gather requirements, manage project timelines, and ensure the system meets business needs. Their role includes collaborating with technical teams, testing the IVR solution, and ensuring a smooth deployment. They also monitor performance and troubleshoot issues to maintain optimal system functionality.
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Ivr Project Manager jobs near you
Infographic showing various Ivr Project Manager job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 14% Internship, 25% Full Time, 2% Contract, 56% Nights, and 2% Summer. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $96,184 per year, or $46.2 per hour.
IVR QA Engineer - R01566923

IVR QA Engineer - R01566923

Brillio

Saint Louis, MO • Remote

Contractor

Posted 6 days ago

Job description

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year.

IVR QA Engineer
Primary Skills
  • Selenium, BDD - Behavior Driven Development, Zephyr, Cucumber
Specialization
  • Quality Engineering - Web Applications & Microservices: Associate SDET
Job requirements

  • Role: IVR QA Engineer

    Years of Experience: 8+ years

    Location: Remote/ Hybrid (Coppell, TX/NY/ CA)

    As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

    Job Description:

    We are seeking a skilled IVR QA Engineer to validate and ensure the quality of contact centre solutions built on Amazon Connect and related technologies. The role involves testing IVR flows, voice and chatbot interactions, backend integrations, and ensuring seamless customer experience across channels.

    ________________________________________

    Key Responsibilities

    IVR & Contact Flow Testing

                Validate IVR call flows, routing logic, and customer journeys

                Perform end-to-end testing of inbound, outbound, and callback flows

                Test voice, chat, and self-service interactions for accuracy and usability

    Functional & Integration Testing

                Test integrations between Amazon Connect, AWS services, and backend systems

                Validate APIs, Lambda functions, and data flows across systems

                Ensure correct handling of user inputs, fallback scenarios, and edge cases

    Test Design & Execution

                Design detailed test cases, test scenarios, and test data

                Execute functional, regression, system, and integration testing

                Perform smoke and sanity testing during releases

    Automation & Tools

                Develop and maintain test automation scripts where applicable

                Use tools like Cyara, Selenium, or API testing frameworks for validation

                Support test automation for IVR and conversational flows

    Defect Management & Reporting

                Identify, log, track, and retest defects

                Work closely with developers and BA teams for issue resolution

                Prepare test reports, status updates, and quality metrics

    Quality Assurance & Compliance

                Ensure high-quality delivery aligned with business requirements

                Validate compliance with security and data standards

                Participate in UAT support and production validation

    ________________________________________

    Required Skills & Qualifications

                3-8 years of experience in QA or testing roles

                Hands-on experience in IVR / Contact Center testing

                Experience with Amazon Connect or similar platforms

                Strong understanding of call flows, routing, and telephony concepts

                Experience with API testing and backend validation

                Knowledge of AWS services (Lambda, S3, API Gateway, CloudWatch)

                Experience in test case design, execution, and defect tracking

                Strong understanding of SDLC, STLC, and Agile methodologies

    ________________________________________

    Preferred Skills

                Experience with testing tools such as Cyara, Hammer, or similar IVR testing tools

                Exposure to chatbot/voice bot testing (Amazon Lex or equivalent)

                Experience in automation frameworks (Selenium, REST Assured, etc.)

                Knowledge of contact centre platforms like Avaya or Genesys

                Familiarity with CI/CD and DevOps testing practices

    ________________________________________

    Soft Skills

                Strong analytical and problem-solving abilities

                Good communication and stakeholder coordination skills

                Attention to detail and quality mindset

                Ability to work in fast-paced, Agile environments

    Why should you apply for this role?

    As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.

    Know more about

    PPE: https://www.brillio.com/platform-and-product-engineering/

    DAE: https://www.brillio.com/services-data-analytics/

    CES: https://www.brillio.com/services-customer-experience-services/

    DI: https://www.brillio.com/services-digital-infrastructure/

    Know what it's like to work and grow at Brillio: https://www.brillio.com/join-us/

     

    Equal Employment Opportunity Declaration

    Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

    #LI-RJ1

  •  
 
Know what it's like to work and grow at Brillio: Click here
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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