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Ivr Project Manager Jobs in Washington (NOW HIRING)

DecisionPoint | Cortek

UCC Supervisor

Alexandria, VA · On-site

This role is responsible for overall project management of complex, multi-task contact center ... Monitor Automated Call Distribution (ACD), Interactive Voice Response (IVR), and Customer ...

ManTech

VoIP Systems Engineer

Mclean, VA · On-site

$165K - $295K/yr

... projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development ... calls, IVR, call routing). * Advanced knowledge of Linux server management (Ubuntu, CentOS ...

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

... every project we support. We don't simply hire exceptional talent; we cultivate it, creating ... Evaluate and improve CRM and customer support technologies. * Develop and optimize IVR call flows ...

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How much do ivr project manager jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for ivr project manager in Washington is $52.37, according to ZipRecruiter salary data. Most workers in this role earn between $45.48 and $57.45 per hour, depending on experience, location, and employer.

What does an IVR Project Manager do?

An IVR Project Manager is responsible for overseeing the planning, development, and implementation of Interactive Voice Response (IVR) systems. They coordinate with stakeholders to gather requirements, manage project timelines, and ensure the system meets business needs. Their role includes collaborating with technical teams, testing the IVR solution, and ensuring a smooth deployment. They also monitor performance and troubleshoot issues to maintain optimal system functionality.

What skills and qualifications are needed to be an IVR Project Manager?

To thrive as an IVR Project Manager, you need expertise in project management, telecommunications, and interactive voice response systems, often supported by a bachelor’s degree in a related field and PMP or similar certification. Familiarity with IVR development platforms, telephony infrastructure, and workflow management tools like Jira or Microsoft Project is typically required. Strong communication, problem-solving, and leadership skills help in managing cross-functional teams and client expectations. These skills ensure the successful implementation of IVR solutions that meet technical requirements and deliver excellent user experiences.

How does an IVR Project Manager collaborate with cross-functional teams during IVR system implementation?

An IVR Project Manager works closely with software engineers, UX designers, QA testers, and business stakeholders to ensure that the IVR solution meets both technical and business requirements. This involves facilitating regular meetings to gather input, clarify project goals, and address challenges as they arise. The IVR Project Manager often acts as a bridge between technical and non-technical teams, translating business needs into actionable tasks for developers and ensuring thorough testing before deployment. Effective communication and collaboration are key to delivering a seamless IVR experience on schedule.

Is an IVR project manager in high demand?

IVR project managers are in moderate to high demand as businesses increasingly adopt automated customer service solutions. They need skills in project management, telecommunications, and familiarity with IVR systems, often requiring certifications like PMP. The role is expected to grow with the expansion of contact center technologies.

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Ivr Project Manager jobs near you

Contact Center Supervisor

Annapolis, MD • On-site

Immersion Consulting
Business Management Consulting • 11 - 50 employees
Learn more about Immersion Consultingexternal

Full-time

Re-posted 8 days ago

Job description

At Immersion Consulting, we're driven by a simple mission: deliver meaningful work that makes a real impact. We support Federal agencies with high-quality customer experience, operational excellence, and innovative problem-solving. We rely on talented people to make that possible. Our teams are collaborative, mission-focused, and committed to helping others. The Contact Center Supervisor role is key to ensuring exceptional service for millions of customers, and we're looking for individuals who take pride in accuracy, empathy, and professional growth.
Contact Center Supervisors oversee day-to-day operations of the Open Season Contact Center, ensuring staffing, service delivery, performance monitoring, and compliance with contract requirements. They ensure all agents meet quality and timeliness metrics.
Key Responsibilities:
  • Supervise Contact Center Agents and ensure adherence to Open Season operating hours (8 AM-8 PM EST).
  • Monitor agent performance, including call quality, accuracy, and productivity.
  • Ensure compliance with performance standards such as AQL targets for speed of answer and customer satisfaction.
  • Oversee escalation processes and handle complex customer issues.
  • Support onboarding, training, and ongoing coaching of agents.
  • Coordinate staffing to meet workload projections for Pre-, During-, and Post-Open Season.
  • Review and validate daily IVR Statistics Reports and call center performance reports.
  • Collaborate with the Project Manager and Quality Assurance Analyst to ensure continuous improvement.

Requirements
  • High school diploma and 1-3 years of contact center or customer service experience.
  • Strong communication and problem-solving skills.
  • Ability to work in a high-volume, time-sensitive environment.

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