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Ivr Project Manager Jobs Near Me

w3r Consulting

Lead Business Systems Analyst

Columbus, OH · On-site

$102K - $133K/yr

Lead, mentor, and manage a team of Business Systems Analysts * Establish best practices for ... Support IVR/IVA flows, call routing, omni-channel interactions, and reporting * Partner with ...

Gifthealth

Sr. Five9 Contact Center Engineer

Columbus, OH · On-site

$115K - $130K/yr

... process of managing prescriptions and health services. Our mission is to provide a seamless ... Experience with enterprise call flow design, IVR development, routing strategies, and omnichannel ...

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How much do ivr project manager jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for ivr project manager in the United States is $46.24, according to ZipRecruiter salary data. Most workers in this role earn between $40.14 and $50.72 per hour, depending on experience, location, and employer.
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Ivr Project Manager jobs near you
A map of the United States highlighting the number of Ivr Project Manager job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Ivr Project Manager job openings in each state, with Virginia having the most at 1 and Hawaii the least at 0.

Senior Project Manager - Customer Transformation Program

Blue Star Partners

Columbus, OH • On-site, Remote

$100 - $130/hr

Full-time

Re-posted 24 days ago

Job description

Job Title: Senior Project Manager - Customer Transformation Program
Location: Remote (Columbus, OH)
Travel Requirement: Bi-weekly travel to Columbus, OH
Contract Duration: 6-12 months (Strong possibility of extension)
Pay Rate: $100-$130/hour (W-2)
W-2 Option w/ Benefits: $95-$125/hour
Healthcare: ICHRA health benefit option available
Employment Type: W-2 Only (U.S. Citizens only - No visa sponsorship)
Position Summary
We are seeking experienced Senior Project Managers to support a large-scale, customer-facing transformation program. These roles will be aligned to specific functional workstreams and will focus on driving execution across customer experience, CRM, billing, and customer service platforms.
This role requires a strong delivery-oriented Project Manager who knows how to drive progress, track execution, and hold teams accountable in complex, cross-functional environments. The Senior Project Manager will partner closely with business leaders, technology teams, and vendors to ensure customer-facing initiatives are delivered effectively and with a strong focus on customer experience outcomes.
Key Responsibilities
  • Lead execution of customer transformation initiatives aligned to assigned workstreams
  • Drive delivery across customer-facing systems and processes, including website interfaces, CRM platforms, billing workflows, IVR and call center technologies, and customer service operations
  • Develop and manage detailed project plans, milestones, risks, and dependencies
  • Track progress across internal teams and external vendors, ensuring accountability and timely resolution of issues
  • Facilitate collaboration across business, IT, customer service, billing, and digital teams
  • Provide clear and consistent status reporting to leadership and stakeholders
  • Identify delivery risks, dependencies, and gaps impacting customer experience and drive corrective actions
  • Ensure initiatives align with broader customer experience strategy and transformation objectives

Required Qualifications
  • 7+ years of experience leading complex, enterprise-scale projects or programs
  • Proven experience supporting customer transformation or customer experience initiatives
  • Experience working with CRM platforms and customer data workflows
  • Strong execution mindset with demonstrated ability to drive delivery and accountability
  • Experience managing cross-functional teams across business and technology organizations
  • Excellent communication, stakeholder management, and facilitation skills

Preferred Qualifications
  • Experience working with SAP in a customer, billing, or order-to-cash context
  • Experience with customer billing systems, IVR platforms, or call center technology
  • Background in customer service operations or digital customer experience initiatives
  • Experience in utilities, energy, or other regulated industries is a plus

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