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Ivr Project Manager Jobs in Texas (NOW HIRING)

ClifyX

IVR Routing Project Manager

Dallas, TX · On-site

ClifyX is a company seeking an IVR Routing Project Manager to oversee the deployment of product features and ensure resource alignment with Product Managers. The role involves managing the software ...

Optimum

Lead Project Manager

Plano, TX · On-site

The Lead Project Manager will ensure successful launch/deployment of various products. This ... SMS, Messaging, Chatbots, IVR, and surveys) a plus At Optimum, every action and interaction we take ...

Optimum

Lead Project Manager

Plano, TX · On-site

The Lead Project Manager will ensure successful launch/deployment of various products. This ... SMS, Messaging, Chatbots, IVR, and surveys) a plus At Optimum, every action and interaction we take ...

PTP

CX Business Architect - REMOTE

Austin, TX · On-site +1

$59.25 - $77/hr

Support the management of client expectations through day-to-day interactions with clients * Guide ... IVR projects * Ability to develop business strategies based on analytical skills and business ...

Syntricate Technologies

IR R& D Specialist

Dallas, TX · On-site

Responsibilities : • Manage IT projects from conception to implementation, ensuring timely and ... IVR, Callback Assist/Virtual Queue. • Experience or familiarity with the Medical Affairs area in ...

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Ivr Project Manager information

What does an IVR Project Manager do?

An IVR Project Manager is responsible for overseeing the planning, development, and implementation of Interactive Voice Response (IVR) systems. They coordinate with stakeholders to gather requirements, manage project timelines, and ensure the system meets business needs. Their role includes collaborating with technical teams, testing the IVR solution, and ensuring a smooth deployment. They also monitor performance and troubleshoot issues to maintain optimal system functionality.

What skills and qualifications are needed to be an IVR Project Manager?

To thrive as an IVR Project Manager, you need expertise in project management, telecommunications, and interactive voice response systems, often supported by a bachelor’s degree in a related field and PMP or similar certification. Familiarity with IVR development platforms, telephony infrastructure, and workflow management tools like Jira or Microsoft Project is typically required. Strong communication, problem-solving, and leadership skills help in managing cross-functional teams and client expectations. These skills ensure the successful implementation of IVR solutions that meet technical requirements and deliver excellent user experiences.

How does an IVR Project Manager collaborate with cross-functional teams during IVR system implementation?

An IVR Project Manager works closely with software engineers, UX designers, QA testers, and business stakeholders to ensure that the IVR solution meets both technical and business requirements. This involves facilitating regular meetings to gather input, clarify project goals, and address challenges as they arise. The IVR Project Manager often acts as a bridge between technical and non-technical teams, translating business needs into actionable tasks for developers and ensuring thorough testing before deployment. Effective communication and collaboration are key to delivering a seamless IVR experience on schedule.

Is an IVR project manager in high demand?

IVR project managers are in moderate to high demand as businesses increasingly adopt automated customer service solutions. They need skills in project management, telecommunications, and familiarity with IVR systems, often requiring certifications like PMP. The role is expected to grow with the expansion of contact center technologies.

What are popular job titles related to Ivr Project Manager jobs in Texas?

For Ivr Project Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Ivr Project Manager jobs in Texas look for?

The top searched job categories for Ivr Project Manager jobs in Texas are:

Ivr Project Manager jobs near you
Infographic showing various Ivr Project Manager job openings in Texas as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

IVR Routing Project Manager

Dallas, TX • On-site

ClifyX
Recruiting and Staffing Services • 51 - 200 employees
Learn more about ClifyXexternal

Full-time

Re-posted 26 days ago

Job description

Job Summary:
ClifyX is a company seeking an IVR Routing Project Manager to oversee the deployment of product features and ensure resource alignment with Product Managers. The role involves managing the software development lifecycle, collaborating with IT leads, and optimizing voice products through effective communication and project management.
Responsibilities:
• Serves as a Project Manager – communicates and deploys roadmap of features for product, also working to ensure resourcing to realize roadmap with Product Managers.
• Assist with grooming of User Stories for all product changes and works with Product Owners and Developers to translate functional requirements into technical specs.
• Serves as the central resource between business and developers for all phases of software development lifecycle, including scoping, design, development, test, deployment, organizational change, and production support.
• Organizes cross-functional discussions and activities to ensure successful development and implementation of all product enhancements/changes, ensuring work is completed on schedule and within budget constraints.
• Serves as representative for the product and its users in all projects that would require potential modifications, upgrades and maintenance of the product or product line.
• Collaborate on a continuous basis with other IT leads and product management track leaders, reviews impact of upcoming new features, identify requirements and include these in the proper project's roadmap and in Capital Planning.
• Regularly work with IT leaders on technical issues and platform performance improvements.
• Define requirements that promote scalability of Platforms.
• Set and measure critical metrics to drive product planning and optimization of IVR and Voice product.
• Communicate clearly in both spoken and written form.
Qualifications:
Required:
• 2+ years' work experience in voice user interface design for IVR, consumer products, Conversational Agents or Voice Assistant (Siri, Alexa, Google Assistant).
• Knowledgeable experience in Contact Center Technologies such as Computer Telephony Integration, Call routing, VoIP/SIP etc.
• Experience in Machine Learning / NLP systems in a multi-lingual setting, TTS, and managing voice personas.
• Advanced knowledge of the software development lifecycle (SDLC), project and product management (PMP, SCRUM/Agile, Waterfall) methodologies, user acceptance testing (UAT), and business analysis.
• Proven experience in Microsoft Teams and Azure DevOps (VSTS).
• Proven experience in articulating, negotiating, and refining design solutions with partners using data and design standard methodology.
• You are self-motivated and curious with demonstrated creative and critical thinking capabilities and an innate drive to optimize.
• Have a high tolerance for ambiguity and ability to connect and synthesize.
• Influence decisions with excellent verbal and written communications skills.
• Strong abilities in sketching, mocking up, and evaluating interaction design.
Company:
ClifyX provides innovative business solutions which satisfy requirements for mission-critical reliability, scalability, interoperations. Founded in 1998, the company is headquartered in South Plainfield, USA, with a team of 501-1000 employees. The company is currently Late Stage.
ClifyX logo

About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998

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