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Ivr Project Manager Jobs in Texas (NOW HIRING)

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ... IVR design and campaign configuration * Understanding of Salesforce or similar CRM platforms and ...

Dabella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ... IVR design and campaign configuration * Understanding of Salesforce or similar CRM platforms and ...

Dabella

$70K - $80K/yr

Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ... IVR design and campaign configuration * Understanding of Salesforce or similar CRM platforms and ...

Infojini Inc

Senior Telecommunication Engineer

Austin, TX · On-site

$103K - $142K/yr

... IVR) systems Performs project management and systems administration for statewide telecommunication systems, including all Texas county locations Plans, coordinates and develops design and support ...

Petco

Lead, Customer Care Operations

San Antonio, TX · On-site +1

Often acts as a project lead and may lead, train, assign and check work of associates at vendor ... Amazon Connect** (telephony/IVR) and **Salesforce** (CRM/case management). * Ability to translate ...

Petco

Lead, Customer Care Operations

San Antonio, TX · On-site

Often acts as a project lead and may lead, train, assign and check work of associates at vendor ... Amazon Connect** (telephony/IVR) and **Salesforce** (CRM/case management). * Ability to translate ...

Maximus

Customer Service Representative

San Antonio, TX · On-site

$14.50 - $19.50/hr

... project by providing customer care and benefit enrollment services via telephone, IVR and web-based ... by management. Minimum Requirements - High school diploma or GED required and 0-6 months of ...

Maximus

Customer Service Representative

Edinburg, TX · On-site

$11.50 - $15.75/hr

... project by providing customer care and benefit enrollment services via telephone, IVR and web-based ... by management. Minimum Requirements - High school diploma or GED required and 0-6 months of ...

Maximus

Bilingual Customer Service Representative

Edinburg, TX · On-site

$11.25 - $14/hr

... project by providing customer care and benefit enrollment services via telephone, IVR and web-based ... by management. Minimum Requirements - High school diploma or GED required and 0-6 months of ...

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Ivr Project Manager information

What skills and qualifications are needed to be an IVR Project Manager?

To thrive as an IVR Project Manager, you need expertise in project management, telecommunications, and interactive voice response systems, often supported by a bachelor’s degree in a related field and PMP or similar certification. Familiarity with IVR development platforms, telephony infrastructure, and workflow management tools like Jira or Microsoft Project is typically required. Strong communication, problem-solving, and leadership skills help in managing cross-functional teams and client expectations. These skills ensure the successful implementation of IVR solutions that meet technical requirements and deliver excellent user experiences.

How does an IVR Project Manager collaborate with cross-functional teams during IVR system implementation?

An IVR Project Manager works closely with software engineers, UX designers, QA testers, and business stakeholders to ensure that the IVR solution meets both technical and business requirements. This involves facilitating regular meetings to gather input, clarify project goals, and address challenges as they arise. The IVR Project Manager often acts as a bridge between technical and non-technical teams, translating business needs into actionable tasks for developers and ensuring thorough testing before deployment. Effective communication and collaboration are key to delivering a seamless IVR experience on schedule.

What does an IVR Project Manager do?

An IVR Project Manager is responsible for overseeing the planning, development, and implementation of Interactive Voice Response (IVR) systems. They coordinate with stakeholders to gather requirements, manage project timelines, and ensure the system meets business needs. Their role includes collaborating with technical teams, testing the IVR solution, and ensuring a smooth deployment. They also monitor performance and troubleshoot issues to maintain optimal system functionality.

What are popular job titles related to Ivr Project Manager jobs in Texas?

For Ivr Project Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Ivr Project Manager jobs in Texas look for?

The top searched job categories for Ivr Project Manager jobs in Texas are:

What cities in Texas are hiring for Ivr Project Manager jobs?

Cities in Texas with the most Ivr Project Manager job openings:

Ivr Project Manager jobs near you
Infographic showing various Ivr Project Manager job openings in Texas as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Dialer Systems Administrator

DaBella

Austin, TX • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

DaBella rating

6.0

Company rating: 6.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

39th of 54 rated home improvement suppliers and fitters

Job description

Location: Dallas, TX - We are looking for Local Applicants Only
Schedule: Monday-Friday (Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site (Up to 10% travel may be required)
Compensation: $70,000-$80,000 annually
Overview:
The Junior Call Center Systems Administrator supports the administration, configuration, and optimization of Five9 and other CCaaS platforms, including integrations with Salesforce and enterprise applications. This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides frontline user support and troubleshooting, and helps monitor and improve call center campaigns and workflows to ensure efficient operations and strong agent productivity.
What You'll do:
  • Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications.
  • Maintain and optimize IVRs, call queues, campaigns, dialing strategies, SMS/chat channels, communication workflows, call routing, agent skills, and campaign priorities to support daily operations.
  • Manage user provisioning, role assignments, phone numbers, and messaging flows while ensuring secure, efficient system access.
  • Monitor and fine-tune call pacing, system performance, and platform reliability to maximize productivity, improve connect rates, minimize dropped calls, and troubleshoot issues, escalating when needed.
  • Resolve call center agent system issues while providing exceptional customer service and support to end users and stakeholders.
  • Administer and support additional company phone systems to ensure reliable customer service and internal communications.
  • Maintain expertise across supported call center platforms and integrations, collaborating with the Enterprise Applications team to enhance Salesforce connectivity, platform performance, automation, and the overall agent experience.
  • Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create user guides, and ensure compliance with data security, privacy, regulatory, and operational standards.

Qualifications:
  • 1-2 years experience supporting or administering Call Center platforms, preferably Five9 or similar Call
  • Center as a Service (CCaaS) platforms
  • Associates or Bachelor's degree in information technology, computer science, or related field.
  • Equivalent experience may be considered
  • Hands-on experience with IVR Configuration, call routing, and real-time monitoring
  • Working knowledge of dialer configurations and list management
  • Proven ability to support call center systems, troubleshoot issues, and implement fixes
  • Ability to work collaboratively in a team environment and across departments
  • Strong analytical, problem solving and organizational skills and customer service orientation
  • Strong communication skills with the ability to translate technical concepts for non-technical stakeholders

Preferred Qualifications:
  • Five9 or other CCaaS Certified administrator or similar certifications
  • Experience supporting or working in a high volume call center environment
  • Proficiency with Five9 studio including scripting, IVR design and campaign configuration
  • Understanding of Salesforce or similar CRM platforms and their integrations with call center
  • technologies
  • Experience with other CCaaS platforms (e.g. Genesys, NICE InContact, Talkdesk)
  • Experience administering Mitel Cloud or other cloud based VOIP systems
  • Documentation skills including SOPs, technical guides, and training materials

Benefits & Perks:
  • Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
  • 401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
  • Paid professional development, leadership training, and relocation opportunities nationwide
  • 80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us
DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.
Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.
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