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Ivr Project Manager Jobs in Minnesota (NOW HIRING)

Icario

... email, IVR, SMS, and digital/web). In this role, you will be responsible for carrying out ... Manage multiple projects in a fast-paced, deadline-driven environment * Bachelor's degree or ...

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Ivr Project Manager information

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$21

$45

$74

How much do ivr project manager jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for ivr project manager in Minnesota is $45.29, according to ZipRecruiter salary data. Most workers in this role earn between $39.33 and $49.66 per hour, depending on experience, location, and employer.

What does an IVR Project Manager do?

An IVR Project Manager is responsible for overseeing the planning, development, and implementation of Interactive Voice Response (IVR) systems. They coordinate with stakeholders to gather requirements, manage project timelines, and ensure the system meets business needs. Their role includes collaborating with technical teams, testing the IVR solution, and ensuring a smooth deployment. They also monitor performance and troubleshoot issues to maintain optimal system functionality.

What skills and qualifications are needed to be an IVR Project Manager?

To thrive as an IVR Project Manager, you need expertise in project management, telecommunications, and interactive voice response systems, often supported by a bachelor’s degree in a related field and PMP or similar certification. Familiarity with IVR development platforms, telephony infrastructure, and workflow management tools like Jira or Microsoft Project is typically required. Strong communication, problem-solving, and leadership skills help in managing cross-functional teams and client expectations. These skills ensure the successful implementation of IVR solutions that meet technical requirements and deliver excellent user experiences.

How does an IVR Project Manager collaborate with cross-functional teams during IVR system implementation?

An IVR Project Manager works closely with software engineers, UX designers, QA testers, and business stakeholders to ensure that the IVR solution meets both technical and business requirements. This involves facilitating regular meetings to gather input, clarify project goals, and address challenges as they arise. The IVR Project Manager often acts as a bridge between technical and non-technical teams, translating business needs into actionable tasks for developers and ensuring thorough testing before deployment. Effective communication and collaboration are key to delivering a seamless IVR experience on schedule.

Is an IVR project manager in high demand?

IVR project managers are in moderate to high demand as businesses increasingly adopt automated customer service solutions. They need skills in project management, telecommunications, and familiarity with IVR systems, often requiring certifications like PMP. The role is expected to grow with the expansion of contact center technologies.

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Ivr Project Manager jobs near you

Data Analyst for Genesys Telephony System

Syntricate Technologies

Minneapolis, MN • On-site

Full-time

Re-posted 27 days ago

Job description

Job Summary:
Syntricate Technologies is seeking a Data Analyst for their Genesys Telephony System. The role involves supporting and developing the migration of the existing Genesys i3 Dialer to the Genesys CX Cloud Platform, along with providing ongoing support during and after the migration process.
Responsibilities:
• Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR.
• Experience with Dialer and Integrations, Text to Speech and ASR. Most have broad Genesys Cloud knowledge.
Qualifications:
Required:
• Genesys Cloud design and Administrator
• Knowledge of Genesys Architect
• IVR experience
• Experience with Dialer and Integrations
• Text to Speech and ASR experience
• Broad Genesys Cloud knowledge
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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