Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ... Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours ...
Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ... Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours ...
... IVR, conversational applications, and customer interaction systems that support business and ... management while supporting project planning, implementing, and modernizing efforts. * Preparing ...
... IVR, conversational applications, and customer interaction systems that support business and ... management while supporting project planning, implementing, and modernizing efforts. * Preparing ...
... IVR, conversational applications, and customer interaction systems that support business and ... management while supporting project planning, implementing, and modernizing efforts. * Preparing ...
... IVR, conversational applications, and customer interaction systems that support business and ... management while supporting project planning, implementing, and modernizing efforts. * Preparing ...
$138 - $160/hr
... projects. * DOE O 425.1 VERIFICATION OF READINESS TO START UP OR RESTART NUCLEAR FACILITIES ... Independent Verification Review (IVR) of new or revised Safety Basis * ConOps Training ( e.g., FOO ...
New
$138 - $160/hr
... projects. * DOE O 425.1 VERIFICATION OF READINESS TO START UP OR RESTART NUCLEAR FACILITIES ... Independent Verification Review (IVR) of new or revised Safety Basis * ConOps Training ( e.g., FOO ...
New
... Management, 5) Interpersonal Skills, 6) Oral Communication, 7) Problem Solving, 8) Team Work and 9) ... Performing computer projects, operational, or application-related assignments involving IT ...
... Management, 5) Interpersonal Skills, 6) Oral Communication, 7) Problem Solving, 8) Team Work and 9) ... Performing computer projects, operational, or application-related assignments involving IT ...
... Management, 5) Interpersonal Skills, 6) Oral Communication, 7) Problem Solving, 8) Team Work and 9) ... Performing computer projects, operational, or application-related assignments involving IT ...
... Management, 5) Interpersonal Skills, 6) Oral Communication, 7) Problem Solving, 8) Team Work and 9) ... Performing computer projects, operational, or application-related assignments involving IT ...
Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ... Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing ...
Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ... Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing ...
Ivr Project Manager information
See Kentucky salary details
$19 - $23.31
4% of jobs
$23.31 - $27.62
8% of jobs
$27.62 - $31.92
3% of jobs
$33.81 is the 25th percentile. Wages below this are outliers.
$31.92 - $36.23
21% of jobs
The median wage is $38.93 / hr.
$36.23 - $40.54
21% of jobs
$43.46 is the 75th percentile. Wages above this are outliers.
$40.54 - $44.85
25% of jobs
$44.85 - $49.16
13% of jobs
$49.16 - $53.47
2% of jobs
$53.47 - $57.78
1% of jobs
$57.78 - $62.08
1% of jobs
$62.08 - $66.39
0% of jobs
$18
$40
$66
How much do ivr project manager jobs pay per hour?
As of Aug 14, 2026, the average hourly pay for ivr project manager in Kentucky is $40.16, according to ZipRecruiter salary data. Most workers in this role earn between $34.86 and $44.04 per hour, depending on experience, location, and employer.
What skills and qualifications are needed to be an IVR Project Manager?
To thrive as an IVR Project Manager, you need expertise in project management, telecommunications, and interactive voice response systems, often supported by a bachelor’s degree in a related field and PMP or similar certification. Familiarity with IVR development platforms, telephony infrastructure, and workflow management tools like Jira or Microsoft Project is typically required. Strong communication, problem-solving, and leadership skills help in managing cross-functional teams and client expectations. These skills ensure the successful implementation of IVR solutions that meet technical requirements and deliver excellent user experiences.
How does an IVR Project Manager collaborate with cross-functional teams during IVR system implementation?
An IVR Project Manager works closely with software engineers, UX designers, QA testers, and business stakeholders to ensure that the IVR solution meets both technical and business requirements. This involves facilitating regular meetings to gather input, clarify project goals, and address challenges as they arise. The IVR Project Manager often acts as a bridge between technical and non-technical teams, translating business needs into actionable tasks for developers and ensuring thorough testing before deployment. Effective communication and collaboration are key to delivering a seamless IVR experience on schedule.
What does an IVR Project Manager do?
An IVR Project Manager is responsible for overseeing the planning, development, and implementation of Interactive Voice Response (IVR) systems. They coordinate with stakeholders to gather requirements, manage project timelines, and ensure the system meets business needs. Their role includes collaborating with technical teams, testing the IVR solution, and ensuring a smooth deployment. They also monitor performance and troubleshoot issues to maintain optimal system functionality.
What are popular job titles related to Ivr Project Manager jobs in Kentucky?
For Ivr Project Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Ivr Project Manager jobs in Kentucky look for?
The top searched job categories for Ivr Project Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Ivr Project Manager jobs?
Cities in Kentucky with the most Ivr Project Manager job openings:
Full-time
Re-posted 20 days ago
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
45th of 150 rated financial services
Job description
Amazon Connect Senior Consultant, Technical Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As an Amazon Connect technical Senior Consultant, you'll be a hands-on contributor and workstream lead for designing, configuring, and building Amazon Connect contact center capabilities. You'll translate requirements into contact flows and integrations, partner closely with client stakeholders and project leadership, and help coordinate day-to-day delivery with onshore/offshore developers. You'll apply AWS best practices to produce secure, reliable solutions and support testing, releases, and early-life stabilization. Key responsibilities include:
- Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic)
- Develop integrations using AWS services (e.g., Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems (CRM/ITSM)
- Own technical tasks from design through deployment (estimates, stories, documentation, unit testing)
- Support sprint execution by managing dependencies and unblocking development across teams
- Contribute to quality via code reviews, standards, monitoring/logging, and defect triage
- Troubleshoot production issues and support release cutovers and post-go-live stabilization
- Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- Minimum 6+ years of overall experience in IT/software delivery, including 3+ years delivering enterprise contact center or cloud solutions end-to-end
- 3+ years of hands-on Amazon Connect implementation experience (contact flows, routing/queues, IVR, integrations, testing and cutover)
- 2+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelines
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
- Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
- Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
- Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
- Telephony/SIP and contact center migration experience
- AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Amazon Connect Senior Consultant, Technical Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As an Amazon Connect technical Senior Consultant, you'll be a hands-on contributor and workstream lead for designing, configuring, and building Amazon Connect contact center capabilities. You'll translate requirements into contact flows and integrations, partner closely with client stakeholders and project leadership, and help coordinate day-to-day delivery with onshore/offshore developers. You'll apply AWS best practices to produce secure, reliable solutions and support testing, releases, and early-life stabilization. Key responsibilities include:
- Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic)
- Develop integrations using AWS services (e.g., Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems (CRM/ITSM)
- Own technical tasks from design through deployment (estimates, stories, documentation, unit testing)
- Support sprint execution by managing dependencies and unblocking development across teams
- Contribute to quality via code reviews, standards, monitoring/logging, and defect triage
- Troubleshoot production issues and support release cutovers and post-go-live stabilization
- Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- Minimum 6+ years of overall experience in IT/software delivery, including 3+ years delivering enterprise contact center or cloud solutions end-to-end
- 3+ years of hands-on Amazon Connect implementation experience (contact flows, routing/queues, IVR, integrations, testing and cutover)
- 2+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelines
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
- Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
- Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
- Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
- Telephony/SIP and contact center migration experience
- AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US