Lead the design, development, and deployment of IVR applications using Avaya Orchestration Designer. * Collaborate with cross-functional teams, including business analysts, project managers, and QA ...
Lead the design, development, and deployment of IVR applications using Avaya Orchestration Designer. * Collaborate with cross-functional teams, including business analysts, project managers, and QA ...
NICE CXone Architect
Las Vegas, NV · On-site
... business analysts project managers • Create technical documentation diagrams and handoff ... IVR call routing and omnichannel design • Handson experience with IVA NLU and conversational AI ...
Quick apply
NICE CXone Architect
Las Vegas, NV · On-site
... business analysts project managers • Create technical documentation diagrams and handoff ... IVR call routing and omnichannel design • Handson experience with IVA NLU and conversational AI ...
Lead Contact Center Technology Engineer
Las Vegas, NV · On-site +1
$97K - $128K/yr
This role serves as the primary technical authority for CCaaS platforms, IVR architecture, digital ... Participate in change management, release planning, and solution governance processes. * Contribute ...
Lead Contact Center Technology Engineer
Las Vegas, NV · On-site +1
$97K - $128K/yr
This role serves as the primary technical authority for CCaaS platforms, IVR architecture, digital ... Participate in change management, release planning, and solution governance processes. * Contribute ...
Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ... Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours ...
Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ... Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours ...
Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ... Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours ...
Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ... Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours ...
Utilize HotSOS/IVR to accurately report, track, and follow up on room and facility deficiencies ... special projects, onboarding activities, and continuous improvement initiatives that support ...
Utilize HotSOS/IVR to accurately report, track, and follow up on room and facility deficiencies ... special projects, onboarding activities, and continuous improvement initiatives that support ...
Nuclear Engineer - ConOps / Readiness SME
North Las Vegas, NV · On-site
$137K - $160K/yr
... projects. * DOE O 425.1 VERIFICATION OF READINESS TO START UP OR RESTART NUCLEAR FACILITIES ... Independent Verification Review (IVR) of new or revised Safety Basis * ConOps Training ( e.g., FOO ...
Quick apply
Nuclear Engineer - ConOps / Readiness SME
North Las Vegas, NV · On-site
$137K - $160K/yr
... projects. * DOE O 425.1 VERIFICATION OF READINESS TO START UP OR RESTART NUCLEAR FACILITIES ... Independent Verification Review (IVR) of new or revised Safety Basis * ConOps Training ( e.g., FOO ...
Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ... Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing ...
Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ... Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing ...
Ivr Project Manager information
See Nevada salary details
$22.28 - $27.33
4% of jobs
$27.33 - $32.38
8% of jobs
$32.38 - $37.43
3% of jobs
$39.64 is the 25th percentile. Wages below this are outliers.
$37.43 - $42.48
21% of jobs
The median wage is $45.64 / hr.
$42.48 - $47.53
21% of jobs
$50.95 is the 75th percentile. Wages above this are outliers.
$47.53 - $52.58
25% of jobs
$52.58 - $57.64
13% of jobs
$57.64 - $62.69
2% of jobs
$62.69 - $67.74
1% of jobs
$67.74 - $72.79
1% of jobs
$72.79 - $77.84
0% of jobs
$22
$47
$77
How much do ivr project manager jobs pay per hour?
What are the key skills and qualifications needed to thrive as an IVR Project Manager, and why are they important?
How does an IVR Project Manager typically collaborate with cross-functional teams during the implementation of an IVR system?
What does an IVR Project Manager do?
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Job description
Details:
Position: Avaya OD (Orchestration Designer) Lead
Location: Las Vegas, NV (Onsite)- Non-locals are also fine.
Duration: 12 months
Position Overview:
We are seeking a highly skilled and experienced Avaya OD (Orchestration Designer) Lead to join our team. The ideal candidate will have extensive expertise in Avaya solutions, particularly Avaya Orchestration Designer, and a strong background in leading projects focused on IVR (Interactive Voice Response) development, deployment, and optimization. The role demands excellent technical, leadership, and communication skills, as well as the ability to work collaboratively in a dynamic environment.
Key Responsibilities:
- Lead the design, development, and deployment of IVR applications using Avaya Orchestration Designer.
- Collaborate with cross-functional teams, including business analysts, project managers, and QA teams, to gather requirements and deliver high-quality solutions.
- Provide technical guidance and mentorship to the development team on Avaya OD best practices and coding standards.
- Ensure adherence to project timelines, budgets, and quality standards.
- Perform regular system analysis, troubleshooting, and optimization of existing IVR applications.
- Conduct code reviews, testing, and documentation for all development projects.
- Stay updated with the latest Avaya technologies and recommend enhancements to improve system performance and customer experience.
- Manage stakeholder communication and provide status updates on project progress.
Required Skills and Experience:
- Experience: Minimum of 6+ years of experience in IVR application development and 3+ years in a lead role using Avaya Orchestration Designer.
Technical Expertise:
- Proficiency in Avaya Orchestration Designer, Avaya Aura, and other related technologies.
- Solid understanding of IVR/telephony systems, CTI integrations, and voice biometrics.
- Experience with Java, J2EE, and web services (SOAP/REST) for IVR development.
- Familiarity with databases like Oracle, SQL Server, or MongoDB.
- Knowledge of telecommunication protocols such as SIP and H.323.
Tools & Methodologies:
- Hands-on experience with version control systems (e.g., Git), Agile/Scrum methodologies, and CI/CD pipelines.
- Strong problem-solving, debugging, and analytical skills.
- Excellent written and verbal communication skills.
Preferred Qualifications:
- Avaya Certified Support Specialist (ACSS) or equivalent certification.
- Knowledge of cloud-based IVR solutions and migration strategies.
- Experience in integrating AI/ML capabilities into IVR systems.
- Familiarity with DevOps practices and tools like Jenkins, Docker, or Kubernetes.
About NAVA Software Solutions
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NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Rocky Hill, CT, US