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Live Chat Jobs in Washington (NOW HIRING)

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Live In Caregiver

Washington, DC · On-site

$70K/yr

Companionship & Engagement - Chat, play games, accompany walks, and support social outings or ... Prior experience as a live-in caregiver, home health aide, or PCA preferred. * Current CPR/First ...

WP Buffs

WordPress Support Developer

Washington, DC · On-site +1

$22/hr

Any messages sent to us at email addresses, social media accounts, phone numbers, live chat or any other contact methods other than the one you receive after completing your application will result ...

WP Buffs

WordPress Support Developer

Washington, DC · Remote

$22/hr

Any messages sent to us at email addresses, social media accounts, phone numbers, live chat or any other contact methods other than the one you receive after completing your application will result ...

Brilliant Earth

Sales Associate, Jewelry

Fairfax, VA · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Sales Associate, Jewelry

Washington, DC · On-site

$22 - $24/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

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Showing results 1-20

All JobsLive Chat JobsLive Chat Jobs in Washington

Live Chat information

See Washington salary details

$26.6K

$67.4K

$98K

How much do live chat jobs pay per year?

As of Aug 11, 2026, the average yearly pay for live chat in Washington is $67,389.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $97,400.00 per year, depending on experience, location, and employer.

How do you become a live chat agent?

To become a live chat agent, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service software or live chat platforms. Many employers require a high school diploma or equivalent, and some prefer previous customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company tools and policies.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

What are live chat jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What is a live chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the typical challenges faced by live chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.
More about Live Chat jobs
What are the most commonly searched types of Live Chat jobs in Washington? The most popular types of Live Chat jobs in Washington are:
What are popular job titles related to Live Chat jobs in Washington? For Live Chat jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Live Chat jobs in Washington look for? The top searched job categories for Live Chat jobs in Washington are:
What cities in Washington are hiring for Live Chat jobs? Cities in Washington with the most Live Chat job openings:
Live Chat jobs near you
Infographic showing various Live Chat job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $67,389 per year, or $32.4 per hour.

Customer Service Representative

Business Integra

Greenbelt, MD • On-site

$16.25 - $22/hr

Full-time

Re-posted 1 hour ago

Job description

Job Title: Customer Service Representative
Location: Lanham, MD- Hybrid
Business Integra Inc. is seeking a Customer Service Representative (CSR). This is an exciting opportunity for a customer-focused professional who enjoys solving problems, communicating with customers, and delivering exceptional service.
As a Customer Service Representative, you will serve as the first point of contact for federal government customers, providing support via phone, email, and live chat. You'll work closely with our Customer Care and Order Management teams to ensure a seamless customer experience while maintaining the highest standards of accuracy and professionalism.
Key Responsibilities
  • Respond to customer inquiries via phone, email, and live chat.
  • Provide timely, accurate, and professional customer support.
  • Document customer interactions and manage support tickets using ServiceNow.
  • Review and process customer orders with a high level of accuracy.
  • Troubleshoot customer issues and coordinate resolutions with internal teams.
  • Serve as a customer advocate by identifying opportunities to improve service delivery.
  • Deliver an outstanding customer experience with every interaction.
  • Support customer training sessions and events as needed (less than 10% travel).
  • Work extended hours, including occasional weekends, during peak ordering periods (August and September).
  • Perform additional duties as assigned.

Required Qualifications
  • High School Diploma with 4+ years of customer service experience in a professional business environment, or a Bachelor's degree.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and customer relationship skills.
  • Strong attention to detail and organizational abilities.
  • Proficiency in Microsoft Office Suite and web-based business applications.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications
  • Experience using ServiceNow or similar customer support platforms.
  • Previous experience supporting U.S. Federal Government customers or contracts.
  • Experience in order management or customer operations is a plus.

Business Integra, Inc. and our affiliates are equal opportunity employers, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.
We utilize e-Verify to check employment authorization.
EEO/AA/F/M/Vet/Disabled

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