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Virtual Live Chat Jobs in Washington (NOW HIRING)

Brilliant Earth

Sales Associate, Jewelry

Fairfax, VA

$22 - $24/hr

As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members ...

Brilliant Earth

Sales Associate, Jewelry

Fairfax, VA

$22 - $24/hr

As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members ...

Brilliant Earth

Sales Associate, Jewelry

Fairfax, VA · On-site

$22 - $24/hr

As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members ...

Brilliant Earth

Sales Associate, Jewelry

Washington, DC · On-site

$22 - $24/hr

As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members ...

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Showing results 1-20

All JobsLive Chat JobsVirtual Live Chat JobsVirtual Live Chat Jobs in Washington

Virtual Live Chat information

See Washington salary details

$13

$27

$38

How much do virtual live chat jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual live chat in Washington is $27.63, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $31.06 per hour, depending on experience, location, and employer.

What is a virtual live chat?

A Virtual Live Chat job involves providing customer service, support, or sales assistance to clients and customers via online chat platforms. Employees in this role typically respond to questions, resolve issues, and offer information in real-time, all through a chat interface rather than phone or in-person interactions. These jobs are often remote and require strong written communication skills, multitasking ability, and good problem-solving skills. Virtual Live Chat roles are popular among companies that want to offer quick, efficient support to their users.

What are the key skills and qualifications needed to thrive as a virtual live chat agent?

To thrive as a Virtual Live Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with live chat software (such as Zendesk, LiveChat, or Intercom) and basic CRM systems is typically required. Strong problem-solving abilities, patience, and customer-focused empathy make someone excel in this role. These skills are crucial for efficiently resolving customer inquiries, maintaining a positive brand image, and ensuring customer satisfaction in a digital environment.

What are some common challenges faced by virtual live chat representatives, and how can they be managed effectively?

Virtual Live Chat representatives often encounter challenges such as handling high volumes of simultaneous chats, managing difficult or frustrated customers, and maintaining accuracy while working quickly. To succeed, it's important to develop strong multitasking skills, stay organized, and use available resources like canned responses and knowledge bases. Regular communication with your support team and ongoing training can also help you stay updated on product changes and best practices, making it easier to provide efficient, accurate support.

What is the difference between Virtual Live Chat vs Customer Service Representative?

AspectVirtual Live ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentRemote, online platform-basedOffice or remote, depending on employer
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and service sectors
Job FocusHandling online chats, providing instant supportHandling phone calls, emails, and in-person inquiries

Virtual Live Chat roles focus on online, real-time customer support via chat platforms, often remotely. Customer Service Representatives may handle various communication channels, including calls and emails, in diverse settings. Both roles require strong communication skills but differ mainly in their work environment and interaction methods.

What are the most commonly searched types of Live Chat jobs in Washington?

The most popular types of Live Chat jobs in Washington are:

What are popular job titles related to Virtual Live Chat jobs in Washington?

For Virtual Live Chat jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Virtual Live Chat jobs in Washington look for?

The top searched job categories for Virtual Live Chat jobs in Washington are:

What cities in Washington are hiring for Virtual Live Chat jobs?

Cities in Washington with the most Virtual Live Chat job openings:

Virtual Live Chat jobs near you
Infographic showing various Virtual Live Chat job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $57,478 per year, or $27.6 per hour.

Chatbot Developer - Conversational AI

Noblesoft Technologies

Adelphi, MD • Remote

Contractor

Re-posted 25 days ago

Job description

Role: Chatbot Developer - Conversational AI

Location: Remote (US) EST hours

Duration: 3 months

  

Role Overview
We are seeking a talented and passionate Conversational AI Developer to play a pivotal role in managing current day chatbot implantations and designing, building, and optimizing our next-generation conversational experiences. In this role, you will bridge the gap between classical NLU systems and modern Generative AI orchestrations. You will be responsible for maintaining our robust enterprise foundations while actively driving our migration strategy toward autonomous agent frameworks.
 
The ideal candidate possesses a deep technical background in the Microsoft conversational ecosystem, a strong understanding of enterprise integration layers, and a passion for delivering seamless, human-like, yet transparent user experiences.
 
Key Responsibilities
  • End-to-End Development: Drive the full lifecycle development (from conversational design to production deployment) of scalable chatbots, virtual assistants, and AI agents.
  • Architecture Migration: Maintain and optimize our current Azure Bot Framework SDK v4 stack while actively participating in the architectural migration toward Microsoft Foundry and Agents 365 Azure SDK.
  • Enterprise Integration: Design and implement robust API integrations using MuleSoft as the central enterprise service bus to orchestrate data exchange between conversational front ends and core backend systems, including PeopleSoft and Salesforce.
  • Omnichannel Dialog Management: Author and manage rich, dynamic conversational interfaces using Microsoft Dynamics Adaptive Cards, Knowledge Management systems, and Automation Flows across web, mobile, and messaging channels.
  • Live Chat and Case Management: Build seamless escalation protocols, including live agent handoffs to Salesforce Live Chat and automated ticket routing via Salesforce Case Management APIs.
  • NLU and LLM Orchestration: Integrate Hybrid AI strategies by combining classical NLU (Azure Conversational Language Understanding/CLU) with Large Language Models (Azure OpenAI/GPT) for intelligent intent routing, fallback handling, and contextual content generation.
  • Performance Optimization: Analyze conversation logs, containment rates, and intent accuracy metrics using data visualization tools to continuously optimize conversational flows and minimize hallucinations.
  • Cross-Functional Collaboration: Partner closely with Product Managers, UX Designers, and business stakeholders to translate complex business logic into intuitive user stories and turn technical constraints into delightful user experiences.
 
Technical & Professional Qualifications
Required Experience
  • 3+ years of dedicated experience in software development with a specialized focus on Conversational AI, NLP/NLU, or LLM agent development.
  • Microsoft Bot Stack Expertise: Deep, hands-on proficiency with Azure Bot Framework SDK v4 (including Waterfall Dialogs, custom middleware, and state management) alongside experience or strong theoretical knowledge of Copilot Studio / Agents 365.
  • Core Backend Skills: Strong programming fundamentals with advanced proficiency in C#, .NET, and JavaScript, combined with frontend capabilities (HTML/CSS) for custom web-chat styling and Adaptive Card rendering.
  • Enterprise Systems Integration: Direct experience working with MuleSoft layers to pull/push data from legacy enterprise platforms like PeopleSoft and CRM systems like Salesforce.
 
Preferred Qualifications
  • Data and State Management: Experience configuring and querying Azure Cosmos DB for storing conversation state, user context, and telemetry logs.
  • Analytics Driven: Familiarity utilizing Power BI or Azure Application Insights to analyze drop-off points, intent confusion matrices, and chatbot containment metrics.
  • Modern DevOps: Experience defining and maintaining CI/CD pipelines for conversational assets across Dev, Test, and Production environments.
  • Industry Context: Experience implementing conversational solutions within Higher Education or complex, multi-stakeholder enterprise environments is a plus.
  • Soft Skills: Exceptional communication skills with the ability to articulate technical AI constraints to non-technical business stakeholders.
 
Benefits & Culture
  • Cutting-Edge Innovation: Be part of a forward-thinking team actively reshaping the digital student and staff experience through advanced AI and Agentic workflows.
  • Impact-Driven Work: Build tools that directly solve user pain points, handling high-volume transactions with immediate real-world impact.
  • Professional Growth: Work in a fast-paced environment that actively supports upskilling in Generative AI, LLM orchestration, and next-generation Microsoft AI technologies.