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It Help Desk Jobs in Raleigh, NC (NOW HIRING)

PHARPOINT RESEARCH INC

IT Intern

Durham, NC

$13.50 - $18/hr

Coordinates technical aspects of Information Systems processes and projects under direction of IT Management. Responsibilities include: supporting help desk triage, control and inventory of IT assets ...

PharPoint Research, Inc

IT Intern

Durham, NC · On-site

$13.50 - $18/hr

Coordinates technical aspects of Information Systems processes and projects under direction of IT Management. Responsibilities include: supporting help desk triage, control and inventory of IT assets ...

Pharpoint Research

IT Intern

Durham, NC · On-site

$13.50 - $18/hr

Coordinates technical aspects of Information Systems processes and projects under direction of IT Management. Responsibilities include: supporting help desk triage, control and inventory of IT assets ...

Ask IT consulting

Technical Specialist

Raleigh, NC

Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible ... Provide 2nd tier support for the Help Desk and occasionally staff the Help desk (route or resolve ...

NV5

IT Analyst

Cary, NC

... an IT support or help desk environment Work environment and physical demands of this position The characteristics described below are representative of those encountered while performing the ...

NV5

IT Analyst

Cary, NC · On-site

Qualifications • College or technical school education in an IT-related field, or equivalent hands-on experience • 2-4 years of experience in an IT support or help desk environment Work ...

NV5

IT Analyst

Cary, NC

Qualifications College or technical school education in an IT-related field, or equivalent hands-on experience 2-4 years of experience in an IT support or help desk environment Work environment and ...

REVCO SOLUTIONS INC

Insurance Team Lead

Durham, NC · On-site

... IT Help Desk Tickets as needed. · Corresponds with and handles clients professionally as needed and directed by management. · Identifies and keep up to date work instructions. · Help to improve ...

FastMed

Vice President Information Technology

Durham, NC · On-site

$151K - $189K/yr

The Vice President of Information Technology (VP IT) plays a pivotal role as a senior leader ... reporting engines help desk and support, communications systems, and cyber risk mitigation.

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All JobsIt Help Desk JobsIt Help Desk Jobs in Raleigh, NC

It Help Desk information

See Raleigh, NC salary details

$12

$22

$32

How much do it help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What skills are needed for an IT Help Desk?

An IT Help Desk technician needs strong technical skills in troubleshooting hardware, software, and network issues, along with good communication and customer service abilities. Knowledge of operating systems, common software applications, and remote support tools is essential, and certifications like CompTIA A+ can enhance job prospects.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is an IT Help Desk a good career?

An IT Help Desk role is a solid entry-level position in the technology field, offering opportunities to develop technical skills, customer service experience, and certifications like CompTIA A+. It can lead to advanced roles such as network administrator or IT manager, making it a viable career path for those interested in technology support and troubleshooting.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What are the most commonly searched types of It Help Desk jobs in Raleigh, NC? The most popular types of It Help Desk jobs in Raleigh, NC are:
What are popular job titles related to It Help Desk jobs in Raleigh, NC? For It Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching It Help Desk jobs in Raleigh, NC look for? The top searched job categories for It Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for It Help Desk jobs? Cities near Raleigh, NC with the most It Help Desk job openings:
It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 67% Full Time, 11% Temporary, and 22% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Application/Production Support Help Desk Analyst - Durham NC/On-Site

STI

Durham, NC • On-site

$19.75 - $27/hr

Full-time

Re-posted 20 days ago

Job description

Application/Production Support Help Desk Analyst
Research Triangle Park, Durham NC
6+ Months
Some local travel may be required in performance of the work
NC FAST requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of NC FAST provider issues.
This is an Application/Production Support position where selected candidates will support the NC FAST application by assisting outside customers/service providers who are accessing the system. This role also requires a high level of customer experience, and is not a hardware based help desk role. This position act sas a member of the Operations and Maintenance Support Team responsible for monitoring incoming service provider issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating provider issues to development staff. These positions works closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be referred to specialized business/policy staff, software developers and/or client implementation specialists. Positions work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments. Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. These positions will be a liaison between Business, Program Management, System Development and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved and implemented.

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