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It Help Desk Technician Jobs (NOW HIRING)

Zones LLC.

IT Help Desk Technician

Boston, MA · On-site

$30/hr

Position Overview: IT Help Desk Technician Term: 1 year contract Location: Boston, MA 02116 Pay: $30.00 per hour Hours: Mon - Friday 8:00 am - 5:00 pm. On site. The IT Help Desk Technician will ...

STI

IT Help Desk Technician

Nashville, TN · On-site

As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth. IT Help Desk Technician responsibilities include serving as the first ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 ... We stand by our service and products, and we are looking for a Help Desk Technician that has the ...

BROWN SIMS PC

IT Help Desk Technician

Houston, TX

We are seeking a detail-oriented and dependable IT Help Desk Technician to join our fast-paced IT team. This on-site role is ideal for someone with a foundational background in IT support who is ...

NOLA Public Schools

IT Help Desk Technician

New Orleans, LA · On-site

$45.40K - $72.11K/yr

Position Summary The IT Help Desk Technician will support all site technology including but not limited to; user access, network trouble reports, and technical hardware/software trouble reports and ...

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How much do it help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk technician in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Technician, and why are they important?

To thrive as an IT Help Desk Technician, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically a relevant certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote diagnostic tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills ensure quick resolution of technical issues, high user satisfaction, and efficient IT support operations.

What are some common challenges faced by IT Help Desk Technicians, and how can they be managed effectively?

IT Help Desk Technicians often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To manage these effectively, technicians benefit from strong organizational skills, ongoing technical training, and clear documentation practices. Additionally, developing strong interpersonal skills helps in maintaining positive user interactions and collaborating efficiently with other IT team members. Continuous learning and proactive problem-solving are key to thriving in this dynamic environment.

What does an IT Help Desk Technician do?

An IT Help Desk Technician provides technical support and troubleshooting assistance to computer users and organizations. They help resolve hardware, software, and network issues, either remotely or in person. Their responsibilities often include answering user inquiries, diagnosing problems, installing and configuring systems, and escalating complex issues to higher-level IT staff. Help Desk Technicians play a crucial role in maintaining the smooth operation of an organization's technology infrastructure.

What is the lowest salary for an IT technician?

The lowest salary for an IT Help Desk Technician typically starts around $30,000 to $40,000 annually, depending on location, experience, and certifications. Entry-level positions or those in regions with a lower cost of living may offer salaries at the lower end of this range.

What is the difference between It Help Desk Technician vs Network Support Specialist?

AspectIt Help Desk TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, on-siteNetwork infrastructure, server rooms, on-site
Employer & Industry UsageIT departments, tech support companiesTelecom, enterprise networks, data centers

The main difference is that an It Help Desk Technician primarily provides user support and troubleshooting for hardware and software issues, while a Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ in scope and focus.

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It Help Desk Technician jobs near you
Infographic showing various It Help Desk Technician job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, 2% Part Time, 1% Temporary, and 1% Contract. Highlights an 54% Physical, 8% Hybrid, and 38% Remote job distribution, with an average salary of $48,511 per year, or $23.3 per hour.
IT Help Desk Technician

IT Help Desk Technician

Zones LLC.

Boston, MA • On-site

$30/hr

Full-time

Medical

Posted 16 days ago

Zones LLC rating

7.2

Company rating: 7.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

111th of 204 rated it services

Job description

Description
Position at Zones LLC.
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview: IT Help Desk Technician
Term: 1 year contract
Location: Boston, MA 02116
Pay: $30.00 per hour
Hours: Mon - Friday 8:00 am - 5:00 pm. On site.
The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level 1-2 incidents received as necessary.
What you'll do as the IT Help Desk Technician
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
  • Performing technical customer support to our State of Mass client via telephone, chat and email support
  • Tier 1 support including triage and basic troubleshooting. Technicians should be advanced tier 1 with strong interpersonal skills and ability to learn new concepts quickly
  • Support will include standard Windows environments and specialized RMV equipment and software
  • Performing call backs as required
  • Identifying and/or coordinating hardware and software requests and offering solutions for customer accounts
  • Experience with hardware deployments - imaging, configuring, workstation set-ups and moves.
  • Ability to lift 50 IBs.
  • Acting as a subject matter expert (SME) across limited subject areas.

What you will bring to the team:
  • Associate's degree in computer related field AND/OR 2 years in a customer support or call center like environment.
  • Ability to learn and become knowledgeable of customer products and services
  • Experience working on a help desk/service desk handling tickets preferred
  • Experience troubleshooting Desktop hardware and associated peripherals preferred
  • Proficiency in navigating accounts with multiple skill set requirements
  • Demonstrate effective soft skills, listening skills and ability to empathize with customer's situation
  • Ability to eventually resolve more complex support ticket requests
  • Ability to provide support to new team members
  • Effectively manage length of calls/handle time
  • Ability to thrive in a fast-paced but fun work environment.
  • Promote teamwork and call center success
  • Must have an entry to intermediate understanding of - Microsoft Outlook 2010, Windows 10, Various web browsers and basic computer terminology

Zones offers a comprehensive Benefits package
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.

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