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It End User Support Jobs (NOW HIRING)

Vertiv Co

IT End User Services Analyst

Westerville, OH · On-site

POSITION SUMMARY The IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital ...

Mondo

Manager IT Ops and End User Support

Santa Monica, CA · On-site

$200K - $225K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Apply now: Manager, IT Operations & End User Support , location is Onsite (Santa Monica, CA) . The start date is ASAP for this permanent position. Job Title: Manager, IT Operations & End User Support ...

Orgro

End User Support Specialist

Norfolk, VA · On-site

End User Support Specialist - Mobile Device NMCI / Flank Speed End User Support Specialist (ACTR ... IAT Level II - Enterprise IT Support Role Location: Norfolk, Virginia Employment Type: Full-Time, ...

State of Virginia

End User Support Specialist

Richmond, VA · On-site

$68K - $73K/yr

End User Support Specialist Apply now Job no: 5108573 Work type: Full-Time (Salaried) Location ... IT support services. The business needs for this position have in office requirements to include ...

Vertiv Co

IT End User Services Analyst

Anderson, SC · On-site

The IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops ...

Stamford Health

End User Support Specialist

Stamford, CT · On-site

  • Medical

  • Retirement

  • PTO

The End User Support Specialist serves as an advanced technical resource within the End User ... Minimum of 2-3 years of hands-on experience in IT support, service desk, or Identity and Access ...

CRH

IT End-User Experience Field Technician

Thornville, OH · On-site

  • Medical

  • Dental

  • Retirement

Support technology initiatives and projects as directed by the IT End User Experience Manager. * Communicate effectively with users, peers, and management to provide updates and solutions. * Document ...

Aprio

Senior Manager, IT End User Services

Atlanta, GA · On-site

$109K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Join Aprio's Information Technology team and you will help clients maximize their opportunities ... Recruit, train, and mentor end-user support technologists. Set performance goals, conduct ...

Aprio

Senior Manager, IT End User Services

Atlanta, GA

$109K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Join Aprio's Information Technology team and you will help clients maximize their opportunities ... Recruit, train, and mentor end-user support technologists. Set performance goals, conduct ...

Stewart

End-User Support Technician

Nashville, TN · On-site

  • Medical

  • Retirement

  • PTO

Assists in IT service management activities, ensuring timely resolution of incidents and requests ... Provides timely technical support to ensure end-user productivity. * Installs, configures, and ...

Orgill, Inc.

End User Support Analyst

Collierville, TN · On-site

Associate's degree in Information Technology or a related field preferred; equivalent experience considered. * Proven experience (typically 2+ years) in a help desk or end-user support role. * Strong ...

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How much do it end user support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for it end user support in the United States is $27.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $32.21 per hour, depending on experience, location, and employer.

What is an IT End User Support?

An IT End User Support job involves providing technical assistance to users experiencing hardware, software, or network issues. Responsibilities include troubleshooting problems, installing and configuring systems, and ensuring optimal performance of IT resources. Support can be offered in person, remotely, or via phone and email. This role is essential in maintaining productivity by resolving technical issues efficiently.

What does an IT End User Support do?

IT End User Support professionals spend their days assisting colleagues or clients with hardware, software, and connectivity issues, either remotely or in person. Typical tasks include troubleshooting computer problems, setting up new user accounts, installing software, and managing peripherals like printers. You may also work on documenting solutions, escalating complex issues to higher-level IT staff, and providing basic training to end users. Most support specialists collaborate closely with other IT team members and communicate frequently with users to ensure their technical needs are met. This role is dynamic and requires balancing multiple requests while maintaining a positive customer service focus.

What are the key skills and qualifications needed to thrive in the IT End User Support position, and why are they important?

To thrive as an IT End User Support professional, you need strong problem-solving abilities, technical knowledge of computer hardware and software, and typically a degree or certification in Information Technology or a related field. Familiarity with help desk ticketing systems, remote support tools, Windows and Mac OS environments, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are common requirements. Excellent communication, patience, and the ability to explain technical information clearly are standout soft skills in this role. These competencies are vital for resolving user issues efficiently, ensuring smooth technology operations, and maintaining high levels of workplace productivity.

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It End User Support jobs near you
Infographic showing various It End User Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,172 per year, or $27.5 per hour.

IT End User Services Analyst

Vertiv Co

Westerville, OH • On-site

Full-time

Re-posted 23 days ago

Vertiv rating

6.8

Company rating: 6.8 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

367th of 490 rated machine equipment manufacturers

Job description

POSITION SUMMARY

The IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as a point of escalation for incidents that require local resolution. They work alongside the Platform Service Team to support corporate infrastructure and participate in various IT projects.

RESPONSIBILITIES

  • Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.
  • Provide second-level user support for hardware and software issues.
  • Assist in hardware and software installation/configuration according to corporate policies and guidelines.
  • Aid in troubleshooting and diagnosing hardware/software errors.
  • Support PC replacement programs and emergency equipment exchanges.
  • Provide hands-on assistance for IT project implementations.
  • Help with local backup operations in alignment with corporate policies.
  • Maintain confidentiality on all user data and related information.
  • Strong emphasis on White Glove executive support
  • Perform miscellaneous job-related duties as assigned.

QUALIFICATIONS

  • A+ certificate or 1-2 years' experience in an end user support environment
  • 1-3 years of experience in MS Windows desktop operating system deployment.
  • Basic understanding of Software Distribution and Patch Management tools.
  • Experience with ITSM systems like ServiceNow.
  • Basic knowledge of network infrastructure and security principles.

PHYSICAL & ENVIRONMENTAL DEMANDS

  • Medium lifting (30 lbs. - 45 lbs.)
  • Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders).

TIME TRAVEL REQUIRED

  • 10%

 #LI-RB1

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture

Customer Focus

Operational Excellence

Innovation

Financial Strength

VERTIV BEHAVIORS

Own it

Act with urgency

Foster a customer-first mindset

Think big and execute

Lead by example

Drive continuous improvement

Learn and seek out development

Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com

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