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It End User Support Jobs (NOW HIRING)

Radiology Imaging Associates / Invision Sally Jobe

$66 - $81/hr

Our IT team plays a crucial role in supporting that mission by ensuring high-performing, secure, and responsive technology systems. Summary of Position: The IT End User Specialist II provides ...

1872 Consulting

Desktop Support

Herndon, VA · On-site

IT End User Support Specialist Qualifications: Ideal candidate will have minimum 3 years of experience providing IT end user support. Fields service requests, manages end user expectations and ...

DMI

End User Support Specialist

Crownsville, MD

With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies ...

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

Role: End User Support Specialist Location: Joint Base Andrews, MD (On-site) Duration: Long Term ... Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related ...

CFS Brands

End User Support Specialist

Oklahoma City, OK · On-site

$60 - $80/hr

End User Support Specialist Full Time Information Tech Oklahoma City, OK, US Location : This role is located ON SITE at our corporate office in Oklahoma City, OK. The End User Support Specialist ...

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It End User Support information

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How much do it end user support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for it end user support in the United States is $27.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $32.21 per hour, depending on experience, location, and employer.

What is an IT End User Support?

An IT End User Support job involves providing technical assistance to users experiencing hardware, software, or network issues. Responsibilities include troubleshooting problems, installing and configuring systems, and ensuring optimal performance of IT resources. Support can be offered in person, remotely, or via phone and email. This role is essential in maintaining productivity by resolving technical issues efficiently.

What does an IT End User Support do?

IT End User Support professionals spend their days assisting colleagues or clients with hardware, software, and connectivity issues, either remotely or in person. Typical tasks include troubleshooting computer problems, setting up new user accounts, installing software, and managing peripherals like printers. You may also work on documenting solutions, escalating complex issues to higher-level IT staff, and providing basic training to end users. Most support specialists collaborate closely with other IT team members and communicate frequently with users to ensure their technical needs are met. This role is dynamic and requires balancing multiple requests while maintaining a positive customer service focus.

What are the key skills and qualifications needed to thrive in the IT End User Support position, and why are they important?

To thrive as an IT End User Support professional, you need strong problem-solving abilities, technical knowledge of computer hardware and software, and typically a degree or certification in Information Technology or a related field. Familiarity with help desk ticketing systems, remote support tools, Windows and Mac OS environments, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are common requirements. Excellent communication, patience, and the ability to explain technical information clearly are standout soft skills in this role. These competencies are vital for resolving user issues efficiently, ensuring smooth technology operations, and maintaining high levels of workplace productivity.

Is IT End User Support still in demand?

IT End User Support remains in high demand as organizations continue to rely on technology and require assistance with hardware, software, and network issues. Professionals in this role with skills in troubleshooting, remote support tools, and certifications like CompTIA A+ are often sought after, especially in environments with ongoing digital transformation and remote work arrangements.
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It End User Support jobs near you
Infographic showing various It End User Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,172 per year, or $27.5 per hour.

IT End User Support Technician

Prophecy Technologies

Arden Hills, MN • On-site

$22.50 - $31/hr

Full-time

Posted 18 days ago

Key responsibilities

  • Support business applications on mobile devices and laptops, including troubleshooting and setup.

  • Perform hardware repairs, imaging, and setup of equipment according to company policies.

  • Troubleshoot Office 365 applications, licensing, VPN issues, and advanced OS/software problems.

Job description

Role Overview:
This role involves providing comprehensive IT support for business-related applications on mobile devices and laptops. Key responsibilities include hardware repair, advanced OS/software troubleshooting, Office 365 support, equipment setup, and delivering superior customer service in a professional environment.
Key Responsibilities:
  • Support business applications on iPad, iPhone, and laptops/mobile devices.
  • Perform hardware repair for HP & Lenovo laptops.
  • Troubleshoot Office 365 applications and licensing models.
  • Image laptops to standard configurations.
  • Set up equipment according to Boston Scientific policy.
  • Provide advanced OS/software troubleshooting for issues not resolvable over the phone.
  • Troubleshoot VPN issues related to ZScaler on desktops and laptops.
  • Deliver superior customer service to all employees.
  • Demonstrate good social skills in a professional environment.
  • Repair computers and endpoint technologies in a timely manner.
  • Efficiently handle multiple tasks and prioritize workload.
  • Assist other IT teams as needed.
  • Set up and install new equipment throughout offices, and move existing equipment when necessary.
  • Troubleshoot, install, and uninstall software as required.
  • Install/set up workstations for new employees.
  • Maintain server rooms, storerooms, and work areas in an orderly manner.
  • Enter data into systems for analysis of capabilities and requirements.
  • Work between sites in the area.
  • Exhibit flexibility with new systems, processes, and responsibilities.

Required Skills:
  • 3+ years' experience in supporting business applications on iPad, iPhone, laptops, and other mobile devices.
  • Proficiency in hardware repair of Laptops (HP & Lenovo).
  • Strong experience in Office 365 application troubleshooting and licensing.
  • Experience with imaging laptops.
  • Advanced OS/software troubleshooting capabilities.
  • Knowledge to troubleshoot VPN issues related to ZScaler.
  • Ability to provide superior customer service.
  • Demonstrated good social skills in a professional environment.
  • Ability to repair computers and endpoint technologies efficiently.
  • Strong ability to handle multiple tasks and prioritize workload.
  • Ability to assist other IT teams.
  • Experience with setting up, installing, and moving office equipment.
  • Proficiency in troubleshooting, installing, and uninstalling software.
  • Experience with installing/setting up workstations for new employees.
  • Ability to maintain orderly work environments.
  • Skills in data entry for system analysis.
  • Flexibility with new systems, processes, and responsibilities.
  • Deskside support expertise.

Qualifications:
  • 3+ years' experience in supporting business related applications on IPad, IPhone and laptops and other mobile devices.
  • At least an associate degree or equivalent work experience.
  • At least five-year experience in Information Technologies.
  • Familiarity with and ability to operate personal computers, printers, and other related hardware.
  • Experience with MS operating systems (Windows 98 through Windows 11).
  • Experience with MS Office applications (2011-O365).
  • 4-6 years of overall experience.

Preferred Skills:
  • Technical mindset to identify and resolve root causes permanently.
  • ITIL certification.
  • Familiarity with and ability to operate personal computers, printers and other related hardware.
  • Experience with MS operating systems (Windows 98 through Windows 11).
  • Experience with MS Office applications (2011-O365).
  • Data Concepts & Data Modelling.

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