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It End User Support Jobs (NOW HIRING)

CRH

IT End-User Experience Field Technician

Lunenburg, MA · On-site

$70K/yr

Support technology initiatives and projects as directed by the IT End User Experience Manager. * Communicate effectively with users, peers, and management to provide updates and solutions. * Document ...

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

Role: End User Support Specialist Location: Joint Base Andrews, MD (On-site) Duration: Long Term ... Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related ...

Superlanet

IT Manager, End User Device Support

Midland, TX · On-site

$110K - $130K/yr

The IT Manager will lead and develop a team of End User Support Analysts responsible for the support, deployment, and lifecycle management of the organization's end user computing (EUC) environment ...

Faraday Future

IT Support Specialist

Gardena, CA

$32 - $35/hr

As an IT Support Specialist, you provide IT end-user support services and help achieving IT service levels and a high customer satisfaction. Responsibilities: * Respond to service requests and assist ...

City of Olathe

IT Service Desk Intern

Olathe, KS

$15.50 - $16.50/hr

As an IT Intern for the City of Olathe, you will gain hands-on experience in a real-world ... If you are passionate about technology, end-user support, and providing world class customer ...

City of Olathe

IT Service Desk Intern

Olathe, KS

$15.50 - $16.50/hr

As an IT Intern for the City of Olathe, you will gain hands-on experience in a real-world ... If you are passionate about technology, end-user support, and providing world class customer ...

City of Toledo, OH

End User Support Technician

Toledo, OH · On-site

$59K - $63K/yr

Information Technology Opening Date: 06/04/2026 Closing Date: 6/13/2026 11:59 PM Eastern Description POSITION SUMMARY The End User Support Technician is responsible for providing a high level of ...

KVC Health Systems

Manager End User Support

Olathe, KS · On-site

$65K - $75K/yr

We are seeking an experienced and strategic IT leader to oversee end user support operations across our organization while fostering a culture of collaboration, accountability, and innovation. Join a ...

Alorica

End User Support Technician

Tucson, AZ

Manager End User Support ABOUT US At Alorica, we only do one thing - make lives better, one ... HOW YOU'LL MAKE AN IMPACT • Basic to moderate skill level troubleshooting of IT hardware within ...

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How much do it end user support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for it end user support in the United States is $27.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $32.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the It End User Support position, and why are they important?

To thrive as an IT End User Support professional, you need strong problem-solving abilities, technical knowledge of computer hardware and software, and typically a degree or certification in Information Technology or a related field. Familiarity with help desk ticketing systems, remote support tools, Windows and Mac OS environments, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are common requirements. Excellent communication, patience, and the ability to explain technical information clearly are standout soft skills in this role. These competencies are vital for resolving user issues efficiently, ensuring smooth technology operations, and maintaining high levels of workplace productivity.

What are some typical daily responsibilities of an IT End User Support professional?

IT End User Support professionals spend their days assisting colleagues or clients with hardware, software, and connectivity issues, either remotely or in person. Typical tasks include troubleshooting computer problems, setting up new user accounts, installing software, and managing peripherals like printers. You may also work on documenting solutions, escalating complex issues to higher-level IT staff, and providing basic training to end users. Most support specialists collaborate closely with other IT team members and communicate frequently with users to ensure their technical needs are met. This role is dynamic and requires balancing multiple requests while maintaining a positive customer service focus.

What is an IT End User Support job?

An IT End User Support job involves providing technical assistance to users experiencing hardware, software, or network issues. Responsibilities include troubleshooting problems, installing and configuring systems, and ensuring optimal performance of IT resources. Support can be offered in person, remotely, or via phone and email. This role is essential in maintaining productivity by resolving technical issues efficiently.

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What cities are hiring for It End User Support jobs? Cities with the most It End User Support job openings:
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It End User Support jobs near you
Infographic showing various It End User Support job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 63% Full Time, 31% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,172 per year, or $27.5 per hour.
IT End-User Experience Field Technician

IT End-User Experience Field Technician

CRH

Lunenburg, MA • On-site

$70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

IT End-User Experience Field Technician
AMAT
Lunenburg, Massachusetts, United States
Job ID: 523575
CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.
Position Overview
The IT End User Experience Field Technician (IT EUx FT) is responsible for enhancing the satisfaction of the end user by providing hands-on and remote technical support, ensuring a seamless and productive technology experience. This role focuses on troubleshooting, maintaining, and improving user-facing technology in both office and field environments. The technician collaborates closely with the IT EUx Manager & IT EUx Client Technology Specialist other IT teams to resolve issues, implement process improvements, and support technology initiatives that enhance user satisfaction and productivity.
Key Responsibilities (Essential Duties and Functions)
  • Deliver desk side and remote technical support for hardware, software, and network issues.
  • Troubleshoot and resolve end user technology problems efficiently and professionally.
  • Maintain and administer computer systems, mobile devices, and related environments.
  • Assist with deployment, configuration, and refresh of user-facing technology assets.
  • Support technology initiatives and projects as directed by the IT End User Experience Manager.
  • Communicate effectively with users, peers, and management to provide updates and solutions.
  • Document solutions, create training guides, and contribute to the knowledge base.
  • Assist with asset inventory management and technology lifecycle processes.
  • Ensure compliance with IT policies, procedures, and departmental standards.
  • Participate in continuous improvement efforts to enhance the end user experience.
  • Travel to business sites for support, training, or project delivery as needed.
  • Other duties as assigned.

Qualifications
Education/Experience
  • Associate's degree in Information Technology or equivalent experience.
  • 2+ years of experience in IT support or a similar field technician role.
  • Experience supporting Windows operating systems, Office 365, mobile devices, VPNs, and networking
  • A+, ITIL Foundation, and recent MCP certifications preferred.

Skills and Competencies
  • Strong analytical and problem-solving skills.
  • Proficient in desktop, network, and application configuration, troubleshooting, and installation.
  • Eager to learn new technologies and maintain industry standards.
  • Ability to identify customer needs, gather information, and resolve problems.
  • Effective working individually, in teams, and with virtual teams.
  • Good organizational skills and ability to prioritize tasks.
  • Highly motivated and able to work with minimal supervision.
  • Ability to present technical information in user-friendly language

Work Requirements
  • Ability to safely lift 5-30 pounds regularly, up to 50 pounds occasionally.
  • Willingness to travel to field sites as needed.
  • Available for on-call work or outside normal hours for critical incidents or project deliverables.
  • Ability to work in office, industrial, and field environments, including use of personal protective equipment.

Compensation
  • Base salary of $70,000 per year
  • 10% bonus opportunity
  • 401(k) plan
  • Short-term and long-term disability benefits
  • Life insurance
  • Health, dental, and vision insurance
  • Paid time off
  • 9 Paid holidays per year

Work Environment
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; and extreme cold and/or heat. The noise level in the work environment is usually quiet to moderate.
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
What CRH Offers You
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
CRH logo

About CRH

Sourced by ZipRecruiter

CRH has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH family. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Industry

Construction materials wholesalers

Company size

10,000+ Employees

Headquarters location

Dublin, Dublin, IE

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