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It End User Support Jobs in California (NOW HIRING)

ICANN

End User Support

Los Angeles, CA · On-site

We are looking for a tech-savvy, customer-focused End User Support individual to join our IT team. In this role, you will be the go-to expert for providing hands-on and remote technical support to ...

Mondo

Manager IT Ops and End User Support

Santa Monica, CA · On-site

$200K - $225K/yr

Apply now: Manager, IT Operations & End User Support , location is Onsite (Santa Monica, CA) . The start date is ASAP for this permanent position. Job Title: Manager, IT Operations & End User Support ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

... of IT end-user field support for US headquarters employees and act as a local, regional point of escalation for IT issues • Prevent, monitor and respond to ensure user issues are addressed ...

The Voleon Group

End User Support Engineer

Berkeley, CA · On-site

They are looking for an End User Support Engineer to serve as the primary technical resource for ... Required : • 2+ years in IT support, desktop support, or help desk roles • Proven experience ...

Phaxis - Technology

IT Support Analyst

El Segundo, CA · On-site

$32 - $33/hr

El Segundo, CA (FULLY ONSITE) 3+ months contract with potential to hire The Sr. IT Support Analyst's role is to elevate end-user support services and guide the IT Support Analyst(s) in maintaining ...

The Voleon Group

End User Support Engineer

Berkeley, CA · On-site

$115K - $135K/yr

Voleon is looking for an End User Support Engineer to join our Corporate IT Services (Corp-ITS) team and serve as the primary technical resource for employees across the organization. This position ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

We're looking for an IT Support Specialist to provide high-quality end-user support, ensure reliable day-to-day IT services, and contribute to operational excellence across our IT Support function.

Maravai LifeSciences

IT Support II

San Diego, CA

$36 - $40/hr

... IT Support II. The IT Support II provides technical support for computer systems, hardware ... Configure, deploy, and support end-user devices, including Windows and macOS computers, mobile ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

We're looking for an IT Support Specialist to provide high-quality end-user support, ensure reliable day-to-day IT services, and contribute to operational excellence across our IT Support function.

TEAM

IT Help Desk Specialist Level I

San Diego, CA · On-site

What you will do: * IT End-User Support: * Provide excellent and friendly technical support to local and remote end-users. * Troubleshoot and resolve basic IT-related issues for laptops, printers ...

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All JobsIt End User Support JobsIt End User Support Jobs in California

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How much do it end user support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for it end user support in California is $27.13, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $31.78 per hour, depending on experience, location, and employer.

What is an IT End User Support?

An IT End User Support job involves providing technical assistance to users experiencing hardware, software, or network issues. Responsibilities include troubleshooting problems, installing and configuring systems, and ensuring optimal performance of IT resources. Support can be offered in person, remotely, or via phone and email. This role is essential in maintaining productivity by resolving technical issues efficiently.

What does an IT End User Support do?

IT End User Support professionals spend their days assisting colleagues or clients with hardware, software, and connectivity issues, either remotely or in person. Typical tasks include troubleshooting computer problems, setting up new user accounts, installing software, and managing peripherals like printers. You may also work on documenting solutions, escalating complex issues to higher-level IT staff, and providing basic training to end users. Most support specialists collaborate closely with other IT team members and communicate frequently with users to ensure their technical needs are met. This role is dynamic and requires balancing multiple requests while maintaining a positive customer service focus.

What are the key skills and qualifications needed to thrive in the IT End User Support position, and why are they important?

To thrive as an IT End User Support professional, you need strong problem-solving abilities, technical knowledge of computer hardware and software, and typically a degree or certification in Information Technology or a related field. Familiarity with help desk ticketing systems, remote support tools, Windows and Mac OS environments, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are common requirements. Excellent communication, patience, and the ability to explain technical information clearly are standout soft skills in this role. These competencies are vital for resolving user issues efficiently, ensuring smooth technology operations, and maintaining high levels of workplace productivity.

Is IT End User Support still in demand?

IT End User Support remains in high demand as organizations continue to rely on technology and require assistance with hardware, software, and network issues. Professionals in this role with skills in troubleshooting, remote support tools, and certifications like CompTIA A+ are often sought after, especially in environments with ongoing digital transformation and remote work arrangements.

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It End User Support jobs near you
Infographic showing various It End User Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,423 per year, or $27.1 per hour.

End User Support

ICANN

Los Angeles, CA • On-site

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Job Summary:
We are looking for a tech-savvy, customer-focused End User Support individual to join our IT team. In this role, you will be the go-to expert for providing hands-on and remote technical support to ICANN staff, contractors, and Board members. You'll support end users with hardware, software, collaboration tools, meeting services, and IT processes - helping maintain a productive, connected, and secure work environment across office and remote settings. In this role, you will take full ownership of the end-to-end user experience, from onboarding through daily support to issue resolution and continuous improvement.
Key Responsibilities & Duties:
Technical Support & Troubleshooting
  • Provide responsive on-site and remote support for desktops, laptops, mobile devices, peripherals, and user applications; own the user experience end to end.
  • Diagnose and resolve issues with Windows/MacOS operating systems and common business applications.
  • Act as remote hands for the infrastructure and network teams, assisting with server room or network tasks as directed.
  • Participate in on-call rotations as scheduled, proactively monitoring internal systems
User Lifecycle Management and IT Compliance
  • Follow IT's service delivery model by properly logging, tracking, and managing all user requests, incidents, and tasks through the designated ITSM ticketing system.
  • Support and adhere to the Joiner-Mover-Leaver (JML) process, including onboarding and offboarding tasks, account provisioning, and access controls.
  • Coordinate with HR and security teams to enforce compliance and ensure timely execution of IT-related changes.
  • Adhere to IT policies and procedures, and ensure their enforcement during all end user support activities-including those related to data retention, preservation, and compliance.
Collaboration & Productivity Tools
  • Administer software licenses and provide frontline support for end user productivity tools including Microsoft 365, Zoom, Slack, and other collaboration platforms.
  • Assist with user training and troubleshooting to ensure effective use of productivity tools.
  • Promote and enforce best practices in security awareness, including responsible use of systems, password hygiene, and data handling.
Project Support & Initiative
  • Support IT projects within the end user support remit (e.g., hardware refreshes, software rollouts, user training programs, or new service implementations).
  • Actively support cross-functional IT projects by providing input and implementation support related to end user needs, experience, and system adoption.
  • Contribute to continuous improvement initiatives by identifying trends, gathering user feedback, and recommending enhancements to tools, processes, and service delivery that improve the overall end user experience.
Conference Room & Meeting Support
  • Travel to local or regional offices as well as both in-person and hybrid ICANN ICANN events to provide high touch support, including setup, troubleshooting, and real-time assistance
  • Ensure seamless execution of hybrid meetings, town halls, and video conferencing sessions as needed.
  • Provide Level 1 support for conference room AV systems, digital displays, and meeting equipment.
  • Maintain and test room technology to ensure availability and performance.
Hardware & Asset Management
  • Deploy, configure, and maintain end-user hardware including desktops, laptops, printers, and mobile devices.
  • Maintain accurate IT asset inventory and oversee lifecycle management.
End User Engagement & Documentation
  • Create and maintain documentation including knowledge base articles and user guides.
  • Provide end-user training and communicate changes in IT services or tools.
  • Other duties as assigned or requested
Required Knowledge, Skills, and Abilities (KSAs):
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
  • Proficiency using desktop and server operating systems and application support experience with Microsoft, Apple, and Google solutions
  • Strong understanding of hardware support, mobile device management (MDM), and remote assistance tools
  • Experience with AV equipment, Zoom Rooms, and conference room technologies
  • Knowledge of ITIL or similar service management practices, particularly around user onboarding/offboarding
  • Experience with ITSM platforms (e.g., ServiceNow, Jira Service Management)
  • Familiarity with networking basics (VPN, DNS, Wi-Fi troubleshooting)
  • Strong communication and interpersonal skills, with a focus on user experience and stakeholder engagement
  • Detail-oriented and organized with the ability to muti-task and work independently
  • Basic scripting or automation experience is a plus
  • Flexible availability
Education and Experience Requirements:
  • Associate's or Bachelor's Degree preferred
  • 0 - 1 years of related technical support experience with a Bachelor's degree; or equivalent years of experience if without a Bachelor's degree
  • Previous experience contributing to or leading user-facing IT projects
  • Preferred Certifications: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, ITIL Foundations
Language
  • Fluency, both written and spoken, in English is required
  • ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English
Working Conditions & Physical Requirements:
  • Work is performed in a normal office environment with limited privacy and some exposure to background noise.
  • While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands and arms to reach, handle or feel. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
  • International travel may be required to support ICANN related meetings as requested for lengths of 10-12 days for each trip, approximately three times per year, likely on different continents.
  • Willingness and ability to travel domestically and internationally to support EUS function at other offices and meetings for lengths of 3-6 days, approximately five times per year.
  • Ability to travel with limited restrictions globally.
  • Comfort level with an international work environment.
  • The employee may occasionally lift and/or move up to 25 pounds.

Targeted Base Salary Low:
$53,000 + 10% Bonus + Benefits
Targeted Base Salary High:
$70,000 + 10% Bonus + Benefits
Note: The salary range provided here is a general estimation for the position at the time of posting based on the primary location. Salary ranges vary based upon geographic regions and countries. Final compensation packages take into consideration of a variety of factors including but not limited to a candidate's location, work experience, knowledge, skills and other compensable factors.

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