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It End User Support Jobs (NOW HIRING)

Marmon

End User Support Technician

Brooklyn Park, MN · On-site

The End User Support Technician provides first-line entry level basic to moderate complexity ... Involved in troubleshooting of IT hardware and software in the site and supporting remote users.

Fractyl Health

IT Support Specialist

Burlington, MA · On-site

They are seeking an IT Support Specialist to deliver hands-on end user support, assist with hardware and software issues, and improve the user experience in their Burlington office. Responsibilities ...

Fractyl Health, Inc

IT Support Specialist

Burlington, MA · On-site

$62K - $94K/yr

Position Summary The IT Support Specialist will provide hands-on, day-to-day end user support at Fractyl's Burlington office under the direction of the IT Manager. This role is focused on assisting ...

Tarkett

Lead End User Support Analyst

Florence, AL · On-site

... IT services for various Tarkett locations and associated users within the analysts' territory ... Oversees the Implementation, maintenance, and support of end user systems, hardware, software and ...

Tarkett

Lead End User Support Analyst

Florence, AL · On-site

... IT services for various Tarkett locations and associated users within the analysts' territory ... Oversees the Implementation, maintenance, and support of end user systems, hardware, software and ...

Sentinel

End User Support Specialist

Chicago, IL

$45K - $60K/yr

Responsibilities Sentinel is seeking an End User Support Specialist to provide on-site technical ... IT services and solutions provider in the US. We have aligned with many of today's global ...

gligroup

Global IT Support I

Wheat Ridge, CO · On-site

$49K/yr

This position provides courteous and professional IT end user support to all assigned employees and clients, including assisting other offices and working on global projects. Who We Are... Wherever ...

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How much do it end user support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for it end user support in the United States is $27.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $32.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the It End User Support position, and why are they important?

To thrive as an IT End User Support professional, you need strong problem-solving abilities, technical knowledge of computer hardware and software, and typically a degree or certification in Information Technology or a related field. Familiarity with help desk ticketing systems, remote support tools, Windows and Mac OS environments, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are common requirements. Excellent communication, patience, and the ability to explain technical information clearly are standout soft skills in this role. These competencies are vital for resolving user issues efficiently, ensuring smooth technology operations, and maintaining high levels of workplace productivity.

What are some typical daily responsibilities of an IT End User Support professional?

IT End User Support professionals spend their days assisting colleagues or clients with hardware, software, and connectivity issues, either remotely or in person. Typical tasks include troubleshooting computer problems, setting up new user accounts, installing software, and managing peripherals like printers. You may also work on documenting solutions, escalating complex issues to higher-level IT staff, and providing basic training to end users. Most support specialists collaborate closely with other IT team members and communicate frequently with users to ensure their technical needs are met. This role is dynamic and requires balancing multiple requests while maintaining a positive customer service focus.

What is an IT End User Support job?

An IT End User Support job involves providing technical assistance to users experiencing hardware, software, or network issues. Responsibilities include troubleshooting problems, installing and configuring systems, and ensuring optimal performance of IT resources. Support can be offered in person, remotely, or via phone and email. This role is essential in maintaining productivity by resolving technical issues efficiently.

More about It End User Support jobs
What cities are hiring for It End User Support jobs? Cities with the most It End User Support job openings:
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It End User Support jobs near you
Infographic showing various It End User Support job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 63% Full Time, 31% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,172 per year, or $27.5 per hour.
IT Support Engineer

IT Support Engineer

Nextgen Technologies

San Mateo, CA

$70K/yr

Full-time

Posted 12 days ago

Job description

Job Description

Role : IT Support Engineer 

Location : San Mateo, CA

Salary: $70K/Year + Benefits and Bonus

Position: Full Time


Description: Looking for a qualified and high-energy IT Support Engineer to handle desk-side and full-service support for company users working. The engineer is responsible for users' satisfaction with IT services and also acts as a regional point of escalation for IT issues. The engineer reports to the Director of Corporate IT.


The Regional IT Support Engineer is a member of a full-spectrum User Support team that includes other Regional Engineers and complements the Global Corporate IT Service Desk. The engineer collaborates with other regions and with the IT Service Desk to ensure locally delivered services are performed as part of a continuous and seamless user experience.


As the engineer of the local IT region with closest proximity to daily business operations, this engineer is expected to understand requirements for and impact of IT services and to contribute feedback to the rest of IT team.


Responsibilities:

Handle all aspects of IT end-user field support for US headquarters employees and act as a local, regional point of escalation for IT issues

Prevent, monitor and respond to ensure user issues are addressed, escalating as appropriate

Manage and support Windows and Mac systems

Manage technical currency and process consistency according to standards

Manage and monitor servers and cloud services such as Microsoft AD, DNS\DHCP, Salesforce CRM, Google Apps, Office 365, Okta

Collaborate with other regions, global support groups and Service Owners to identify new service requirements and enhance existing ones

Oversee and deliver local projects

Manage IT procurement

Act as backup for other User Support Engineers


Desired Skills and Experience


Must Have


3+ years in IT helpdesk support positions

2+ years in IT roles with increasing levels of responsibility

2+ years with Microsoft AD and various services (DNS\DHCP\etc.)

Experience with Apple Macs, installations and troubleshooting

LAN/WAN networking experience

Experience working in a complex and globally dispersed environment

Experience delivering successfully in a multi-vendor governance model

Show strong results in achieving employee satisfaction across a variety of business functions

Experience in working in cross-functional and regional teams to resolve users' issues


Nice to Have


Microsoft technical certifications

Google Apps for Business knowledge and experience

Office 365 knowledge and experience

Excellent written and verbal communication skills

VoIP experience


Qualifications

Must Have


3+ years in IT helpdesk support positions

2+ years in IT roles with increasing levels of responsibility

2+ years with Microsoft AD and various services (DNS\DHCP\etc.)

Experience with Apple Macs, installations and troubleshooting

LAN/WAN networking experience

Experience working in a complex and globally dispersed environment

Experience delivering successfully in a multi-vendor governance model

Show strong results in achieving employee satisfaction across a variety of business functions

Experience in working in cross-functional and regional teams to resolve users' issues


Additional Information

All your information will be kept confidential according to EEO guidelines.

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