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It End User Support Jobs (NOW HIRING)

Octopi Brewing LLC

End User Support Expert

Waunakee, WI · On-site

$65K - $70K/yr

Deploying and administering End User Service core infrastructure technologies (including end-user ... Performing emergency or periodically planned information systems administration tasks, maintenance ...

New

Enbridge

Advisor IT End User Services

Houston, TX · On-site

$85K - $105K/yr

We are seeking an Advisor, IT End User Services to play a key role in ensuring the effective delivery, governance, and continuous improvement of end-user support services. In this position, you will ...

Octopi Brewing LLC

End User Support Expert

Waunakee, WI · On-site

Deploying and administering End User Service core infrastructure technologies (including end-user ... Performing emergency or periodically planned information systems administration tasks, maintenance ...

New

Stewart

End-User Support Technician

Brentwood, TN · On-site

Assists in IT service management activities, ensuring timely resolution of incidents and requests ... Provides timely technical support to ensure end-user productivity. * Installs, configures, and ...

Stewart

End-User Support Technician

Clarksville, TN · On-site

Assists in IT service management activities, ensuring timely resolution of incidents and requests ... Provides timely technical support to ensure end-user productivity. * Installs, configures, and ...

City of Lubbock

End User Support Technician

Lubbock, TX

$40K - $66K/yr

Installs, repairs, and troubleshoots PC's, Printers, Electronic Technology peripherals as dictated ... Qualifications Completion of a bachelor degree in management information systems, computer science ...

ICANN

End User Support 2

Los Angeles, CA · On-site

... support of any end user software or hardware. Key Responsibilities & Duties * Provide technical ... Maintain IT hardware, software and licenses, including but not limited to the ordering, receiving ...

Tamus

End User Support Specialist I

Texarkana, TX · On-site

$40K/yr

The End User Support Specialist I assists with endpoint deployments, software installations ... IT service management system. Ensures that all Service Desk interactions are accurately logged ...

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It End User Support information

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How much do it end user support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for it end user support in the United States is $27.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $32.21 per hour, depending on experience, location, and employer.

What is an IT End User Support?

An IT End User Support job involves providing technical assistance to users experiencing hardware, software, or network issues. Responsibilities include troubleshooting problems, installing and configuring systems, and ensuring optimal performance of IT resources. Support can be offered in person, remotely, or via phone and email. This role is essential in maintaining productivity by resolving technical issues efficiently.

What does an IT End User Support do?

IT End User Support professionals spend their days assisting colleagues or clients with hardware, software, and connectivity issues, either remotely or in person. Typical tasks include troubleshooting computer problems, setting up new user accounts, installing software, and managing peripherals like printers. You may also work on documenting solutions, escalating complex issues to higher-level IT staff, and providing basic training to end users. Most support specialists collaborate closely with other IT team members and communicate frequently with users to ensure their technical needs are met. This role is dynamic and requires balancing multiple requests while maintaining a positive customer service focus.

What are the key skills and qualifications needed to thrive in the IT End User Support position, and why are they important?

To thrive as an IT End User Support professional, you need strong problem-solving abilities, technical knowledge of computer hardware and software, and typically a degree or certification in Information Technology or a related field. Familiarity with help desk ticketing systems, remote support tools, Windows and Mac OS environments, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are common requirements. Excellent communication, patience, and the ability to explain technical information clearly are standout soft skills in this role. These competencies are vital for resolving user issues efficiently, ensuring smooth technology operations, and maintaining high levels of workplace productivity.

Is IT End User Support still in demand?

IT End User Support remains in high demand as organizations continue to rely on technology and require assistance with hardware, software, and network issues. Professionals in this role with skills in troubleshooting, remote support tools, and certifications like CompTIA A+ are often sought after, especially in environments with ongoing digital transformation and remote work arrangements.
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It End User Support jobs near you
Infographic showing various It End User Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,172 per year, or $27.5 per hour.

Global IT Manager/Hybrid Hoboken/End User Support

Motion Recruitment Partners, LLC

Hoboken, NJ • On-site

Other

Medical, Dental, Vision, PTO

Re-posted 5 days ago

Job description

A global industry leader is seeking a full-time Global IT Manager to lead its worldwide End User Support organization. This is a hybrid position in Hoboken, NJ (2-3 days onsite) supporting over 6,000 employees and 12,000 end-user devices across a global enterprise. This leadership role will drive IT Service Desk operations, ServiceNow initiatives, and the adoption of AI technologies, including Claude, Microsoft Copilot, and AI-powered self-service agents, to modernize the employee support experience.
This is an opportunity to make a global impact while shaping the future of IT support. You'll lead a team of approximately 60 professionals worldwide, champion AI-driven automation, and help transform how employees interact with IT.
In return, you'll join a collaborative organization that offers strong executive visibility, career growth, competitive compensation, RSUs, and bonus potential.
Required Skills & Experience
  • 8+ years of IT leadership experience with global End User Support or Service Desk organizations
  • Experience managing large, distributed IT teams
  • Strong ServiceNow experience
  • Experience supporting enterprise environments with thousands of end users and devices
  • Excellent leadership, communication, and stakeholder management skills
Desired Skills & Experience
  • Experience implementing AI-powered IT support solutions
  • Hands-on experience with Claude, Microsoft Copilot, or similar AI platforms
  • Experience building or deploying AI agents for self-service support
  • ITIL or other IT service management certifications
  • Experience leading global transformation initiatives
What You Will Be Doing
Tech Breakdown
  • 50% ServiceNow & IT Service Management
  • 30% AI Technologies (Claude, Copilot, AI Agents)
  • 20% End User Support & Endpoint Management

Daily Responsibilities
  • 20% Strategic Leadership
  • 60% Management Duties
  • 20% Cross-Functional Collaboration
The Offer
  • Bonus eligible
  • RSU grants

You will receive the following benefits:
  • Medical, Dental, and Vision Insurance
  • Vacation Time
  • Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Apply